Oilstop Drive Thru Oil Change & Carwash

They where great. Treated me respect, went the extra mile to see if I was comfortable and happy. Explained everything very through. Definitely recommend it

We have been taking our car there forever, and it was always good until today. We asked for the platinum wash at $ 31.99 and our car was not vacuumed at all, outside by the rear was dirty. Underneath the handles were dirty as well. Upon them saying the car was done it looked fine we didn’t inspect it as we’ve always had a great experience. We noticed upon opening the hatch that it was dirty. I think they just wiped down the outside and did the wheels. Called up there to complain and was informed no manager till Tuesday I believe. They didn’t even offer to have us come up there and make it right. There’s nothing worse than spending money and having to come home to clean your car. Just terrible!!!

My car is never clean when they are done. When
I pointed out areas where there was dirt the guy told me To get that off I would’ve have to have it detailed! Well it came off with my finger. Too much money for a very poor job.

Always a high quality service! If there are any misses, they are quick to correct them. Super friendly staff as well. Been coming to this location for a few years — and 3 cars…

Well, I have to revise my last entry because I took a chance and revisited the facility this morning and my car came out sparkling clean! I got the $ 15 service and they did a tremendous job. I think the secret may be to get there early in the morning when they’re not super busy (as they often get). It seems like they really had the time to make sure it was done right. I think that’s all they need to do is take their time and do it «right» instead of trying to do them all «right away». Customers will not mind a little more of a wait, so long as the results are nice. I will be returning regularly (in the mornings) from now on. Thanks Guys!

These guys were great. It was a Saturday so they were busy and the lines long but it was fine. Very professional and a free car wash. Not pushy with their extras.

Outstanding service. I take my Lexus and Jeep at the Car Wash. There devotion to detail is incredible. Every crevice on my Lexus was clean, the inside was spotless and looked new. The wax on both the Jeep and Lexus brought out a superior shine. The attention to detail alone is worth your time. The employees are very polite and accommodating .0… I need to add that I get my Jeep serviced there also. The interaction with the mechanics is polite & professional. The Jeep is my toy– I take great care of it. They do the same. They treat my Jeep as though it was there’s. They look all through the engine, transmission, transfer case, differentials ect. Make suggestions as needed. It is always an outstanding experience.

They take absolutely forever to wash your car and don’t do a very good job at all. The top of my car is always still dirty and I always have to point out areas in which they have missed I paid $ 80 extra to have my car machine waxed and he left wax in every crack and crevice and also didn’t wipe hardly any of it off. My car is black hard to not see missed spots and for an $ 99 dollar car wash and machine wax when to touch less drive through car wash and dry takes longer than my black Yukon to get «professional machine waxed» he rushed it and the wash takes entirely to long.

I’m new to town and rarely ever write reviews but I feel like only bad reviews get noticed so here’s my little experiment.
So, I searched Unilocal for the closet car wash/​detailing because I had just done a road trip and I wanted everything out of my car, even a lingering stench that was caused by the trip. And cars can become pretty filthy after a long road trip when your hauling 3 kids and a bunch of luggage and food/​snacks. (Plus, to be honest, the last time I cleaned my car was about January. The inside and outside was disgusting to say the least.)
I told the guy at the front the gist of this information and he recommended what package was best for me! I complied and thought the deal was reasonable for my car.
The final product was great! No crumbs, no dust, no dirt stained on my carpet seats or floor. They managed to get everything out!!! Even the lingering smell! I was highly impressed!
However, I did only give 4 stars because it took 4.5 hours instead of the 2 they had originally said. If they would have told me that, I would not have waited around at the shop all day. I would have asked a friend to pick me up. But other than that? Money well spent!

I have been taking my vehicles to this car wash for 10+ years. The last 3 times have specifically been very disappointing! The last time I brought my truck in was ⁷⁄₂₇ and paid $ 31.99 for the platinum package. Since the last few times my vehicle was left with multiple areas still dirty I walked around the truck and had to point out areas to the worker. I’m not confrontational so I gave up after pointing out the third spot… although the ENTIRE passenger side was still dirty? For $ 31.99 I expect a decent wash. Not to mention the center console wasn’t wiped down at all and the windshield was still dirty. I will not be taking my vehicles back to this car wash. (Mind you this is the 3^rd time in a row I’ve had this type of experience.)

Been coming here for almost ten years. Service has seemed to get less and less efficient and personal. I get that times change, but it would go a long way to refocus and make it quick and efficient again. A $ 32 car wash, that lets my car now sit in the sun for over 15 mins while other cars are getting done, doesn’t sit well. I have no doubt it will have spots and not be completed. I hope the guys and gals at least get paid somewhat well, as I’m sure this service comes from management decisions effects their tips.

