Citibank

Horrible customer service!!!
Never answer the phone, then why bother to put a phone number up on the website?
When I open the account, the representative was answering my phone call, but due to several reasons, now closing my account, the rep never answer the phone.
Such a hard time to close the account and get my money back. horrible experience, ruined Citi’s reputation in my mind.
Sadly, it won’t allow me to give a «zero» star.

A okay bank. Several can speak Chinese which is very convienient. Reasonable efficiency. Nice people.

Horrible customer service. They never answer the phone and you can’t reach anyone at the bank. Will be closing my account.

On December first I spent the entire day at home. My wallet and all of my cards were in my possession the entire day, in my wallet in my purse. At around 12 noon, the following day, December 15^th I noticed that $ 1000 had been withdrawn from my account on December 14^th, in two $ 500 increments. I immediately reported the charges as fraudulent to citibank via their fraud department over the phone. My card was frozen and I was issued a new one in the mail. According to my bank statements, a person who was not me, used my card at THIS citibank location at 822 Rockville Pike, in Rockville MD, Postal code 20 852, or another ATM located close by. I have never been in this branch before. It could not have been me taking out this money.
I was robbed 14 days after my birthday and right before Christmas. I have discontinued my direct deposit because I do not feel that my money is safe with citibank anymore due to the lack of investigation that has occurred. My claim was considered «resolved» after only 3 days an no money was returned to me. I have filed a police report and I intend to pursue legal action against citibank unless a further investigation that results in the return of my money occurs.
Since this fraud took place at a citibank branch that uses cameras to monitor their ATM’s I have no idea why the investigation was «resolved.» This leds me to believe no one investigated anything. This is a poor practice citibank! Shame on you citibank!
Bankers beware.

Sitting outside freezing waiting for them to open at 945 am. Their current website says they open at 9am, but a little sign on the door says they have changed their hours to 10 am opening. They also lowered my credit line with no notice, and are raising fees in Jan 15. I’m looking for another bank with better client communication.

I went there yesterday and the teller was quite friendly.