Verizon Authorized Retailer – Wireless Zone

When I say they are SLEAZY, I apologize to all the sleazy people who are just sleazy. This place takes SLEAZY to a whole new level.
Verizon customers, you have been warned STAY AWAY FROM THESE SLIMEBALLS!!!
Fraudulent charges, they upgrade you to broken phones.
If you’ve been to this store, CHECK YOUR BILLS.
GO TO VERIZONS COMPANY STORE IN STAMFORD ON HIGH RIDGE ROAD.
STAY AWAY FROM RIVERSIDE, you’ve been warned by me and other reviewers.

I have reviewed this store some months ago but the problems in billing never end! I was charged for insurance for two devices after insisting I did not want this useless insurance. Even after another visit to the store and being assured this was taken care of it hadn’t been. Only by calling Verizon (#611) was this finally resolved.
Now for the credit promised for trading in an ipad: This $ 80 – 90 «credit» has not been credited. Why? Though Verizon lists it is pending the store has not delivered the device to Verizon! It should be delivered within a few days of having received it, not a few months as it has been. Verizon says to call and only speak to the manager reporting the ipad never was delivered to Verizon. We will see. I have complained to Verizon (#611) and the manager there seems disgusted.

I have been going to this retailer for years. I honestly don’t understand the negative reviews. Fabio, Chad, Nikki, non-​Chad and the rest of the staff are terrific! I am sure I have been to this store 20+ times. My daughter dropped her iphone in the pool: they filled out all the paperwork, gave her a loaner iphone and mailed out the damaged one for us. We had the new phone the next day. The following week my son’s iphone also got water damage. Full customer service from start to finish. On many occasions Nikki has helped us get better plans for our family to help save money. We have 4 smart phones and 3 iPads. I appreciate any saving we can get. All of our upgrades over the years have been from this retailer. Of course there has been a time or two that we have been given incorrect information but no one is perfect. Plus it’s always fixed immediately. If you haven’t been here, give them a chance.

I’d like to give them a 0. After getting a rate online from Verizon Wireless, I sent my son to the store to get the phone. The Chad got on the phone with me and proceeded to tell me that I was misinformed — in a sharp, condescending tone and that the phone I wanted would cost $ 300. He, also, told me that we could not transfer an upgrade to be on the Edge program. I told my son to leave… I would never buy from them.
Long story short, I called Verizon Wireless back, they worked it all out for me and the phone will cost me $ 144 on the Edge program which we were able to transfer from my line over to my sons.
Talk about poor customer service — I’m surprised Verizon associates with them because Verizon Customer Service rocks but this retailer is awful!

In the day and age where the technology is key, one would think Wireless One would keep that in mind especially since they’re in that field. I agree with the other reviewers that the service was not up to par and everyone was treated evenly, devoid of emotion.
As I sat there wasting about an hour and a half of my life waiting for Chris Severo, whom by the way never bothered to show up, never called, and never offered an apology, I watched the robotic tic of the staff with customers. Trust me, it wasn’t pretty. Do yourself a favor and skip this place, the prices are outrageous and the staff will up sell you every chance they get. Run, run far and fast.
Thanks Chris for doing me the favor. I did buy some nice wine from the store at the other end of the strip mall.

These guys are absolute crooks. They will say anything to get you to buy a phone, including lying to your face about the details of your plan and eligibility for discounts.

The service here is horrible and the guys try to sell you thinks you don’t want. I went in to have my phone reset after not working correctly. The salesperson Chris said he’d like to switch my service to Share Everything plan for my family. I was planning on doing it anyone over the phone, so I went ahead and let him make the change. Several days later I receive a confirmation email that shows the updated plan along with a modem he added on costing me an additional $ 20 a month. When I inquired about the addition on the bill I was told it was good to have and it was part of the package. Well I called Verizon and they said no such thing. They said I didn’t need this piece of equipment if I already paid for WiFi in my home. I made several attempt to contact the salesperson that switched my plan, via email and phone calls, and he never returned my call. I later find out that the modem I supposedly requested was sitting in the store waiting for me to be picked up. I was furious they went ahead and added this equipment on without me asking, then had the balls not to return my calls. I had to make a special trip back into the store to remove the modem charge off of my plan. Not only that, but when I was there the guy said since i had so many iPhones i could upgrade one of my iPhone 4’s to and iPhone 5 at no charge. Well according to my plan, that was NOT the case. These guys try to sell you things, or should I say add things to your bill, hoping you won’t notice. The same sales guys have been there for years and every time I’ve been in there it’s another issue. I think they are sketchy and are trying to rip customers off. How dare they add on a service intentionally and hope that I just wouldn’t notice, meanwhile I’d be paying $ 20 more a month when I already pay over $ 300 for 5 smart phones. When I went in to clear everything up the sales guy had an attitude and acted as if I did something wrong. Yes, it’s convenient, but I’ve had so much trouble with these guys and don’t trust them at all. Go to Stamford if you can.