BetterMed Urgent Care

Regrettably, my experience closely matches the one Caroleigh describes in her review. I visited this BetterMed location in April and received both excellent customer service and quality care from the physician assistant. On the basis of that office visit alone, I would submit a 5-​star review.
The trouble began last month, when I received a bill from BetterMed for nearly $ 400. After insurance adjustments, the total out-​of-​pocket charge came to $ 330. For context, my office visit consisted of two parts. First, the PA looked in my ears with an otoscope — the little bright light that is used in most routine check-​ups. Next, she identified some minor fluid buildup and recommended an over-​the-​counter decongestant. No tests or procedures were performed. The visit in its entirety lasted a few minutes.
After calling the billing office to discuss the charge, I was instructed to submit a dispute letter. To facilitate doing so, I requested an itemized statement. I have yet to receive any communications other than a second payment request for the original charges.
I’ve visited other urgent care facilities — most of them in the generally much more expensive Washington, DC market — and received far more extensive treatment for less than half the cost. Needless to say, this bill was startling after the pleasant experience I had during my office visit. I’m currently in the process of disputing the charge, and I’ll update my review if any pertinent information comes to light.
For now, transparency and fairness in pricing is far too crucial to be outweighed by other factors. One star.

I actually have to wonder if the other reviewers did their reviews before they received their bill from this place or if I am just crazy. Before receiving my bill, foolish me would’ve given this place five stars. However, after receiving my bill, I would give no stars if I could. I am only giving two stars because the care was quick and easy. I went to BetterMed on a Saturday morning and had just a five minute wait. I already knew what was wrong with me, my usual sinus infection when the weather changes. Nonetheless, the nurse made me do a flu test. Now I see why, it was a $ 400 test so I’m sure «it’s routine.» Of course, it was negative. A nurse practitioner came in and basically said, «Yep, sinus infection.» She gave me my prescriptions and I was on my merry way. A month and a half later and the bill comes, it is almost $ 200 and the overall visit was almost $ 800. I had a cheaper visit to the St. Mary’s emergency room last Fall, and I saw an ACTUAL doctor. The prices they charge here for simple office visits are absolutely ridiculous and are sky high compared to the $ 30 visits to Patient First. Granted Patient First can seem outdated and I’ve had my fair share of trouble with them but there should not be this much discrepancy in urgent care prices in the Richmond area. When I get sick again, I will either go to another urgent care or go the ER because either will be cheaper and at least I will get to see an actual doctor. Adiós BetterMed, you will never overcharge me again.

Today I went to Bettermed because I was in excruciating pain from a Urinary Tract Infection. I was able to reserve a spot online beforehand and was asked to check in on an iPad when I came in. Within minutes I was checked in with the receptionist (being a new patient I figured this might take a while but it didn’t) and put in a room. I was seen by a friendly nurse who took my vitals, and within the next minute Dr. Barbara Baynard was in the room, diagnosing and writing me a prescription. Their facility is immaculately clean and the staff is very professional. I was out in 20 minutes with a prescription that has made me pain-​free. Will definitely return if I need care again.

I was in and out of the office in less than half an hour. Front office intake person was very kind and thorough. PA was great as well. Free tea and coffee was icing on the cake.

Went here on the way to another appt after injuring ny shoulder. Was worries about getting in and out on time but once registered, I was in and out in about 20 mins. The PAC Rob was in and he did a thorough exam and made several good therapy recommendations. I was also given info with who to follow up with if my arm didn’t improve. Would def go here again!

Service here is excellent. Very quick and efficient, exactly what you would want out of a doctors office when you’re sick and just want to get to feeling better. The young lady at the front was efficient and personable, and service from the nurse/​doctor was almost immediate upon entering the waiting room. The copay was a little steep but I doubt that is under anyone’s control here. Will definitely be returning in the future, keep up the good work!

I couldn’t get an appointment with my doctor for at least a week and had an issue I thought deserved more immediate attention. I didn’t make an appointment, but was able to be seen within 2 minutes from walking in the door. With my insurance, it was a $ 40 co-​pay (they charge as a specialist). Physician assistants were thorough, friendly and very helpful. Very clean and modern facility. I definitely recommend this place and would even consider going here instead of my regular doctor.

Went to this facility on a Thursday afternoon with my 17 year old daughter and had EXCELLENT service! Was able to make an appointment on-​line. The intake system was speedy. The medical care was efficient, thorough and very kind. Wish BetterMed was our primary source of medical care, but we live in NYC. The medical care at this facility outperforms our swanky Manhattan, Tribeca Pediatric care!!!

I have been here twice in two days for an ongoing migraine (first one) in an effort to avoid the ER. I’m so glad I did. There was absolutely no wait (7PM and 12:30PM visit times), and I checked in and was seen within 5 minutes by the nurses and then the PA Rob on day 1 and Dr. Rausch on day 2. I was very happy with the treatment I received both professionally and medically and will definitely go back in the future. I normally don’t have reasons to see a doc so when I do it’s nice to have a great experience. Currently feeling 100% better than yesterday!