First time and this place is awesome I also come here for my car washes. 5 stars all around and the workers here are very friendly and walk you through everything they do

So I got my oil changed at Oil Stop in Elk Grove in which they gave me the free car wash coupon. Elk Grove was not a convenient place for me to go back just for a car wash so I waited until I was back home in Rohnert Park to come here and use it. I went in today and the first two guys I spoke to were very nice! Then I went inside and the cashier, I believe her name was Isabelle, was not nice at all. When I gave her my coupon, she accused me of it being fake and said they did not accept coupons from stores that their manager did not run, or something like that. She told me I could drive back to Elk Grove, get a new coupon, come back and then maybe she would honor it. I said no thank you I am not driving TWO HOURS to get a new one and that I would just pay for it.
If you can, I would avoid coming to this place. Some people are very nice and respectable. However, this woman just ruined their reputation for me.

I got an oil change here this last weekend and it was great. Everyone was really nice and they offered me everything I needed for my car. But when I can’t back this morning for my free oil change the people at the car wash were rude and they might as well have just sprayed my car with water. When I got out of my car there was water spots ALL OVER my car and the sun roof and front windshield still had dirt all over it and my side mirrors were dripping with soap and water. Who every dried my car barley spent any time putting his towel over my car. I know I had the coupon for the free wash that came with the oil change but at this point I would have been much happier taking my car to a place that actually washed my car. I won’t ever take my car here to get a wash again! And I usually never write reviews but my car wash experience was horrible here!!!

Great service and nice work. They actually exceeded my expectations of a drive thru carwash.

This place is a scam. I was charged $ 14.99 for a wash and wipe.
There was still dirt on the windshield after the attendee wiped it down.
I asked for a Manager and got someone who said he was «acting manager».
They did nothing for me. Offer a re wash? Nope. Offer a discount? Nope
Offer anything? Nope.
For $ 22.00 in Marin (where I live) I could have gotten the outside and inside done a heck of a lot better.
Save your money and don’t go here. They did nothing for me except piss me off all the way home.

Avoid going if you care about your car. I love the location of this place, which is mainly why I gave it a second star. I want to like this place, but the service is terrible — as well as some of their business practices. I mainly only take my car here for washing/​cleaning — they used to be *the* place to go and always did a great job in the past. The last few times the employees haven’t been very thorough. I’m not picky, but there were definitely places you could see that were not cleaned well. Considering the prices they charge, I expect my car to look nicer inside and out.
I don’t plan on returning because last time my car was damaged from the machine. I know there’s an inherent risk but when it was clearly caused by the machine (video proves this), the company should do the right thing and at least help out in some way. It took numerous calls and weeks to reach someone who receive proper assurance. Lower management was pleasant enough but couldn’t really do much. Upper management is terrible — disappearing acts, doesn’t return calls or keep his word when he claims he will call, etc. About a month and a half later the company finally worked with us but it was quite a struggle. For a business who values itself so much on great customer service, something is majorly amiss. Maybe the regular employees are trained, but upper management could really use a refresher.

I came here one day because the place I usually go to has been unreasonably busy. Always 2+ hour wait times when I call for an appointment. I had a $ 5 off coupon so I thought, why not?
This place was awesome! I’m actually pretty surprised, I’m not a huge fan of get-​it-​done-​as-​fast-​as-​humanly-​possible places, but this place had some serious charm.
Ok, yes, it’s an assembly line and extremely efficient. BUT! The guys here start by asking if you’d like anything to drink, they have bottled water, coke and diet coke. Then you wait in line until it’s your turn with your technician frequently checking in on you.
The one downfall is that this place will try to sell you anything and everything. Not a bad thing if you’re completely useless at car maintenance, but had I said yes to everything I could have driven away with a $ 200+ bill. Don’t get me wrong, they’re not pushy salesmen. They’re overly polite when you tell them you don’t need this or that. Honestly, I probably do need one of the things they suggested, but I didn’t want to say yes in the moment without checking around first.
Then you get a free carwash. I needed this almost as badly as I needed the oil change so it was definitely a good experience for me. Will I come back? I’m still undecided. I love my usual place too… maybe just when I need a carwash.

Quick, courteous, professional, very friendly and accommodating. I love coming here because I feel like they do their very best to take care of us as customers. The place is very clean with a beverage service. The communication between the attendants is thorough and detailed. They remember me each time because the the staff is long term. Some of these service have been here for 10 years and take pride in their work. And the free car wash is a bonus.

I got a Platinum Car Wash here for $ 32 after my husband & I took our dogs to the beach. Normally I go to Royal Car Wash & get the works for $ 28, but on this day they were doing road work in front of Royal & I didn’t want to sit in traffic for 30 min for a car wash.
They did an ok job (there was still sand some places) but they were a lot faster than Royal.