The UPS Store

Ron is a grinch because he will open up everyone’s packages so no one could get them. Hes the real reason why our packages go in late. He ruined Christmas for me.

As a former employee at this ups store, I can honestly say the work itself was good experience to add on a resume. The worst part about working here would be the owner/​manager Ron. Since day one he was always micro-​managing my every move. Being a business major, rule number one for a manager is to never micro-​manage your employees! The problem (s) that I had about working here all had to do with Ron. He has very poor management, customer service skills, and very little patience. It seemed as almost every time he was in the store, he would have bad attitude towards customers (such as previous reviews mentioning about him getting angry about drop off receipts). Receipts are free, ups supplies him with the FREE receipt paper. There is no need to start a huge argument over a piece of paper. For the little amount of time I was there, there were about 5 claims filed for lost packages due to the fact that he doesn’t hand out receipts. And when the customers would come into the store or call in looking for him he would always be shady and give them the run around or tell me to take a message, because he didn’t want to write them checks for the lost packages. While he was training me, Ron would also yell at me for every little thing that I didn’t do his way, such as twist my wrist downwards instead of upwards when using the tape gun. This review doesn’t do any justice, I can honestly go on and on about how poorly run this store is, and honestly I do not recommend anyone should continue doing business here. Ron is a terrible boss and most importantly he’s greedy, shady, and rude towards his customers that come into his store. UPS is being given a bad name due to this owner and they should really look into who they franchise with.

the owner of this UPS store is a terrible, rude, and petty little man.
i am an avid amazon-​er (amazonian?) and admittedly purchase/​return several items each month from amazon. most of amazon’s return labels require me to use UPS to return the item. this is the only UPS store ive ever visited that refuses to print a receipt for my returns, without which i have no proof that i dropped off said items at the store. no explanation as to why that is and no apologies either.
«if you dont like it, you go to another store!» he says.
you damn right i will.

The owner «Ron, East Indian 504 140» is a thief! If you’re dropping off a UPS package with a label already on your package, he will tell you to leave it in a corner without anyone watching it and will refuse to give you a receipt. I had packages stolen because he would not give me a receipt. Please don’t fall victim to his scam. If you ask for a receipt he will go crazy and start yelling at you in the store «YOU DON’T TRUST ME?!, I’M NOT GIVING YOU ANY RECEIPT!» Do not deal with this thief. Even if you purchase from him, he is RUDE.

I’ve been in the store a week straight going on the second week trying to get a claim filed about a damaged packaged. Since April 5^th I’ve been trying to get a claim approved. I see that some of you are having same or similar issues. Even with insurance and letting them package it he still has yet to get back to me and it’s going on about month now. We should just sue him. For lost product lost wages having to go back and forth and maybe even defamation of character if selling on eBay where reviews are everything. I called again today and the same run around. UPS you should be more careful on who you franchise to. Your giving yourself at least in this part of California a bad name due to this site.

Went here to drop off a return package to amazon. Asked for a receipt and was told receipts are not given, per store policy. I asked how I would prove that I had shipped it in the event the package gets lost in transit, response was «sorry, we can’t give out any receipts «. So of course I took my package and said good day! I can only surmise that such a policy exists is to allow the manager or owner to steal certain packages and get away with it. If a package goes missing, how can a consumer prove they had dropped it off at this place? Worst business practice ever. Shocks the hell out of me to see high reviews for this place.

Lost two of my packages delivered and signed for by staff Monday ⁴⁄₁₁. Now they are not taking responsibility for it. I’m out $$ now and given the run around and playing the blame game to USPS who did their job and delivered by the owner manager.

This long time UPS Store has got to be the worst in the company. The owner Ron is a customer service failure – why does UPS allow people like him to ruin the UPS brand? The man is rude, unprofessional, insincere and an alround displeasure to interact with. Every request is NO, «we don’t that». anyways, find another UPS store if possible.

By far the worst shipping center I’ve ever been to. It’s messy, unorganized, and not very efficient at all. No station designated for customers to put together their package to ship, no trashcan, packaging supplies are behind the counter. The free standard envelopes are hidden so that you only see the bubble wrapped envelopes. Don’t be fooled. as they will charge you for those. Make sure to ask for the standard envelopes. Also this place does not provide drop off receipt.

5 stars for Mike! Thank you for always being so smiley and helpful! The times I went there to ship out my items, it has always been Mike who helped me. He makes sure I have everything I needed and not missing anything. I love going to this store because of Mike and his great customer service!
One time Mike wasn’t there & I’ve experienced with this lady who asked for my ups label then told me I’m good to go and that she will do it later. What?! It wasn’t even busy and there was no customers. I want to see you seal my box so I know my package is good to go.

Small UPS store in the Rosemead Plaza. Open on Saturdays. They are very friendly. If you have your shipping label already on your package, they grab it from you right away. I am usually in and out within a minute.

Even though the store was already closing, Mike was nice enough to let me in to help package and ship my items. I quickly learned that he’s not able to speak, which I thought was absolutely wonderful of this UPS. Mike was extremely helpful and kind. He was such a pleasant to deal with!

