FedEx Office Print & Ship Center

Worst experience at a FedEx ever avoid the store they are not professional or caring about the customer especially the fat lady that helped me.

Glad I’m not alone thinking that this fedex office is awful. Everytime… I mean EVERYTIME they try to up sell me on something. I ship often, and I’m confident in my packing i.e. bubble wrap Styrofoam shells and packing materials.
But when I drop off at this location, which is sad cuz it’s the closest to me. They first of shake and flip my box over and over again. Not the normal giggle u expect this is some abuse. Then that is followed with the sales pitch of the clerk repacking my box and the fees that follow. I tell them no of course.
Any other fedex location takes my box and give me my tracking number and say thanks.
Tha manager here should get out of the shipping business and start selling used cars.
Avoid this fedex until there is a banner on the building that says under new management.

Had a poor experience with customer service at this location. Came here to get a print job done. They told me the price, had me sign for it, showed me a sample, and then said they’ll call me to pick up my order when it’s ready. An hour later, they call me to tell me that they made a mistake and the price is actually 10x more (literally 10x more) than what they initially told me. So of course, I tell them to cancel the order. How are you gonna compensate for my wasted time and gas, I asked. Nothing they can do, they said. What angered me was that they told me they had already made 30 of the 50 copies I asked for. And are gonna shred them. You know, wasting the copies instead of maybe giving it to the customer for a mistake that the staff made?
–an unhappy customer

Worst place I’ve never been. They miss delivery my package, and told me that I have to find my package myself. All they keep saying is «it’s happen all time. Nothing I can do, it’s drivers mistake, just like I have some error too.» I’ve been drive 2 hours to get my package back, my gas and my time. Finally get it. Then they tall me «oh good, congrats!» What the fuck! That’s all I can say to them.

First of all, I apologize for slamming this specific location (all of you deserve 1 star… just kidding). My problem is with the driver that was responsible for delivering my shipment AND FedEx for allowing a home delivery when I specifically put in a request for the shipment to be HELD AT FEDEX.
*PROBLEM*
Imagine having something shipped to your house. There have already been some occurrences of mail theft lately so you are already on high alert. Your package is shipped with DIRECT SIGNATURE REQUIRED.
NOW imagine this. The driver thinks it’s ok to SIGN ON YOUR BEHALF and then LEAVE THE PACKAGE AT YOUR DOOR!!!
I had put in a request online to have this package HELD AT THE FEDEX OFFICE. I thought this would save the driver from a wasted delivery attempt. INSTEAD, it was I who drove all the way to the FedEx shop only to be told that they didn’t have my package and that it was already signed off for.

I certainly had different experience than some reviewers here.
Two times I tried to ship the same package as it was delivered by Fedex to me, they refused to take the package or I had to pay for more bubble stuffing to it.
The first package was a laptop from Dell. The laptop was well protected in a its own box and there was a outer box which had some stuffing papers as how most companies shipped. The guy at FedEx said the paper was no enough as the inner box could still move inside even it was well protected by itself. I went home just put more air bubbles into it.
The second time I tried to send back a small sample shipped to me in a FedEx envelope. The girl behind counter said I could only ship document in envelope (then how come it could be delivered to me in envelope?). I picked up a small FedEx box (which isn’t small at all, see how a USPS small box is?). I put my sample with bubble wrapped into it which is enough to make it not moving, but she said I need to pay $ 3.99 for them to stuff it with bubble because there is empty space. I simply declined to pay to have more plastic to destroy the environment that and went home to ship with USPS. I checked if I use a small box rather than envelope, the weight will jump from 3oz to 7oz and cost (international express) from $ 55 to $ 80+!!!
I just shipped that with USPS GXG, same service by FedEx and cheaper because they will take it as envelope.
Never ship at this FedEx again.

Very good customer service. Needed help with scanner and right away we got help. He took his time and wasn’t in a rush. This is the place I always go to print or fax.

