The Tile Shop

I am delayed in posting this but thought it would be important to include my thoughts. I am writing to highly recommend the Tile Shop as an expert source on bathroom repairs. We remodeled our bathroom with contractors that left us picking out every detail of the tile, measurements and most importantly the design. However, after meeting with Corey from the Tile Shop we ended up with a very beautiful bathroom. Corey walked through the entire store and helped pick out every necessary detail (which took hours btw) all while I had my young son with me and after work! He was very patient with helping me select three different options for the design and helpful in what would have otherwise been overwhelming. We had one mix up with the grout, which was easily swapped out — no hassle. We also had issues or concerns with our baseboards being the wrong style and not matching, but after speaking with experts at the tile shop who insisted they were the correct — we went forward and sure enough, they were correct. It looks great. We have another bathroom to repair down the road and I will certainly be returning to the Tile Shop in Rockville. Thanks

This place is where to go when you need tile. Shocking, I know. They have a huge selection and pretty amazing static displays of bathroom and kitchen modeling, AND they honored a military discount. But there’s a snag. I have to question their pricing tactic. I don’t know if all tile and flooring places do this. They list all their tiles in metric system, but pricing is done in standard (per square foot). So when you see the price of your 30×60cm tile is $ 10.99 per square foot, well… quick! How much does it cost? Screwed up, right? Here’s a tip. Bring a calculator, remember that 1 inch = 2.54 cm and 12 inches = 30.48 cm, which means a 30×60 cm tile is just under 150% of the quoted price. Or just bring a math genius (your 12 yo nephew perhaps), cuz even after 3 solid, recent years of steady math training (to Calc 3), I was still standing around on my phone like an idiot and I was STILL surprised by the price per tile. Or maybe I’m just not good at math after all.

Came in here on a recommendation from our flooring expert. Thank goodness he told us about this place! We were struggling to find tile for our master suite hearth… wanted to try and maintain the cottage style of the home. We found it here in one hour!
If you are looking for inspiration for your next DIY or want an expert to help you, this is the place!

Wonderful selection of tile. Excellent service.

Great selection, helpful staff. What’s not to like? For our project to replace the fireplace surround in our den, I shopped (and shopped) tile stores in MD and VA, in search of the right option and within our budget. Tile Shop, by far, had the best selection, with a range wide of styles and price points. Best of all was Justin. He knows his stuff. He provided helpful tips and design advice, and was very flexible and patient. Our project turned out great and below budget.

They did not have what I was looking for (ceramic tiles) in stock, which is weird for The Tile Shop. Most of what they carry caters to expensive remodeling, but what I needed was simple and pedestrian and did not even carry it. Boo.

Don’t shop here. We spent a lot of money here ordering tile for our kitchen backsplash and floor. They were supposed to include sealant in the order and failed to deliver. I had to order additional tile and was assured that the sealant needed would be delivered then. It was not. When I called to point this out the people on the phone were rude and dismissive. What started as a great interaction at the store, quickly turned sour. We will never shop there again and encourage others to do the same. This is no way to treat customers.

I love the Tile Shop! I started shopping there years ago and have since moved, but I keep going back when I need tiles or anything related. The selection is outstanding; the prices are reasonable. The employees are always polite and know their stuff. The showroom is clean and tastefully appointed. I hope they keep up the good work.

The store is beautiful with a generous tile selection from bathroom to kitchen. It is very appealing to the eye, especially with the infinite displays to give you ideas. The price range fits all budgets, and as I mentioned previously, the selections are wonderful. You are guaranteed to have a unique tile for whatever project you plan on completing.
Now, the reason for 3 stars reflects on the lack of proper store management. It is obvious the sales associates work on commission. You are stuck with the same sales person even for simple things such as returns. The moment something does not go on plan you are easily dismissed, which infuriated me after multiple trips to the shop and hundreds spent.
For DIYers, only do the project if you are experienced. For first timers, do not count on their free Saturday morning class as it is not taught properly and you do not get the hands on practice needed. Safe yourself the mental hardship and invest in a good contractor.
In all, though I had many frustrations, I would likely invest in their tiles again, because the selection is beautiful.

I can’t imagine a better place to shop for tile. It is basically the size of one of the typical big-​box stores like Best Buy or PetSmart, but it is filled with nothing but tile.
They have a huge selection of tiles and a large range of quality to fit any budget — from ceramic and porcelain ($ 2 — $ 5 per sq ft), to the ultra high-​end travertine and quartz ($ 7-​$ 15 per sq ft). Travertine is awesome, BTW. The Roman Colosseum is made out of Travertine, and now so is my bathroom floor!
They also have dozens of model bathrooms and kitchens so you can get ideas, or just do what I did, and copy one of their designs.
It can be a little hard to find someone to help you, but just ask for Justin, he seems to know what he is doing and is available by email so you can follow up with any questions after you leave.

