Roanoke Tire and Automotive

I cannot even give this place one star. I walked in and was not greeted, just stared at! All I wanted was an oil change. The man told me rudely that it would be a while for they would even have the stuff to do the oil change. After reading the reviews I expected great prices and even greater service. I was HIGHLY disappointed in the customer service and will be recommending them to no one nor visiting again. I would rather pay more and have good customer service!

These guys are total crooks. They are rude and complete a-​holes. Please do yourself a favor and try another spot.

Visited this location based on Unilocal reviews. Spot on accurate. Friendly, efficient and fair. Answered asked questions without changing subject to sell other services. Definitely recommend.

Friendly, honest, upfront. No pressure or upselling. Needed my alternator replaced and called at least 6 places, to get an estimate. RTA was the cheapest by about $ 100. They were honest and didn’t add on addition fees at the end. We got another quote while we were there for tires, and they included total cost out the door. (Most tire places quote just the tires, then you end up spending 20% more after balancing, and disposal of your old tires, etc.)
Open Saturdays!

Prices are reasonable. The guy up front doesn’t treat you like you don’t know what you’re talking about. One guy in the bay was a flat-​out butthead to the front desk right in front of me. The front desk guy said he’d «probably just had a hard day» but I don’t care. Don’t pull that crap in front of customers.
Other than that the service they provide seems just fine. I’m sure peak times are very busy, so either make and appointment or go in during non-​peak hours.

These are good guys who are honest about what is and isn’t wrong with your car. They won’t try to sell you things you don’t need.
As the previous reviewer said, do make an appointment. I dropped in one day and couldn’t squeeze in until the next.
Be careful pulling in off of highway 377, the adjacent road is in real bad shape.

I can rest much easier knowing that I have a good mechanic at Roanoke Tire and Automotive. Jim is the burly, super-​nice, helpful owner. I have taken my car there for over 3 years, and I think it’s a testament to their solid handiwork that my Civic is over 150,000 miles.
If possible, make an appointment to get your car serviced — they are super-​efficient, but they really appreciate knowing what’s coming in. They have done the basics for my car from putting on new tires and doing oil changes to evaluating my electrical system (there were no problems, but how would I know for sure if he said there were?) to fixing a part of my wheel/​axle parts that got tangled up with a 30-​gallon trash bag going about 80 miles per hour. For the record, it sucks. If you ever see a decade-​old Honda yanking ferociously around in traffic, it may be me trying to dodge road rubbish. I hate litter! Grrr!
Anyhoo, I can think of a couple of times where people have come into the shop panicked thinking something was wrong with their car, only to have the fine mechanics at WalMart knock a cable loose. They fixed it and sent the people on their way free of charge. I first went there when my car had sprung a oil leak, only to find that the previous mechanic had failed to tighten a nut on the bottom of my oil pan. They charged me $ 2 for oil and told me to talk to the folks who jacked it up so they could do it right, and for free.
The best part is talking to Jim. Get him going on hunting or ways to fix your car in a pinch, and you’ll hear some crazy stories, like how evaporated milk can fix a tire (in a pinch and not for a super-​long time) and how pepper can fix a bb hole in your radiator! Good times!
The bottom line is that I am a chick who knows just enough about cars (I have changed tires, batteries, a fuel filter, alternator and starter with some help — none of which were on my current car, thankfully!) to know that I don’t want to work on them, and when I think I am being had. I have *never* had that feeling at Roanoke Tire and Automotive.