Terminix

I was a loyal terminex pest and termite control customer until today. I discontinued my pest service years ago due to them not keeping their scheduled appointments, setting appointments without me knowing about them only to pull up to my home with a service ticket claiming they had came and only treated the front of my house. I had kept my termite protection but again their customer service along with technicians that don’t have the common courtesy to call if they aren’t able to make a scheduled appointment are what made me cancel. They were once a great company but for the last 5 years its gone to shit! Never again. I even called corporate only to have one of their own associates tell me there was nothing they could do since they are catering more to the new customers since they are paying more money for service than us customers who have been with them for over 10 years, enjoy it newbies because once they hike their prices again you’ll be bottom on their list and fed a bunch of lies about how they value your business yet do nothing to fulfill their end of the contract.

The worst experience of my 51 years with any company. They have failed to show up four times in a row without a call or reason and the only reason I am still trying is because terminix bought my service contract, without my say in the matter, because they purchased TEAM TOO
termite.

Worst company ever trying to charge us for service that was never done refusing to take off charge this happened before called many times still refusing to take off charge

TERMINIX DESTROYED MY ROOF AND COULDN’T CARE LESS! NO STARS. I’ve been a Terminix customer for ten years. They fumigated my house in ’91 and though there was some damage, it was understandable when carrying a 350 pound tarp over somewhat fragile clay tiles. The damage was reasonable though and the service effective.
This time however, apparently to them the contract and subsequent waiver meant that they could exhibit gross negligence and break as much as they wanted as long as they got the tent on. Three roofers have told us that it will be cheaper to re-​roof the house as opposed to fixing the damage,
After three weeks of insistent calling I finally got a call back when I attempted to go over my regional manager’s head. I was told «oh, I thought, the other guy called you back». So every time he got a message saying I called over a three week period he assumed someone else was returning the call? Way to step up and take care of business, Andrew Fleming!
So be aware that if you are thinking about fumigating Terminix will take the damage waiver not only seriously, but they will do as much damage as they feel like. One of my roof estimates came with the comment «It looks like they had a party up there.» Another guy said it looked like they went out of their way to break as much as possible. All three companies who I received estimates from said there was no way that there should have been as much damage as there was.
Terminix obviously is not concerned about repeat business and if I have my way, new business either. I’d post the pictures of the damage that came with the estimates if I knew how on Unilocal.
If you care about work ethic and the people you have to leave your house in the care of, look elsewhere for your fumigation needs or be prepared to fork over $ 25,000 to $ 35,000 after they are finished with you.

If I could, I would give NO stars. I had the worst experience with this company. You will be better off using a different termite company (I wish I did). DO NOT USE THIS company. OWNER BEWARE !!!