Western Exterminator Company

Today was supposed to be my first appointment with them. I assumed because I’m right around the corner from the riverside location there would be no problem in having a technician come out to spray my apartment. Not only did no one ever show up, management called to apologize for the inconvenience and told me someone would be able to still come out that same evening and verified all my information and even double checked my apartment number. When the time rolled around I missed the technicians call saying that he didn’t have my unit number on his report and when I was able to return his call, he already left. Soooo much inconvenience for my first appointment. I will NOT be calling back to reschedule

I had there service every month for years. This year it was horrible. In the past when they came I didn’t see bugs but this year I was so I canceled and i still had to pay for the month even those there service didn’t work

Keep searching for another exterminator company… learn from my mistakes! Dealing with Western was a complete nightmare. If you have termites or dry rotted wood, this is not the business to deal with. Overpriced, and couldn’t complete the job in the promised 2 days… it took 4. Had to watch over the employees and give suggestions because they had no clue. At the end of the job, they wanted to leave a large hole in the stucco, they gave me suggestions on how to repair their mistakes. Had to finally call a Supv. Who came out with 2 other workers to finish the job. They also made promises they didn’t want to keep. The worst experience ever!!!

They have been to my apartment handling treatment for roaches 4 times and the roaches are still very present. There has been no change in method. I’ve now contacted code enforcement to document my issue since my apartment has continued to hire a service that is not working.

My wife and I purchased our first home and had noticed a few roaches around the home… No big deal I’ll just call a local exterminator. I called to schedule a date for the 1^st treatment which was $ 150+, the next available appointment wasn’t for another few days, so I scheduled it, I tried to call back again the next day to possibly change the date since they only set the 1^st appointments with a 730 am time, had to leave a message on their phone since you could never talk to anyone. I finally get a call back later that evening which was a voicemail asking for me to call them back if I wanted to change the appointment and that they were still going keep my scheduled appointment. I was unable to call them back due to my work schedule. On the scheduled date they were set to arrive nobody showed up or called at 730, I called at 800 asking what the deal was and the lady tried calling the tech but was unable to contact him leaving him a message and was told that as soon as she heard something that she would call me. Now it was 930 with no call, I called again… This time they contacted the tech and I was informed that it would be 45 min till he could arrive, I told her what has been going on and asked if they could knock the price down, she transferred me to a manager at the local branch, I told him the whole story; he told me that I called to reschedule but never called back so they didn’t know what to do and didn’t put me down on their schedule to come out that day… I asked him if he could knock down the price and he told me that it was my fault and if I wanted a better price to go online and print a coupon and give it to the tech, I told him to cancel my appointment I will go elsewhere for my pest control needs. Keep in mind that on your 1^st visit they require you to pull everything out of your cabinets and to leave for 2 hours after they spray, after making all the arrangements for them to come out and never telling them to cancel my appointment I get told to print a coupon? Come on people… You obviously don’t need new customers.

I love their service! The guy came out and got rid of the ants on the first treatment, 6 months later still no problems with ants inside. We have had ants inside every year since we moved here. Overall very satisfied with Western Exterminator Company!

I had there service and the guy who serviced my house was always in a hurry. He would spend about 3minutes and leave… bad quality of service.

DO NOT TRUST THIS COMPANY! We had Western come out a few months ago since we had heard «critters» of some sort in our attic. The tech came out and crawled up into one attic space, saying he saw feces but could not «date» the droppings. I showed him the other crawl space but he said he didn’t need to go up there, also saying some of the crawl space was to narrow. I should’ve known better but who am I to tell him what to do. He walked around the house and said there were no openings and that the feces was probably nothing to worry about. What a waste of $ 65. Fast forward about 5 months. We hear critters again and called a local company in Yucaipa. They went up ON the roof, into the crawl spaces (all of them, including the area that the Western tech said were inaccessible), and walked the perimeter. He found and had pics to show of the multiple openings, new feces, urine and nesting. We are now having THIS OTHER COMPANY rodent proof our house. This OTHER company also does FREE ESTIMATES. I should’ve called around. Wiser for the future! Western should better train or investigate what their techs are doing.