A Formal Affair

I called to see if I had to make an appointment to try on bridesmaids dresses and was told there is a $ 25 fee to try on dresses which goes toward the purchase of a dress and that the dresses weren’t on the floor. That is TOTALLY RIDICULOUS. I have never heard of that. What kind of business is this. Why do people actually go here? There are so many other stores that don’t do this.

Just, no.
Rude consultants with no respect towards the bride or bridal party. Dresses were subpar, and overall, I’m glad that I ended up walking out after dealing with horrible customer service for 10 minutes.
There is not a bone in my body that wished I had tried on dresses here. When my bridesmaids and I left, we all were heated up at how rude the consultant was and how her line of questioning and statements was inappropriate.

Pretty underwhelmed by the experience here. We came on a Thursday (with an appointment) and there was one person working in the whole store from what I could tell. Not sure what would have actually happened if anyone else came in…
The consultant was ok, nothing special. Didn’t seem to super understand my sister’s style but did pick out one that was great on her. Dress selection was big enough, not great and not bad.
Viewing area furniture is a bit worn and for whatever reason you can’t take pictures… Doesn’t make sense when you’re trying on a hundred dresses in one day. How on earth could you remember what they look like? Snuck photos on my phone instead of my nice camera anyway. The one my sister liked was supposedly an «A Formal Affair original,» but we definitely found it later on the internet under a designer called Kenneth Winston.
Actually their sign says you can’t even use your phone (call, text, nothing!) in the store… but why? As a maid of honor who accompanied my sister to 6 bridal shops, I would have gone CRAZY if I couldn’t use my phone even to browse the internet while I waited for her to try them on. Doesn’t make sense to me. Especially when the store is completely empty. So weird.
My mom was bored with this store and actually fell asleep.

This place is horrible. The sales associates are very pushy and rude and more focused on making a sale than ensuring the customer is happy. Do not turn your wedding dress shopping experience into a nightmare by going to this dingy little shop. I recommend Wedding Angels, Treasures Formal, and Atlanta Bridal Couture.

They are SO helpful and Aleisha is the absolute BEST!!! She was very patient with me and helped me throughout the process. The entire team helped to get my dress in on time (actually a lot earlier than expected) and made sure I was happy with my purchase! Aleisha and Linda are great :-).

The worst customer service I have ever experienced at a bridal store! Rude, unfriendly and pushy.
Such a shame as they have a good collection of wedding dresses, but was so put off by their service. Very disappointed. I would not recommend at all.

I purchased my wedding gown from A Formal Affair. I was measured and the shop threw in free length alterations because I purchased my dress the first time I tried it on. It came in 5 months. Once the dress arrived, the seamstress at the store quit. When I came in for a fitting everything about my gown was wrong. The dress literally fell off of my body when I moved my shoulders. The length was wrong– obnoxiously long. I took the dress somewhere else to be altered and that shop turned me away and said it was 4 sizes too big. In the end, I spent $ 500 more in alterations at another shop. A Fomal Affair blatantly ignored my attempts to make good on the length alterations. They refused to call my mother or I back and never paid for their inept measuring.
My takeaway of A Formal Affair:
— terrible service for the price
— they will ignore you if they don’t like what you are calling about
— unable to measure and be trusted with your measurements

I was skeptical from the outside of the shop, but I had a really positive experience here. The shopkeeper was helpful and wouldn’t even show me things outside of my budget. When it came time to decide, she didn’t offer her opinion, but asked me questions about how I felt. And she asked them in front of my mother and mother-​in-​law-​to-​be (who were voting for different gowns!). In the end, I made my own decision and I feel really great about it. I’d definitely suggest giving it a shot.

I had a WONDERFUL experience at A Formal Affair this past weekend. A Formal Affair was the very first stop in my bridal gown shopping adventure and I ended up purchasing a gown I absolutely love by my favorite designer! I made an appointment several weeks ago. My Mum, two family members and best friend accompanied me. We arrived and I was introduced to my consultant «Jo.» Jo was great and I would highly recommend her. I tried on about 12 – 15 dresses and Jo was patient and upbeat the entire time. I can not say enough positive things about A Formal Affair and my consultant Jo. Everyone there was so nice and made the whole experience stress-​free and enjoyable.

After a terrible experience at Treasures we decided to head here to salvage our wedding dress shopping trip. At this point, I was ready to buy a dress just needed to find the right one. We walked in the shop and the woman at the front was a bit friendlier than the last shop and asked me what I was looking for. I told her we were shopping for wedding dresses and wanted to look around. In turn she let me know she would need to walk around the store with me so I could look. Immediately, I knew something was wrong. Shopping for wedding dresses is a very personal experience I do not need someone following me around asking me if I’m going to say «yes» to the dress. So we left. They had a good selection but half the fun is enjoying the experience and at these bridal shops in Roswell it just wasn’t there.

Adanna (the owner) offers terrible terrible customer service.

I ordered my tux on 12/​23/​2010 and told them I needed for my wedding in Washington D.C. May 1^st, 2011. I paid for my tux in full for over $ 600. I was told the tux would be ready at the end of Feb 2011 for alteration. I didn’t get any phone calls in Feb, so I called them at the beginning of March to find out the process. They told me it was delay and couldn’t give me a date. So I called back a week later, and they told me it will be ready a few days before my wedding. I told them I paid in full and it wasn’t a rental, I must need it no later than the week before my wedding to make sure I get enough time for alteration. I called back at the end of March to remind them I needed it no later than the last week of April for my May 1^st wedding. I called them today 4÷25÷2011, and they told me they can’t have it shipped until 4÷28÷2011 and I wouldn’t be able to have it for my wedding and they offered me a rental. If I want a rental, I wouldn’t have paid over $ 600 to purchase a tux! They told me they needed to receive certain number of tux orders before placing mine and they thought my wedding was in the second week of May instead of the first. What the??? They are not invited to the wedding and they got my money already! Just order my freaking tux! I was really upset and told them I will just have Master Card to take the money back and go somewhere instead. So all of a sudden, they told me they can order it from another company to be delivered on Wed 4÷27÷11. I’m skeptical. I don’t even know that’s for sure and if the tux is really the one I wanted. Please watch out for their unethical business practice.

As many of you know bridesmaid dresses are available at A Formal Affair. A friend valiantly attempted to pick hers up on a Sunday (which the voicemail and website said had hours from 12 – 6) only to find that this highly unprofessional store was closed without notice. It seems they decided to go to market without changing the answering machine or website to indicate this. My friend had driven 50 miles to get there. The sales girl has since called me (instead of responding to my friend) whining about the email she received from her requesting that the dresses be shipped. Therefore I am picking up the dresses to make sure each bridesmaid gets them. I picked up one dress with another bridesmaid last week and was ignored by a sales girl who remained on the phone 90% of the time we were there, offered no assistance and left me to wander the store looking for a tape measure so we could determine what length we wanted the dresses. If you are looking for customer service steer very clear of this store. I’m not sure how they are still open other than the fact they are part of a chain. It is one headache I hope other brides will be able to avoid.