Pnc Bank

Stopped by the other day to deposit a check and the folks were courteous and efficient — that is in line with the good customer service I have come to expect at PNC Bank! Wish all the other banks were as friendly and nice.
There seems to be a PNC Bank within walking distance of each other in Rockville area — not that I am complaining but soon it may become like Starbucks — if only they were to give out cash like Starbucks doles out caffeine!

Here is something I never thought I would say: I just had a great experience at PNC Bank. I didn’t go to work today because I was sick. However, I needed to deposit my Federal Tax Refund check for immediate funds. I went to my home branch and went in to the teller. When I asked when the funds would be available, I was told that $ 100 would be available immediately and the rest would clear tomorrow morning. I indicated that I needed some funds ASAP, and was told that it would be fine. But when I stopped at CVS to pick up some medicine, my debit card was declined! I had no other payment on me, so I marched over to the PNC next to the CVS. They told me that if I had deposited the check in the ATM, $ 100 would have been available immediately. Or I could have asked to cash it and have it deposited as cash. But since the teller deposited it as a check, the $ 100 would be available «sometime» today and the rest tomorrow. I must say that I ranted… and threatened to close my account! As I was about to storm out the door, the Assistant Manager came over to me and said to come in her office. She & the Manager made a phone call and took care of the situation. The best part was that they didn’t make me feel incompetent about my account or foolish about my behavior. I don’t think banking should have a lot of hidden rules or be that difficult to figure out… but Lori & Neena made me feel that they would always answer my questions and give me the best service they could. That’s what I want in a bank!