I came here to pick out tiles for a bathroom renovation. If you don’t know what you’re looking for yes, this place is completely overwhelming. The first time I stopped here, the 2 employees (and there was only one other customer there) were too busy chatting to help me and just pointed to the entire store when I asked them to help me narrow down tiles for bathrooms.
The second time, it was a packed Saturday and we were helped after 5 minutes of perusing ourselves. Justin was very helpful and patient as I made faces at the tiles I didn’t like and jumped at the ones I did.
It’s best to come here with an idea of what you are looking for. They def. have more help than Home Depot or Lowes and more selection.

Amazing selection of tiles, overwhelming really! The customer service could be stepped up a bit but, I got all the right things. I forgot things like 4 times and each time I went back they were extremely helpful. I don’t have any advice or feedback for ordering because I decided to only buy what they had in stock!

Can this really be the same place as the one the negative reviewer visited? The selection is awesome (including lots of mock kitchens and bathrooms that give you cool ideas) and Justin at the Tile Shop in Rockville was wonderfully knowledgeable and helpful. Gave me his personal email in case I needed to reach him on his days off, helped me find a good tile installer, helped me save money while also buying the gorgeous glass tile I really wanted. I visited ANOTHER tile store where they were unhelpful and uninformed. This was the happy opposite. And there’s another reward for schlepping out to Rockville: an Indian grocery store in the same shopping center as the Tile Shop, with a great stock of ingredients. Yum.

Avoid this store. It looks big and pretty on the outside and I felt like I had indeed arrived at the place I needed to help me solve my home improvement problem … until I interacted with the staff. I was going to say I might as well have been at the Post Office or DMV, but the service at those bureaucracies is much better. It would be an insult to them to compare them to The Tile Shop. If you need to buy something in a box and walk it to your car, you’re fine. If you need someone to lift a finger to help you, forget it. They’re not interested.

I can always get great design inspiration and great customer service here. The best service is their return policy. If you don’t use it you can return it for a refund.

DON“T SHOP HERE!
I will start with the good: great selection of tile, nothing you’ll see at Home Depot. Prices are more than HD, but you are getting a more unique product that better fits your taste.
Now, the problem is getting a salesperson to help you. Fine if they’re not busy, but if you have placed an order previously, they make you deal with your previous salesperson. So if that person is dealing with other customers, you have to wait for them to become available, even if other salespeople aren’t busy. If your salesperson is not there, then you can deal with whomever.
Next is their screwy credit card charging system. For some reason, the credit card swiping machine is not hooked up to their computer system. So the salesperson can enter in whatever amount they want into the machine, which one time, was over $ 20 more than what my invoice was.
Finally, they are inconsistent with how orders are placed. Some salespeople have you pay for the whole order when you place it. Others tell you to wait until you pick it up. This is a huge problem! In my case, I ordered 2 boxes of tile. One came in, the other didn’t. I picked up the one box, but since it had all been paid for in advance, the store assumed that the other box had already been picked up and «closed» the order. I waited a month for the second box of tile, then when I called the store to find out why it hadn’t come in yet, I was told that I had already picked up the whole order. The manager couldn’t have been more rude and argumentative. I had to raise my voice to him in order to get any kind of resolution to this issue. He didn’t care that I had receipts, etc… He finally said he would just «give» me another box of tile. Well I hope so, since I paid for it!
The other problem worth mentioning is the tile takes FOREVER to come in. They always tell you it will be about a week, and that they have delivery trucks coming 3 days a week. My typical wait time (I placed several different orders) was about 3 weeks. It would be nice if I would have been told that, rather than making arrangements a week or 2 out thinking I would have my tile by then.
There is a different tile store on Boiling Brook drive in Rockville. I have never been there, but its worth a shot. I can’t imagine it could be worse than this nightmare.

Wow, what a store. It’s like a supermarket for tile. They have thousands of options, and the prices are good for the kind of high-​quality tile they’ve got. The only thing that I didn’t like was that all the tile was in the same color family: beige, cream, white, off-​white, maybe some brown and then the natural stone colors. I didn’t see any vibrant colors, and I was told that they only have tile from their own quarries. So I guess that’s good, but it limits the color selection.
I’m still going to order this awesome polished marble tile that they call Onyx. It’s unbelievable.

We ordered our tiles from Sean at Tile Shop in Rockville… he was extremely knowledgeable about tiles and bathroom renovations. He asked us what kind of vanity we ordered and the color and size. From that he was able to make great recommendations… we ordered $ 1000 worth of tile from him. He gave a sweet discount and he followed up with calls and also free delivery. If we could we would give him 5 star but the place itself is only worth 3 so we had to average. The selection is not great if you are looking for a lot of variety or specialty tiles. We did a very basic tile so it was OK for us. The prices were reasonable and we had a budget. I wanted to add some accent tiles but they only had the standard stuff available, however we ended up with a really nice dark brown.