Image Pro’s

Used then to lay a concrete walkway and driveway ribbon as well as plan and landscape our front yard.
Con: driveway ribbon cracked within 2 weeks of installation. They were never able to do an adequate repair and the cracks are still very noticeable and after 3 winters there are more. Sidewalk is holding up but the front step is sinking. Many landscape plants were inappropriate for the area planted (sun vs. shade) and did not work for the intended use (did not plant the right thyme for in between flagstones).
Pro: nice garden design
Conclusion: Would not use again for cement work

They installed a new sidewalk which met our expectations!

I can’t really speak to the quality of their work, price, etc… because they would have to actually show up for the appointments they set.
Set up first appointment for Glenn to come out– No show, no call.
Called office and they said they didn’t know what happened and rescheduled.
Set up second appointment for Glenn to come out– No show no call
Called office and they apologized and asked if I would give them another chance, so.
Set up third appointment for Glenn to come out, No show no call.
Called office and they said they don’t know why Glenn didn’t show up, but he told them he would.
Save your time and call someone else, unless of course you like sitting around waiting for a supposedly reputable business to stand you up.

In my lifetime of home ownership, I have had the opportunity to work with a number of home improvement contractors. Some of those experiences were good, some bad, while yet others were horrible. That’s why I am taking the time to express my respect, thanks and gratitude for Image Pros and the work they’ve done for me on my properties over the last several years.
One of the bigest differences between the ‘other’ contractors that I’ve worked with and Image Pros was the level of quality of their work, dedication to my satisfaction and commitment to a great experience they give to their customers.
It was obvious from the first quote I received from Glenn Cox (the owner of Image Pros), through the last quote for work I had them do, that their pronounced dedication to customer satisfaction lies at the heart of their operation. It really has been a breath of fresh air working with Image Pros.
One thing that became obvious was the professionalism of Image Pro’s crews. The day the crew started my last project (a new asphalt/​blacktop driveway), I could not believe my ears or my eyes: The entire crew looked like, and worked together, like a well oiled machine. The entire crew (and NOT just one or two of them), it seemed, must all have taken some advanced course in professional, courteous and kind behavior — lol.
Throughout the entire project, it was obvious that these guys not only knew exactly what they were doing (and did it very well), but they took the time to ‘humor me’ and answer all kinds of questions I had about the process of installing our new driveway. I really believe that any other company would not have even come close to having that level of knowledge and eagerness to keep me happy.
I just cannot say enough about Glenn and his crew (s). Each project they undertook for me over the years was an exercise in complete customer satisfaction. These guys actually took the time to get to know ME; something I have rarely ever hear about, let alone seen. Well, if you want to be happy and want or need to KNOW that the work done to your property is top notch, A1, then don’t waste your time calling someone else — just call Image Pros and rest easy.

The guy that came to give me the quote asked me how I heard of Image Pros so he could adjust quote accordingly. I told him I saw good reviews on Angieslist and he said «oh good, thats our best rate». He gave me a price for $ 125 ($ 95 for sealcoating, $ 30 for patches).
Not the lowest price I’ve seen as I have received fliers in my mailbox from 5 other companies in the past year for sealcoating. Other companies had quoted anywhere from $ 66 to $ 85, although im sure this didn’t account for the crack patching which cost an extra $ 30 with Image Pros.
Im happy with the price for the quality of the work done. They did a clean job, used patch to take care of the cracks, and there are no lines/​striping like i’ve seen in some other sealcoating jobs.
The main problem I had was in coordinating the job. They originally scheduled the job for the day after the 4^th of July extended holiday weekend (Tuesday July 5^th). I went home at noon that day for lunch and saw nothing had been done. I called and asked what time they would arrive. I was told they would be out in the afternoon. Got home from work at 5 and still nothing. They called me at 5:30 and said they would reschedule to Friday because it looked like it may rain the next day.
I was home from work all day on Friday the 9^th. Called in the morning to remind them that were scheduled for that day. They said they would be there late afternoon. Again, got a call a little after 5pm saying that their truck had broke down and needed to reschedule to the following Monday the 12^th. The woman asked me how this worked for me, and I told her it «wasnt as good as today, I was home all day from work». But I again rescheduled. I asked her what time specifically they would do the job on Monday, the woman told me I could call Monday morning to find if it would be done in the morning or afternoon. I elected not to call and hope it would just be done sometime that day.
The job was in fact complete when I arrived home at noon on Monday, July 12^th. They blocked off the drive with string and neon colored flags as hoped. Good final product, just seemed unprofessional in coordination.
Also I told the woman on the phone in a prior conversation that I had a coupon for 10% off from
. So my final price was $ 112.50. In my opinion, the guy who quoted the job originally should have applied this discount when he asked how I heard of the company and he said that was their best discount. (unless he did apply the discount unbeknownst to me and I received the discount twice, although I doubt this is the case).