Advance Auto Parts

They had the battery I needed it, but it took me 20 minutes to make the transaction. I’d never seen such a group of uninterested people behind the register. Sometimes they answer questions, sometimes they don’t. Sometimes they leave the register while there are customers waiting… sometimes they come back, and sometimes they don’t. There’s no real line so as people walk in the door, it’s up to them to know what order they came in so they can be helped next. One customer asked the cashier where an item was located.
«I don’t know.»

These guys never have in stock what is on special and refuse to honor pricing when they are out of stock of a particular part (special on oil and filter combo, don’t have filter in stock and won’t give same price for oil only). You might as well be pulling teeth trying to get the coupon honored that showed up in your email. I’m done shopping here.

The employees at this store are extremely nice, they go above and beyond. It’s hard to find good people these days who will take time out to help you. So, my car wouldn’t start and luckily I was stuck in this shopping center. My husband and I walked to Advanced Auto Parts and one of the employees was nice enough to check my battery, and power it back up. He informed us of a cost effective solution and we purchased a battery charger with the specific Watts for what my car needed. I have had no problems since charging it last night. He said that my battery was fairly new and that i would not need to replace the battery, he said that maybe I left lights on and it must have drained my battery.

While the store employees are nice and helpful, the female manager is rude and disrespectful. When anything goes wrong, she refuses to do anything and just tells me to call customer service and deal with it. Horrible service here, they need a new manager.

I visited this place twice in one week… JUST to pick up motor oil!
The first visit they were so packed and their was only one person on the register and like 8 customers waiting for service.
Where was the second employee?!?
Welp, my visit today was not much better! Christopher H. was the employee who rang me up.
His demeanor was very disinterested. As if, he did not wish to provide service to me.
I said, Hello. He did not respond. I said, Thank you once the transaction was completed and he said nothing. I said Thank you again, and he still didn’t respond.
How RUDE!!!
Always terrible customer service at this location!
Note to managers: Retrain your staff or hire new staff with better customer service skills!

I managed to leave the lights on in my car and kill my battery. My wife and 8 month old daughter were in the car and we were running late to see a friend. I saw the Advance Auto Zone and thought I’d try my luck.
When I walked in, I picked up one of the chargeable battery starters and asked if it would work out of the box. The general manager told me that not only would it not work, it would likely ruin the battery. Instead he grabbed one the store had on hand and went out in the cold to give me a jump. Unfortunately, the charge on the device wasn’t strong enough. And without missing a beat he proceeded to pull his own truck around and jump my car.
When the General Manager talks a customer out of a purchase and then goes way out of his way to do a good deed, you know it’s the kind of place that will give you advice you can trust and won’t take advantage of you. I highly recommend Advance Auto Parts.

This location had a good machine that accurately assessed my battery was bad and could be switched out under warranty. Previously, a different AAP at White Flint had a faulty machine that told me my bad battery was good and refused to cover warranty.

Called to see if they had any extension cords available and at what lengths. After 15 minutes on hold and 3 different employees ask me what I was looking for, I got my answer. Service is even slower in person. Shut it down.

Came here to get transmission fluid. They had ATF-​Z1 mixed in with CVT transmission fluid on the shelf, but you wouldn’t know it without closely examining the bottles because they’re almost identical. Unfortunately my mechanic didn’t notice until after he had already poured 2 quarts of ATF-​Z1 in my car and poured in a little of the CVT fluid. This resulted in me having to walk to a nearby auto parts store and buy 3 extra quarts of ATF-​Z1 so I could get my car home. My transmission still wasn’t behaving quite right so I had to order more fluid online and have my mechanic change the transmission fluid a second time. I couldn’t get any of my money back because I lost my receipt, so that’s my own fault. But seriously, how hard is it for their employees to check the labels on merchandise before putting it on the shelf? That’s common sense.

The service is awful at this place. I walked in on my lunch break to get my check engine light reading and buy a new battery. After waiting for Emmanuel and Riccardo to finish fooling around i was assisted. This took about 5 minutes. Then they were going back and forth arguing who needs to go to lunch and who will assist me. I offered them my license and to do the reading myself, they declined. All of a sudden the one guy who’s supposed to help me needs to replace someone’s battery and told me that i need to wait another 20 minutes…
All i needed was a quick 1 minute of their time to get the code reading and spend $ 90 on the new battery. Service is awful and the place is not professional at all.
Next time I will make sure to go to AutoZone instead.

Fast service and they automatically gave me the advertised sale price for a pair of windshield wipers. Hamed, a store employee, was extremely helpful and even replaced my wipers for me. I was in and out in under 15minutes. How awesome!

When someone picks up the phone at 9:01PM and says «Advanced Auto Parts we are closed» it sounds a bit rude. First I am confused why he even picked the phone up if he wasn’t going to help me. Second I have been on hold for 17 minutes now and counting for their 1 – 800 number. Not too impressed.

I purchased a new battery after xmas. received a great discount online and a gift cad in the mail. picked it up at the store and it was amazingly easy. also dropped off the old battery for a $ 12 credit. then purchased a 900 peak amp portable charger on ¹²⁄₃₀. there was a $ 50 discount for future purchases and a 20% immediate discount. in all, two separate purchases with nice combined discounts, 15% and 20% respectively and then 2 gift cards, $ 15 and $ 50 in the mail. the counter service was polite and efficient. ordering online and picking up was sweet. i set up my car profile, 2004 land rover and saved my info. very positive experience.

They just renovated the place and it feels more organized! Now that the cashiers are up front of the store, they actually pay attention to their customers. I was there the weekend during the renovation, and even though a lot was going on, they made sure their customers were helped. I hope the change brings friendlier, and faster service.
I would have given it 3 stars, but I added the 4^th because the location is very convenient for me.
By the way, anytime ordering online to pick up in store, look up coupon codes (e.g. CCABIN, A123, ES123…) find the best pricing for yourself.