McDonald’s

Not one employee knows how to say «thank you» especially the ladies working the cash register inside. They just hand you your money. The drive thru is no better! Very unfriendly employees!!!

Seeing the other reviews, I am not the only one to have the experiences I’ve had here. I never thought I’d review a McDonald’s, or most fast food places, because some level of bad service and food is expected. However, I began working close to this location 3 weeks ago. 3 weeks! I’ve been to this location 5 times. Every time the order is accurately taken. 4 out of the 5 times, fulfillment of the order is incorrect. I order a Sausage McMuffin and a large unsweet tea. That’s it. One time, I got a coke. One time, I got a Dr. Pepper. One time I got a sweet tea. And one time I got an egg patty in between the mcmuffin, no sausage. Only once has my order been correct. That is 80% failure for two simple things. No special order. Straight off the menu, entered correctly into the register and filled incorrectly. That. Is. Ridiculous. I won’t ever return. There are too many other better options.

Worse McDonald’s location in existence! The customer service is terrible. I once ordered a double cheeseburger and large caramel frappé. The guy who repeated the order stated that I ordered a McDouble and a large chocolate chip frappé. Once I told him no that was not correct and repeated back my order he said that he was close enough. Once I pull up to the window the smart-​elic guy rudely states the total, hands me my change then walks off. The manager handed me my frappé then walked off. I’m sitting there waiting on my food when the manager comes up and asks the same employee what I was waiting on, the stupid kid then steps up to the window and hands me the bag that had been sitting there the whole time and gives a rude sorry then turns around and laughs with another employee. The food ended up being cold and the frappé tasted terrible. Emailed corporate and they responded a few days later, getting this problem resolved was a joke. I am a manager at a restaurant and had I had an employee who treated guests like I was treated they would be out of a job unless this McDonalds hired them after I’d fire them. So all in all I will never visit this location again. I’d much rather spend my money at the location off of FM 1709 and Rufe Snow Drive, North Tarrant and Rufe Snow Drive, or NE Loop 820 and Rufe Snow Drive.

Every morning, 1 Large coffee, 1 medium coffee. 5 creamers, always on the SIDE! 20+ year habit. I only get coffee. At this McDonalds — «Terry» working drive-​thru takes care of me EVERY morning! Great service! Fast service! Many thanks for starting my day off right …

Went through the Drive thru the other night, amazingly friend lady at the window. Customer Service at its best…

I rarely frequent fast food places but popped by there the other day for a McFlurry (my guilty secret). Then realized I did not have my wallet with me. After scrounging around in my car, I came up 50 cents short. The very patient and thoughtful young man Daniel at the drive up window didn’t bat an eyelid at my time consuming search and when I came up still 50 cents short, he put it in out of his own money. This young man is a credit to the store.

All I can say about this McDonald’s is the food is good. Customer service is non existent. Accuracy is non existent. Speed is non existent. Skip this licati9n it will save you time and aggregation!

This Mcdonalds is just the worst.
— Grumpy employees
— Food orders rarely correct
–Food orders in drive thru rarely warm
— They don’t even wrap the food correctly so it falls apart in the bag and looks like trash.
— My neighbor once when through the drive through and brought home a meal for his family. In one of the boxes for a bigmac was a big pile of tartar sauce instead. Yup, this place is crazy bad
I too complained and heard from the district manager. It changed nothing.
It’s the kind of trashy, poorly managed location with employees that don’t care that you wonder what kinds of disgusting shortcuts are being taken when it comes to sanitation.
I drive to the one in Southlake now instead.

I was rushed while giving my order and then they forgot half my order. I had to go in to get the rest, which took about 10 mins. I am all about being fast but not to the point where I am rushed and you forget my food…

Watery oatmeal
Children play area is an ice box. They didnt turn on the heater in children play area.

So I never thought an experience at a McDonalds would compel me to take to the pages of Unilocal.Well fellow Unilocalers, I was wrong. The following tirade stems from a multitude of negative experiences that has forced my hand to share with the masses.
My goodness this McDonalds is terrible… even by McDonald standards. You know, when you’re hungover there is nothing like a good McDonalds, and this is nothing like one. It’s almost as if they are making a concerted effort to get your order wrong. You want onions on that burger? Tough luck. You don’t want onions on that burger, again, tough luck. Extra sweet and sour sauce? Try getting none. I’m not positive I’ve ever had an order from here that was 100% correct. Ever. In five years. But at least one would think they could rely on the website to give accurate times for breakfast cut off. Nope. That was wrong as well.
To be fair, when I filed a complaint their district manager called me to personally apologize. This was a nice gesture; however, it has not stopped this place from continually lowering the bar in every aspect of service.
Please avoid this place. You deserve better… we all do.

Employee in the drive thru took my debit card number and cleaned out my bank account. Confronted manager about it and he showed me a video of me going through only when it switched to showing the cashier it wasn’t me in the drive thru never go here again!!! When I investigated this with the companies where they used my card. On place said that it was someone local because they used 10 different cards from Roanoke on one computer. This was the only place I used my debit card at.

It’s one of the Best McDonald that I’ve seen.
McCafe
Wifi
Big nice playroom
Friendly employees
Nice interior

Kids like it but they often mess up our adult order