PetSmart

I have an English Bully who is super friendly and lovable. When I dropped my dog off at the grooming salon to get his nails grinded, I told them that his back right paw was sensitive (not sure why). After paying for his nails I walked back to the salon and watched through the window. The person cutting his nails started with the worst foot and was pulling it backwards to grind his nails. He was wiggling excessively because the way she was stretching his leg put him in a lot of pain. They called in someone else to hold the dog down. He wasn’t snappingThey couldn’t even complete the service. I had to stop them.
Mind you, my dog has been getting his nails grinded at Petsmart for the last 3 years and he has never been so distressed.
Terrible! I will not be returning to this location at all!

We just had our dog groomed at this Petsmart and they were super friendly. Lily, the groomer, did a wonderful job. Drop off and pick up were super quick. Cashiers are very friendly– no complaints.

I have gotten my dog groomed here 3 times and have had a great experience each time. They are efficient, do a great job and my dog has come back happy each time. Britney did my dog tonight and I dropped her off at 5 and she was done by 7:15. Prices are average but I like the fact that my dog doesn’t have to stay at the groomer all day; I don’t have to drop her off before work like at other places.

i hadn’t been in this petsmart in probably 5 years, and my recent two trips confirmed that i wasn’t missing anything. employees are pretty indifferent to your existence (haven’t been greeted either time, and only one time was i asked if i needed help. but, even then, i suspect it’s only because i came around the corner and the employee almost walked into me). the shelves have many, many gaping blank spots where a LOT of product is out of stock, and the whole place just gives off that vibe that Kmart did about two years before it closed. it’s kind of a sad petsmart. the area deserves better.

I’m very meh about this Petsmart. Yes, I can always find what I need here, it’s clean, orderly, etc. The staff just doesn’t give two hoots though. Maybe because I’m not bringing my pet into the store? Maybe because I’m just buying products instead of purchasing a service?
Just an example: I came here recently and bought some canned cat food and cat treats. I got home and realized the cat treats I bought were three months expired. I went back the next morning to get a new bag and mentioned the expired products (almost all the cat treats they were selling had expired once I started looking) to two different employees and was met with blank looks both times. No apologies, no sense of urgency to remove said expired products. Absolutely empty, uninterested looks.
I’d rather drive a little farther and go to Petco, or pay a little extra and buy food from the grocery store than deal with the zombies here.

This is a really good petsmart and the staff is generally very helpful and happy to be there. Kind bugs me when a random person from Blue buffalo comes by to help me but does not work for petsmart. They are always generous for AARF and help us out with anything we need.

THE BEST petsmart in RVA, hands down. The cashiers, especially Vegas, are always so friendly.
Their dog trainer Devan is amazing, she helped with my pit and even has one herself that will come along with her.
Also their petcare staff are truly caring, as they should be. Kelly always know the answers to all my questions and is completely honest and tells me if a purchase is a bad idea.
Will always go to this store!

This past week I went into PetSmart, beings that this is the closest pet store for my furry friends needs, to get some basic staples for my pets. All though the staff is not as friendly as other pet stores I have ventrued to, I was able to find my pets items with ease. They did not have a particular brand of food my pet likes, so i had to find an alternative need for them. Checking out was fairly quick and the store was clean overall.

Took my SERVICE DOG there to be groomed today and found out that I wasn’t TOLD it would be 3 – 4 hours before he’d be finished. I am on fixed income and wheelchair bound and depend on public transportation. When the dog came back, he WASN’T groomed to my satisfaction. While the store is neat and clean, and the staff are friendly, they lack the knowledge of what a SCHNAUZER TRIM is. My dog has come home with less coat than he did today from other groomers who know what a TRUE Schnauzer trim really IS. They didn’t get the drift that he is out in public continuously and as a SERVICE DOG he MUST be properly groomed and maintained. This was a waste of $ 51.00!!!

Went here for some food for my dog. Had to bring my dog with me which I don’t like to do because I have to keep up with her while I’m in the store! An employee saw I was struggling and offered to help me find what I needed. I knew where I was going but I obliged and let him load it into my cart since it was 20 lbs. what i didn’t know is that he had an ulterior motive in trying to sell me obiendence classes. It was really annoying. He asked me how old my dog was, she is 4, we think, and when I told him I was not interested, he did not back off. I tried to blow him off and look at some other food, but he still was at it, trying to sell me. Really annoying.
My other gripe is that there are no cart returns in the parking lot, making you need to leave your pet in the car to return the cart. My car has auto start so I could turn on the air for her, don’t worry!
Fix these things, and it will be better !

What I like about PetSmart is how they’ve introduced high end, ultra-​premium, holistic and organic pet foods into their stores whereas before, you’d have to either purchase them online or in specialty boutique shops at ridiculous prices. Ever since the big food recall of several years ago (due to bad protein sourcing in China) I think a lot of consumers are starting to educate themselves about the importance of quality pet nutrition instead of just dumping whatever the cheapest kibble they can find into their pet’s bowl.
The store is clean, the staff is friendly and generally helpful but is it just me or are the prices just REALLY high? The food seems to be priced competitively but just about everything else is substantially marked up? Word of advice, get yourself an Amazon Prime membership (or just make a purchase greater than $ 25 bucks if you don’t do Prime) and have the stuff shipped FREE to your door at a fraction of the price, often times in just a day or two.
With that said, this is my default, «go to» store if I’ve run out or I need something ASAP. Keep an eye out for Pet Perks discounts (sign up for the free loyalty card). They run money saving specials all the time!

It’s a corporate chain, but the store is very clean, has good selection, and the people are friendly. They don’t have the depth or the niche stuff (or animals) that the locally-​owned place does, but they have a warehouse of name brands, training classes and a BYOP policy. I like ‘em.

This is really a nice store… The shelves are nicely fronted and the isles very cleaned. I was totally impressed with this PetSmart.

It’s a Petsmart. They don’t have birds any more, which makes me sad for the birdies, but if they weren’t selling, it’s good that they’re not just wasting away there. Typical offerings, lizards, small mammals, lots of fish and fish/​cat/​dog/​bird/​mammal stuff. They have a cat adoption center and a groomer. Great variety of pet food offerings. The high end wet dog food goes on sale here frequently.
Like all Petsmarts you’re allowed to bring your pet in with you. I have occasionally seen pee on the floors but it seems to be cleaned up quickly and it never stinks in there. The return policy is good. I’ve found that some of the folks in the fish section are very knowledgeable about the fish and others aren’t so much.

Another typical Petsmart where you pay way too much for stuff you can get online for a quarter the price. The only thing worth coming here for is a dog crate IF its on sale. Otherwise I suggest online shopping for sure.