Christian Brothers Automotive

I took my 2008 Sierra in, which was having some major engine issues. Christian Brothers diagnosed the issues, and presented me with multiple options at different price ranges. Their description of my issues was very thorough, and they helped me make a repair decision that best fit my budget. Very knowledgeable!

Took my tahoe in today. Around 40 bucks for my oil change. May seem a little high but i felt like I got what I paid for as my cheap 20 dollar changes don’t check my fluid levels and these guys make sure I’m back on the road safe. They mentioned thing that may need fixing on my vehicle but I they werent hustling me for more money. They just wanted me to know what to look out for which is totally expected with a 10+ year old vehicle. Due to their friendly staff and good work I would recommend them and use them again.

At first I was very impressed with the atmosphere you experience when walking into their shop. However, I was told that the tie rod on my car was bent and it would cost almost 700.00 to fix, after going to another shop I was told this was not the case. Once I told them I was just going to do the oil change and not the recommended $ 700 fix, I was treated differently. I have visited another shop since to get my car aligned and adjusted and the price was no where near that high. I will not be revisiting Christian Brothers Automotive.

Took my wife’s car in for an inspection. Turned out I didn’t need one because of the new registration process… but they suggested I replace the cabin and engine air filters… showed me the dirty ones they removed — said it would be about $ 50 in parts. Since they were upfront and honest on the inspection issue, I said sure, go for it.
When it came time to check out, I was billed about $ 90! Told that the extra was labor. I noticed the same issue in another Unilocal review… sounds like this might be a common tactic. Beware.
I have no issue with someone earning a living, but $ 40+ for this «labor» is robbery. My question to them, had I declined the new parts, would they have charged me $ 40 to reinstall the parts they removed at their own suggestion? No. So I’m penalized for allowing them to replace instead of driving to autozone and buying the filters and changing them myself.

Extremely unhappy with this place. It was hard to get someone to look at my AC system, and they estimated $ 2,400 to fix the coil on the AC system. I ended up getting it repaired at the dealership for less than $ 1000. My experience with this service station is that they are high priced, and also suggested unnecessary repairs. Beware.

I take both our family vehicles to Christian Brothers. Kevin and Mike and their team (CR, Kristen, and many other great folks) have all gone to great lengths not just to make sure our cars get worked on but to ensure we are satisfied with the result. Those are two different things.
On my last visit, as can sometime happen, an issue arose with my windshield where a typical mechanic would most likely have just said, «Not my problem» and set me packing. Without hesitation Mike took the initiative, investigated the issue and when no-​fault could be found he elected to take care of it and Kevin (the owner) followed it up and made sure I was satisfied. WOW. I was so pleased to know that Christian Brothers, when in doubt would step up and make me whole. That’s what excellent customer service is about.
I own and operate a ²⁴⁄₇ customer care call center and speak regularly to my staff and clients about the need for great customer service. I have to say that I am going to use this experience with Christian Brothers Automotive — Roanoke as an example of fantastic customer service.

I have gotten my oil changed here a few months back and it was good service. Clean and comfy waiting room. You can tell they care not only for their customers, but for the community. They have a donation jar to help the locals.
My main reason to leave a review is because I noticed my car was leaking oil. So, I called and spoke to Kevin, the owner, he sent someone over to tow my car for FREE. A free tow? I was happy. Lol. Then to come to find out the cap just came loose and it wasn’t a bigger problem. They are honest people here. They are taking care of it with no charge. It’s the little things that make your day better and they made my day. A potential large problem turned out to be nothing.

I had the oil changed on my car earlier this year right after I bought it. At the time, it had around 40k miles. I just had it changed again at Huggins Honda (I moved across town and they are close by), and they said the oil pan plug was stripped. I had to pay over $ 100 to have them re-​thread it so I could get the oil changed and get my car back. I called Christian Brothers in Roanoke the same day and asked Mike (manager) about it. He said to bring it in and he’d look at it. I came by the next morning (today) and he wouldn’t even look at it. Mike told me I couldn’t prove that they damaged it versus anyone else. I called the owner today as well and he said the same thing. He actually said I should have had my car towed from Huggins Honda to Christian Brothers before any repairs were done, and then and only then he MIGHT have been able to help, but now that someone else touched it, he can’t help me. He also said what I did was like buying a steak from a store and being dissatisfied, then going to a different store and spending way more on a steak, and going back to the original store asking them to pay for the better steak. What does steak have to do with this? I am outraged. POOR SERVICE. LACK OF CONCERN FOR CUSTOMER. UNPROFESSIONAL. POOR QUALITY WORK.

I have taken multiple cars to Christian brothers over the years for repairs. I have recently become aware of the outrageous rates that they charge and the unsrupulous methods that they can stoop to. Here are 3 recent examples of that: I brought in my 07 fj cruiser and they suggested having the rear shocks replaced because one of them was «leaking fluid». I turned down the service because they wanted $ 212 do get it done. I bought higher quality replacement shocks at Autozone for $ 130 and with the help of a friend replaced the rear shocks in an hour. Came to find out in the process that both rear shocks were just fine, no leaking, and probably had quite a bit of life left in them. On this same vehicle, I asked them to check into a clicking noise that I was hearing while driving in 4 wheel drive. They told me afterwards that it was only a normal noise to hear from going into and out of 4 wheel drive. Got a second opinion and found out that the noise I am hearing is NOT a normal noise to hear and should be investigated further. Finally, (and this is the one that I am most pissed off about) they charged me $ 49.95 in labor, $ 75 total to replace a cabin air filter on my wife’s 08 rav4. I later investigated how to do this myself. The part is quite a bit less than what they charged me and takes a mere 5 minutes to install. At $ 50 labor, they charged me $ 600/​hour to change the cabin air filter! That is totally outrageous! I called them back on it and the service manager simply told me that the job is listed as a 30 minute job by the manufacturer so that is what they go by regardless of the actual time it takes. I could not believe that is all he had to say to defend what was taking extreme advantage of unknowledgeble customers. I have taken my cars here in the past because I trusted them due to the higher standard they say they conduct themselves by, but obviously that is NOT the case. I will be taking all future business elsewhere. I told them that and they seemed to not care, so all the more reason to find another repair shop.