Midas

Got new breaks and rotors put on my car in June 2015 and when I drove it today, December 2015, it was making the same noise it was in June. Took it to my trusted auto shop back home and they told me I need new breaks and rotors. They said the ones that were put on were basically crap. Thanks for taking close to $ 600 from a college student who can only work part time. Won’t ever go back again.

Go across the street to Meineke !!
Midas has nice people but way overpriced. Wanted $ 400 for a muffler replacement. Seemed like a «made up» price (like other reviewers found). Found on web Walker muffler (brand Midas uses) for $ 50, part only.
Took car across street to Meineke for $ 200, complete same job Midas wanted $ 400.
And coffee was better (Keurig) at Meineke.

I’m a big fan of this Midas, I have always been treated kindly and honestly here. I like that they take you out into the garage while your car is up on the lift and actually point out the different things they’ve found and what they’re doing.
Up until recently I drove an older car that was starting to have alot of problems. I went in last summer and told them that I wasn’t sure it was worth fixing it up to pass inspection and could they just give me an idea of what it would cost. They spent two hours going over my car thoroughly and gave me a detailed list of what was wrong so I could think it over — and they didn’t charge me penny.
Because they’re a franchise their prices are going to be a little higher than an independently owned garage. Personally I would rather pay a little more and feel comfortable knowing they’re not going to try and rip me off.

Huge markup on parts and labor. They seem to make the numbers up as they go along. The most recent quote I received calculated the labor at around $ 378 per hour with a 152% markup on parts.
They do fine with oil changes.
Upon my last visit I waited over an hour to be seen despite the fact that I had an appointment. The entire visit took over 2 hours and that was for an oil change and inspection only. The lobby was filled with customers who had been waiting far too long.

I always go to Midas for my oil changes and I’ve never been disappointed. Their coupon online gives you a buy-​one-​get-​one-​free oil change, which is a great deal. They always finish working on my car within 30 minutes to an hour and while I wait, I can walk to Target and do some shopping. They have never tried to up-​sell me. On my last visit, they found something wrong with my wheel and said that since my car was under warranty, my dealer would fix it (and my dealer did!). They have great customer service and I trust them with my car.

Unsure as there were some issues with a mechanic there and I was practically pushed into putting a down payment on a repair and just did not have a good feeling. I requested a refund when I changed my mind on going after seeing repair was not really needed and they kept a small amount. I’ve since been going to a different garage.

I usually take my car and my husband’s car to Midas for inspections and oil changes. I have not had any of the customer service issues that some of the other reviewers have mentioned. I appreciate that they do the food drive program and their two for one oil change deal works well for us.
Also, if I have my dog with me, they are okay with him coming into the shop instead of me having to stay outside with him.

Well, Winkie S., fellow Richmond Unilocal reviewer, you told me so. Had I listened to you it would have saved a lot of heartache and hassle.
Got an inspection today with 2 fails, the first was a suspension issue and a $ 300 quote to fix. Not great news, but not a deal breaker, either; many reviewers here stated that Midas performs high quality work. The 2^nd fail, and the main issue, was a rear brake light. The exact light I had just replaced myself, three weeks ago. I’d even checked all lights and signals before going into the shop, as it’s no secret there are shops in Richmond that thrive on extorting their customers. Of course, when I dared to dispute the claim, Service Advisor Sarah Reid wasted no time getting defensive and argumentative. I made no personal attacks, swore, or lost my temper. Until today, I never knew the word «unethical» could send someone into a rage. I’ll keep that in mind.
At any rate, those who take such offense to having their integrity questioned, often do protest too much. To his credit, the young man who intervened handled the situation with grace and professionalism, his approach to my legitimate grievance was the polar opposite to Ms. Reid’s.
I did speak with the owner, Mark Smith. In short, he essentially projected the unprofessional behavior of his staff onto me during our brief phone conversation. In fact, he never once allowed me to finish one sentence without interrupting me. It’s no small wonder he’s passed down his poor manners to his staff. If he can afford to toss aside $ 300 for the sake of his ego, that’s his business. He sure didn’t come off as some champion of the community to me; more likely all his work to feed the hungry is to assuage his guilt for preying on and taking advantage of the working poor for the last fifteen years.
Midas @ 5301 W. Broad may perform quality auto work according to other reviews, but from my experience, they have miles to go yet on basic customer service.

I went there to get my car inspected and they told me i needed new windshield wipers even though i just replaced them and they were fine. I told them i just got new ones and that i could replace them myself. Then they were all like «soooo do you want us to fail you then?» Somehoe charged me 50 bucks for some «special» wipers my car needed. Thanks again jackals!

They have been honest, reliable, and provide ample service on my car and make quality recommendations even if they aren’t the ones doing the service. I have had an alighnment, oil change, and state inspection here and are likely to pass your inspection and give you great advice on your vehicle. Would definitely recommend.

Mark the owner does so much for the community it is hard not to go to him.

WOW! Third time I’ve been here and I was almost taken aback by how friendly they were. They took the time to explain everything to me and were very prompt with the service. They went above and beyond doing research to recommend alternate repair solutions. Very Cool. Will definitely go back.

Midas is a car repair shop that treats you like human being. They tell you what the problem is with your car without beating around the bush, and will even take you out to your car while it is on the lift to show you what the problem is. They are honest and upfront. They often run deals to get a free oil change with purchase of another, and they also do a food drive for the Virginia Food Bank during the holiday season to give back to the community.
Midas is franchised, so if you are at a different Midas and need warranteed work done, it can be a challenge. I had a brand new tire go flat on me less than a week from when I bought it, while on my way out of town the weekend before Christmas. I called them from Charlotte, NC (my destination), and after some dealings back and forth, I was able to take my car to a Firestone in Charlotte that they had a partnership with, who replaced two tires on my car, free of charge — not even charging me for labor.
You really can’t ask for any better service than that.

Great service!

After driving cross country, I needed an oil change and heard from a family friend that Midas was the place to go. Customer service was good and they are currently offering a two for one deal for all oil changes. Since I put synthetic in my car this saves me a significant amount next time I come in. Midas is located next door to Target, so that you have something to do while you wait. The only negative thing was that they forgot to call me when my car was complete and in turn I spent a little longer in Targer than I wanted. All in all an exceptional service.