Bill Eads RVs

I have to give these folks a 5-​Star. I went in on March 26^th of 2016 to look at the NASH Trailers… as they are the only Travel Trailer that offers a Generator option. Steve showed us the trailers, was so helpful and for most of the visit, I had no idea he was even part of the sales team. Very, very non-​salesman like. He was able to answer all of my questions about options, their cost, and time line to get them installed on the trailer. He also had all of the info about the Nash line and Northwood Mfg which was very helpful. Just a great guy all around!
After deciding that I wanted the NASH 24M fully dressed w/​Onana 3.6kw LPG Generator, Fantastic Fan, Slide topper, and power tongue jack. Steve sat down with me and priced everything out… Than came the part where we had to negotiate my Trade… a 2015 Gulf Stream Ameri-​Lite travel trailer. After discussing my Trade and some confusion about it’s fair trade value, Bill Eads himself paid a visit to my home that afternoon to inspect my trade and confirm that it was in fact something that they could accept as a trade and pay off for me. Well, everything went fine and we were on our way back to purchase the NASH 24M that afternoon.
Went back in and sat down with Steve who wrote up my Trade, got the NASH 24M all written up and started the process. He ordered up and setup all the installs of the options I wanted AND, made sure that I got a Brand New 2016 model, not the 2015 model that was on display at the time. The only thing I had to do was choose the best Loan option Bill Eads was able to secured for me (and they really did get a great option for me), sign the papers, bring in my trade, and pick up my NEW NASH 24M.
Picking up my NEW Trailer 2 weeks later involved setting up my hitch (witch I already had) and a final walk through of the trailer. The Technician that assisted with the hitch setup and provided the walk through was another STAR player at Bill Eads. He was VERY knowledgeable about the NASH line, all of the options, build, and features… some of which I had overlooked when researching on my own. He aided in the setup and final adjustment of the hitch and provided a very comprehensive walk through of the NEW coach top to bottom.
Overall, every single person I dealt with at Bill Eads RV in Rocklin, CA was on-​their-​game. If you want an easy, no pressure, friendly and square deal on a NEW or Used RV, you really should pop in and check out Bill Eads RV. Bill himself has been in the RV business for 50+ years and he knows his stuff. Steve has also been in the RV business a long, long time and it really shows.

Stopped in one day looking for a trailer and met a badass dude named Ty. He was very helpful and paid attention to detail as to what I wanted. I had a great experience there. Ty rocks!

Don’t like to give bad reviews but we consigned our RV with these folks and were very unhappy when it was sold and there were hidden charges. I feel they should tell people in advance what they are going to receive when the unit sells. Did not happen with us.

We visited on Memorial Day and found the lot to be super clean, organized, and open to us just walking around. Sales Manager Steve was incredibly friendly and helpful. And although we did not find an RV that met our needs, he was willing to educate us, take our name and search for one for us. We eventually found an RV at another dealership .
I would not hesitate to come back when looking for an RV. Keep up the great work!

