Cellular Sales, Verizon Wireless Authorized Retailer

Worst customer service ever! The people who work here don’t even acknowledge your presence when you walk in. If they are busy helping other customers, they could have at least say, we’ll be right with you! I just walked in to pay a bill, in cash. The only reason why I come to this location is because it’s close to my house. I prefer to use cash, I don’t use credit cards and only use my debit card when needed. Cash is my prefer method of payment. I will be contacting management in the morning! I have been a loyal Verizon customer for years and would expect a little common courtesy and better customer service for the amount of money we spend with this company.

I’m a longtime Verizon customer and am reasonably tech-​savvy. Came in several months ago with a software issue on my iPhone. I had just updated to the new iOS the night before and there had been some issues… eventually the new iOS was installed but I discovered later that my cell service was not reactivating like it should have.
Went in to the store at the corner of Parham and Patterson to see if they could do anything to get my cell service reactivated. The guy I spoke to looked at my phone, said it was in bad shape (it wasn’t really) and there was nothing that could be done to fix it, I just needed a new phone. I told him I couldn’t believe it was a hardware issue because the thing had been working fine, no issues whatsoever, up until the update. He said I just had to buy a new phone. I was skeptical and decided to try again to fix it myself.
I went home and retried the iOS update and it worked just fine, cell service was established and I didn’t have to buy a new phone like the guy said. The phone is still working well today.
Maybe he was having a bad day. Maybe he was just lazy. Maybe he didn’t think about retrying the update. Maybe he was just looking for the commission. But I came away thinking there’s probably a lot of people out there that just go ahead and buy the new phone because the expert at Verizon told them that was what they had to do, and in this case anyway, the expert was wrong. That by itself would be OK — we all make mistakes — but he diagnosed my problem so confidently and curtly, it left a bad taste in my mouth.