Wow the customer service at this location rocks. I left with huge smile! Employee#2 626 562 was awesome and went above and beyond the call of customer service. They are always nice and friendly and do the job right!
The manager Tim at 935 W Huntington Dr refused to accept my packages. He was very rude and was shaking my boxes around saying there is loose stuff inside. He also complained about the boxes not being shipping boxes and he’s not going to accept them. Apparently FedEx has a threshold on what type of packages they can accept in the stores. Whatever happened to customer service?
Both the FedEx stores on Flair drive accepted my packages and offered to put my box in one of their boxes free of charge and shipped it out for me. Looks like Tim can learn a thing or two when it comes to customer services from the employees on Flair drive. Store#P0CK0
Attention Tim from the Monrovia Store#, you need to really work on your customer service skills. Whomever promoted you to management needs their head examined.

I never liked FedEx to begin with; 11 days for ground shipping, when USPS can do it in 2 – 3 days for the same price.
It wasn’t by choice that a seller to decided to ship my package with FedEx. So I setup a store pick up, thinking it was going to be better since no none would be home to sign. Boy was I wrong, got there and gave them my driver license. My name matches but since I just moved my address was different. They would not release the package unless I brought a bill or some type of proof with my name and address. Wasted my time and gas.
Save your time and money. Use USPS or UPS.

Fedex needs more employees at this location. The girl working tonight is doing her best, but there are 6 people waiting and its starting to get cray cray.

If I can I would not even give one star to this piece of ass. Ridiculous slow, and keep changing delivery date, never show up but saying that I am not available. The delivery date in the website is nonsense at all. Waste time and money. Do not choose the FedEx! Never!

Super helpful guys here, i really recommend this place they close late and they have great print here i emailed mine in and got them right away before a graduation.

Ordered a poster online at kinkos. It was pretty expensive x. x I ordered the poster yesterday and it was ready by this morning. Super fast service and the employees here are really nice!

This location is a 100x better then the other FedEx located down the street.
Service was nice and quick.
I usually send my Walmart pick ups here because it is right off the freeway. Always in and out within 5 minutes.

I can agree with each and every negative comment left on here. The manager, dark haired possibly Hispanic looking gentleman has a «I can care less» type of attitude. I ship often and 2 times I have come to this specific location and dealt with this same guy. Both times he found a reason to tell me the packaging was flawed and needs to be repackaged.
I went to the Fedex facility located off of the Baldwin ave exit and they accepted the very same boxes and they both arrived on time without a problem.
This is the WORST shipping facility (UPS, Fedex, DHL) that I have ever experienced in my time.
STAY AWAY!

Customer service was good…
Brown paper that was fully taped already had to be cut out because they think it will rip during shipment. I recommend taking it somewhere else rather than here.

THEY REALLY TRIED!!!
I brought in a bunch of files to be printed and despite their best efforts, it kept scaling up making the end result blurry.
They tried helping me for about 45min and in the end I walked out with only a printed resume and even that was very poor quality.
The customer service isn’t horrible like others say. They seem a bit apathetic but they weren’t rude at all. They really try but they’re failing. They’re not fast enough, they’re understaffed, and their prices are RIDICULOUS!
DO YOURSELF A FAVOR, BUY A PRINTER!!!

Manager is the worst. Manager is the worst. Manager is the worst. Manager is the worst. Oh yeah, I forgot to mention. Manager is the worst.

Clean and organized in the inside. I just came here to drop off a few packages. I only was allowed to drop off one because they wouldn’t except the second one because it was wrapped in box paper, so I took off the box paper and than they wouldn’t accept it because the box was made with more than one box tapes together. This place was really too tough with there regulations. I’ve shipped packages like this before with no problem.

Been here several times and I hate it, every time they seem to want to find a way how to make you buy additional services like repacking because items seem lose inside. Are you f. ng kidding me, am shipping marbles and lose buttons and am supposed to vacuum pack all of them? The manager here is an A. hole, 2 times my packages wouldn’t scan so he said“sorry you need to re-​label them“took it to another location and they manually input bar code and was able to get it shipped out, Never again am coming here, worst location in the southern California 5 county area.