{Updated! Scroll to the bottom for the update}
My boyfriend and I decided several months ago to buy a Class A motorhome to live in full time when our current lease is up. We searched for a few months before we ended up on this lot after checking out some other lots nearby. We were immediately greeted by Paula and very much enjoyed her help checking out the different units on the lot that might work for us. She gave us so much helpful info. She was also the first salesperson who didn’t totally put us off immediately (the other lots either don’t pay attention to you or are very rude). We found a unit we really liked, but the boyfriend and I had an agreement to check out the units we were most interested in more than once before we purchased.
We came back again not long after and were greeted by (younger) Steve (n). Again, we were very impressed with the no-​pressure approach and the way we were never talked down to or written off. We were on a time crunch that day due to other obligations, but assured them we would be back for it. At the beginning of March we had a professional pre-​purchase inspection done by someone who came highly recommended by close friends. I should mention that during this time a different sales associate came out and started trying to use high-​pressure sales tactics — this was the only point we ever felt uncomfortable at this lot, but decided to stay because we had received such good customer service prior. After the inspection, we took our list to the office to begin the purchase process. 90% of what was on the list were smaller things — light bulbs, missing CO and smoke alarms, leaky faucet — but there were a couple bigger concerns. Bill agreed to fix all of it, even discovering that what was originally thought to be the issue wasn’t and fixing the real issue that was a bigger problem.
We were very impressed by all this dealership had done to get the unit in good working order. Fast forward to the end of the month, the repairs and schedules of employees started to interfere with the timeline, causing us to have to wait until this past weekend to finally take it out. When we were signing the paperwork, we were told that the fee they charge to make sure everything is fixed and working was $ 450 when we were previously told it was $ 250. We felt it was probably a misunderstanding and still felt it was COMPLETELY worth paying the $ 450. We were also assured that if we had any major issues our first time out or shortly after, to call and they would make it right, as has always been the policy at Bill Eads.
We discovered there is a leak in the gasoline line when filling the tank. I gave a 3 star review initially because I’m not sure how this could’ve been missed when we know for a fact they had to put fuel in it between the time we test drove it and the time we picked it up. Upon further investigation, it’s clear the leak has been there for awhile. However, it’s possible that maybe whoever fueled it up didn’t pay attention. We also noticed there is a leak from either the grey or black tank. I can see how either of these issues might’ve been missed in the standard inspections, but will be going in today to talk to them about getting these problems fixed. Our lease is up in less than 2 weeks, so hopefully we will be able to reach a resolution in that time or we face potentially being homeless until it is fixed.
I anticipate a resolution will be reached just fine, as this is an exceptional dealership. I will be updating this review after it is all done to reflect our final outcome. I would still recommend this dealership to anyone looking to purchase an RV.
Update: We went in to talk to Bill about the issues. He made a couple phone calls for us and had us take the rv into a shop to have the gas leak fixed (a couple valves and a hose) and covered the repair for us. He also recommended a shop to have the grey tank leak fixed (at our expense). We haven’t had a chance to get that done because we had to move into the RV as our lease was up.
Whether you buy from here or anywhere else — always have a third party inspection done. Make sure they push water through the grey and black tanks for you and check closely for leaks. Also, if you’re going to have to put the rv in storage immediately after you buy it WAIT UNTIL THE DAY THEY ACTUALLY CALL YOU TO SAY IT’S READY FOR PICKUP. we were assured we would have it on a certain day so we paid for the storage the day before that day. It wasn’t actually ready until 10 days later, which cost us an extra $ 75 in storage fees.

The stereotype «used car salesmen» is the definite feel. It was one «white lie» after another!
Once they realized we were not going to agree on a price they became indignant. They should have taken our name, number and email and kept in touch when they got more inventory.
You would think a business would train their employees to treat prospective buyers more valuable; apparently Bill Eads RV doesn’t need return or repeat business and underestimates the power of word of mouth!

Stopped in to look with my parents and there dog Elliott! Neil showed us around. Very kind and friendly. No pressure! What a great experience. We will be going back. Elizabeth (Sonora, California)

As a new RV’er, I bought a used camper from Bill Eads RV. From the purchase to loading the camper onto my truck, everything was good in regards to the employees and their attitude and treatment towards me, even though I wasn’t spending BIG BUCKS.
When I arrived to pick it up I had their attention and support. Josh gave me a thorough «get to know your camper» lesson.
I recommend Bill Eads RV if you are in the market for an RV or truck camper!

Be aware that if you consign your RV/​Trailer here you can expect a call from Bill himself stating ‘We did receive an offer from a customer but it was «lower» than asking”, would you be willing to come down on the price we agreed on?”. The key here is that Bill actually got asking price and was trying to put more money in his pocket by telling me that the offer was lower.
How do I know this?
I had a friend go to the dealership to check on our unit and the salesman told him that the unit had just sold and what it sold it for. The next day I received a call from Bill stating an offer came in, but it was lower than asking. Of course they need to make money, but how deceitful and unethical.

HONESTLY — this is a truly professional company. Everyone is helpful and they have great inventory. I trust them to DO THE RIGHT THING. It’s not about making a sale — it’s about having repeat business.