Premier Laser Spa of Richmond

Highly disappointed in this company! STRIKE 1-​I live in Richmond, VA and half-​way into my treatments, my location closed down without notice and I was forced to travel 2 hours (with traffic) to the VA Beach location. When I called to complain about this not being the agreement that I signed on for, I was spoken to very rudely and hung up on by the VA Beach staff. I complained to the manager and she made things right for the time being… Treatments were going well with Ashley but then with my 7^th treatment, Erin, with an unannounced student, came into the picture. STRIKE 2-​How this Erin lady could teach someone else how to do laser treatments, I will never understand. Worst experience! I am a breast cancer survivor and had a double mastectomy. I have a very high tolerance for pain but this person’s technique was horrible and VERY painful. When I said something to her, she ignored my concerns and continued to rush through the treatment with the same technique until I had to stop her because it was so painful. I have been a healthcare provider for over 10 years and I understand and expect that when a situation like this arises, the techs (or whatever they call themselves) should figure out a way to change up their technique to make it as comfortable as possible for the client. Instead, she blamed it on a menstrual cycle that I don’t have (due to my breast cancer) and had every excuse in the book instead of listening to the client… me…that she needed to switch up the way she was doing it. STRIKE 3-​when I called to complain to the manager, Kimberly, because I was concerned that she had a student shadowing her and teaching someone else this horrible technique, Kimberly did not listen to my concerns either. She defended Erin (again, with the cycle I don’t have!) even though I was the one that went through this very painful experience that I didn’t have with Ashley or any of the Richmond team (I saw 2 different people in the Richmond location). This is not the kind of service I would expect to receive after spending over 4K for these treatments. DO NOT go to Premier Laser unless you want unprofessional, low quality service!