Don’t get it twisted. that’s a NEGATIVE –1 star for the owner «Mr. RON «. And a 10 star for Mikey, the other big guy and the female employee.
Okay, let’s start. RON the owner of this franchise is a little small man with a very big attitude. As I watched him eating his cheese Nan, he was yelling at his wonderful employees. Something about a cucumber stuck in him, somewhere. I don’t know, but it was mean and disrepectful to yell at them about the Giant cucumber that was stuck…
I had asked him if I can get a drop receipt, which is FREE… or maybe a penny or 2 and the cost of ink that’s slightly used to print a few letters and numbers. He responded with cheese Nan flying out his mouth, GET OUT! Don’t you see I’m eating my cheese nan!?! It was really embarrassing to be scolded in front of other customers. I had to reload my heavy boxes back onto the dolly and roll out of there, with cheese nan pieces on my shirt from him yelling at me that aggressively and close.
So if your a fan of cheese nan being spat at you, then this is definitely your spot. But for me, I’m not a fan of being scolded.
The trick is to call and ask if he’s there first. If he’s not there, I strongly suggest you go there and have mikey help you. He’s awesome.

This is the worst franchise of UPS store i have ever set my foot in. UPS allows customers to obtain a drop receipt for dropping off your packages. We send huge shipments to Amazon and we are required to get a drop receipt. If you need one, don’t count on getting it from this guy. The owner here is the most unprofessional human being i have ever dealt with. He screams at you and tells you to get out of his store just for asking for a DROP RECEIPT. I even waited until the store was empty one time and he points to a wall of boxes and tells me to get out because he doesn’t have time to click a button to print out a receipt because he is so busy when there were no customers in the store.
Yesterday when i was there, he screamed at me in front of other customers. I called corporate to file a complaint and they pretty much told me nothing can be done. It sucks UPS corporate would allow such a person to represent the face of their company like that and not do anything about it. Because of the holiday season, you never know what will happen to your packages. And this location is pretty shady. MAKE SURE YOU ASK FOR YOUR DROP RECEIPT.
Other UPS locations nearby are very aware of this owners business practices. He has no regards of what «good customer service» is. He doesn’t care. Beware… WORST CUSTOMER SERVICE EVERRRRRRR!!! I now have to go to the one on Las Tunas which is a little bit farther for me but well worth the extra drive. They are much more friendlier over there and really know what good customer service is… unlike this guy.
Oh, let me add:
The first time they gave me an issue about printing out a drop receipt, he screamed at me demanding which employee of his was giving them to me in the past so that they can fire them. What??? Really? You’re going to talk like this to a customer in front of other customers? I was in shock…

Worst customer service ever. The girl was talking to other employees about personal matter while she was helping me. Then at checkout, she took a call and continued to talk on the phone without giving me my print out or receipt!
I WILL give her credit for helping me choose the correct size of paper for my project, but dang learn how to close with your customers!

Worst customer service. They don’t want to give out receipts for drop off. They will lie to you by saying that it’s their policy. When you ask them who set the policy then they will refuse service and ask you to leave. Rude and completely untrained employees there.
If you want your package delivered safely then AVOID this place because they don’t give out receipts.

Great customer service. First time here. The gentleman entered my information to the system and said I just need to provide my telephone number to make the shipping process faster for the next time I mail something. Awesome!
I got a receipt with tracking number highlighted.
Convenient parking lot and restaurants plus Jamba Juice, Stone Cold Ice Cream, etc. next door.

Small, messy, a bit disorganized. If you’re just dropping off something, then look at the employee with a confused look on your face and she’ll tell you to drop it in a random pile with a bunch of other boxes. Follow her directions, then hope to hell it’s in the right spot and your package gets to its destination on time.

I always come here for my UPS shipping needs and for some reason I always get Mike. I am assuming that’s his name because he wears an apron with «Mike» on it. :-) Lucky me because he is so friendly and all smiles. He is really helpful and I love when I receive great Customer Service. I believe they stay open until 6:30 pm which is very convenient to come right after work.
Thanks Mike for all your help!

I’ve been lucky and blessed to meet really great employees here. I feel bad about the reviews below that are mainly for the old man or owner. :X
This review is for the deaf gentleman and the other hispanic gentleman that wears glasses. They work together in the afternoons and I enjoy coming here on a weekly basis to deliver all of my packages. I’ve worked with them on several occasions in the afternoons and I must say that they make a GREAT team. These two employees display great communication skills and are very patient with each other. Just putting it out there!
When I first came here and encountered both of them, they were very VERY VERY nice. They smiled and even took the time to make sure all of my package information was correct. I made a mistake with one of the shipping addresses and had already left. Upon realizing my mistake, I called and they held on to my package and even gave me a complete refund. I paid the necessary shipping cost for the correct address and I was on my merry way.
If you come here and think the customer service is slow… you really do need to be patient. If you’re having a bad day, don’t take it out on these people. They may not be up to par with your speed of customer service, but I can guarantee you that the return feeling of just simply smiling can make everyone’s day a little brighter, even yours! :)