Direct Buy

Membership fees way too much money
You have to buy a lot to maybe brake even
Who likes to buy big ticket items from a catalog
Save your money you’ll never recope your money
Paying the member fees
5000 to 6000 fee you can go out and buy just about everything you need for
Your home etc.

My wife and I have been members of Direct Buy for several years. Recently, we were in the Roseville store trying to decide on some laminate flooring. We approached the main desk and observed two staff members behind the counter. A male staff member was talking on the phone and a female staff member was standing next to her computer watching the monitor and continually putting food in her mouth. We waited several minutes for one of these persons to acknowledge our presence without success.
After some time, my wife asked the female if we could ask her a question. In response, this person continued to gaze at the computer screen, held up one finger, indicating we should wait, and continued looking at her PC screen, while stuffing additional items of food into her mouth. She did not explain that she would help us momentarily, she did not even look in our direction, she simply chose to continue ignoring our presence. I then told my wife that we were obviously going to be ignored by staff and that we should leave. We did just that.
We experienced deliberate rude and arrogant behavior from their so-​called «customer service» staff which we found unacceptable. We bought our floor material elsewhere and we will not be extending our Direct Buy membership when it expires. We wrote a letter describing this situation to the store manager several weeks ago and no response. They just don’t seem to care.

If you are considering joining, be sure to search online and review the numerous lawsuits against this company. Also, consider one of their sales tactics — if you don’t sign up immediately after viewing the sales presentation, you are not allowed back. Ever. Is that good customer service? Do you think it would improve from there?

We built an entire high end home through this Direct Buy in 2010. We saved thousands. You have to do your homework and know what you are buying as returns are not an option with re-​stocking and shipping fees. The staff were wonderful to work with. Unfortunately most of those people no longer work there. The price to join would not be worth it if you were not planning a substantial remodel project.

I was stupid enough to fill out one of their cards at the state fair where they were advertising some sort of giveaway. They will not stop calling me, over six months later. Have reported them to every possible agency I can think of, for harassment/​spam/​whatever. If you research this company you will find out all you need to know about their business model — it’s one of those things that’s legal but shouldn’t be. Never give them your information. You will regret it.

Rip off!
Was promised an Android Tablet for coming in and listening to their sales pitch. I was actually interested in their service until they mentioned the price. Then it was no way. So, since I wasn’t buying, they told me that I wasn’t getting the Android Tablet that was promised.

Direct Buy in Rocklin sucks sucks SUCKS! The customer service is the WORST. It is amazing to see that no one has given them more than one star and it is clear how bad they are. The never return your calls, we left messages with several people and NONE of them returned our call. They botched our order which was placed more than a month ago and we are still … waiting for the order to come through. NEVER AGAIN WITH DIRECT BUY!!!

Yep, I have the same things to say as the other reviewers. I can’t see how it would be worth a $ 6000 membership if you weren’t building a house or made a ton of money. We found the staff friendly, but the company they use for their promotions, Grand Incentives, is totally shady. Not worth wasting your time to get the «$ 100 gift card» and «vacation package».

The buys are great! Unfortunately, it’s not on all the items. Some deals are better than others. The customer service is the worst! It takes forever to submit an order. The girls in member service are rude and not very helpful or you seem to be putting them out by asking them a question. I want to aks for my contract back just for this reason.

Scam-​like business model. Lots of pressure to «Sign now».
They won’t let you compare prices before they make you sign up for a crazy high initiation fee. Don’t do it. There is no point, and it seems unlikely that they are any cheaper than Lowe’s or Home Depot.
More info here:

Horrible! Horrible! Horrible!
This Direct Buy has the worst Customer Service I have seen in a long time. I purchased my membership from a different DB, who of course went out of Business. Forced to use the Sacramento «showroom». Tried to contact the window treatment specialist (required to order anything for windows), get no call backs! I called twice… no call back. Then called the manager… of course goes to Voice mail… no return calls.
Store is also only open for minimal hours. Closed on Monday and Tuesday. Only open for what appears to be 5/​hr days for the week. CAN YOU SAY: GOING OUT OF BUSINESS!
I paid enormous fees to belong to this service, and cannot believe how bad the franchisee’s treat their customers.
I have noted ½ of the stores in California have already gone out of Business. I suspect this site will be next.
DON’T BUY THE MEMBERSHIP!!!
YOU WILL REGRET IT!!!