Broadway Wireless

I absolutely had the worst experience here, and for that I doubt I ever come back. I came to get my screen replaced only everything else with the phone was fine, when I came to pick my phone up I was unable to get into my phone at all. The white guy or should I say «glorified cashier» because he knew absolutely nothing about phones wants to debate and argue with me about my phone saying I wasn’t talking on it when I dropped it off,(why would I replace the screen if I couldn’t use the phone?) although I called from the phone to get the address to the business. He conveniently forgot that tho. Needless to say I stayed in there for over a hour debating with him and ultimately had to take my phone to the provider and have the entire phone replaced wasted my money and time. First and last time visiting because of the combative cashier…

I had a terrible screen crack on my iPhone 5c, and was headed out of town in a few short hours. After some calling around I was referred to Broadway Wireless, and I needed the repair done fast. The staff was friendly, they did a great job with my repair and I got on my way in about 30 minutes with a working phone, and a clear new screen without making a huge dent in my wallet. Thanks guys! So much better than having to make an appointment and drive out to Short Pump. I’ll be back.

PLEASE READ THIS BEFORE YOU DECIDE TO DO A REPAIR HERE.
I have actually had a good previous experience with them. Second time, not so much (hence why I am writing).
The first time, I had my screen replaced. Everything was done nicely and within 30 minutes. The price was more expensive than other places I had looked at, but I needed the screen replaced ASAP and they were the only place left that was open so the extra few dollars didn’t bother me so much.
THE SECOND TIME, I came in because the top portion of my screen was loose (it was separating from the body of the phone. Also, I though it was quite possible because of that, it was also why my phone was being unresponsive at times). When I came in, I discussed this concern of mine. The guy that helped me said (along the lines of), «Oh I got it, let me see what I can do,» asked for my phone and left. I thought maybe he was just seeing if he can even fix it or find out the problem with my phone… he came back after about 15 to 20 minutes and asked, «What’s your passcode?»…which I thought was extremely unprofessional, but I told him. Basically, he asked so he could just check to see if the touchscreen work. He then told me the total ($ 20) and told us to come back.
When I first looked at my phone when he was asking for the passcode, I saw a crack going down my phone screen. I think I was so upset that I froze up and didn’t know what to say, or didn’t think the business would do anything about it (after observing how fast the guy was trying to get me out of there). I walked out of the store with my cracked phone screen and then told my friend, «He just cracked my phone screen… I look at my screen every day, I would know if I cracked it.» She urged me to go immediately back in there, get my money back, and to get my phone screen replaced.
When I got back in, I told the guy nicely, «This crack was not here before that.»
He then proceeded to say, «Oh no… I think it was…» He quickly examined it and repeated again, «No, it was there before.»
I was so upset I just left because I knew he was just trying to save his own ass and that nothing was going to happen. My friend became visibly angry too as she said it was so obvious he was lying and was aware that he was the one that cracked the screen (hence why he wanted to hurry up the transaction).
I thought…‘okay you know what, I can live with the cracked screen if my phone is responsive.‘
But the problem with my phone still existed…
Here are some things that are notably unprofessional:
1) He decided to do work on my phone before even confirming it with me (just took my phone and went to the back… did not discuss the price of the repair, did not discuss what he needed to do, etc.)
2) Cracked my phone screen and then said that «it was there before.» I would know if I cracked my own phone screen.
3) Didn’t get my money back. Didn’t get my phone screen that the employee crack fixed. AND the problem I originally came in for wasn’t acknowledged and fixed at all. If I said the touchscreen is unresponsive sometimes, you should be playing with it for awhile rather than just 5 seconds to decide if it’s ‘okay’ again. If you couldn’t figure it out, that should have been communicated so I could take my business somewhere else.
I understand that you often get people lying about that stuff. And there’s a possibility that he might not have noticed he cracked the phone screen, but from observing his behavior when I confronted him about my phone, I highly doubt he was unaware that he cracked my phone screen. It’s the most obvious thing when you turn on my phone.
And if I had known that was going to happen before he even worked on my phone (remember, he never even confirmed anything regarding my phone… I had no idea he was working on my phone when he just took it and left in the back. I thought he was just checking to see if there was anything he could do and going to come back to me and discuss it), he should have written down any notable «cracks» on my phone so in the event later on, he can’t lie about it and I can hold him accountable.
I am honestly highly disappointed with the customer service. I didn’t even want to argue with the guy because I already knew he was going to deny it until the end even if I tried (and which he did). I should have asked to talk to the manager but I was pretty upset about my phone and was a bit flustered. Basically, the lack of professional service I received from that one employee made me not trust the business at all.
Will never be coming back here and wanted to write this lengthy review to warn others who want to get their phones or laptops repaired here. Now I have to waste more money to get this thing fixed. What’s even worse is now I have to pay additional for a new screen or a crack that I was not even responsible for.

These guys are awesome. Fast, correct, friendly and good price! My phone was fixed within 30 minutes. Would recommend to anyone, especially the ones who are tight at work and don’t have time to fix their phone. Will definitely go back when the need arises.

This place is great. Enough said!

My partner really wanted a Mac but before we spent a grand on a new one I wanted to find an inexpensive one he could try out since he never used one prior.
We saw their ad on Craigslist and went in knowing what we wanted. The sales person was upfront about not knowing anything about it since the Mac tech wasn’t there. He did spend almost an hour with us for a $ 90 used Mac.
Great customer service! Will return in the future.

Can’t speak to other things but I can speak on their cell phone repair services. I cracked my LG L9 over the weekend and brought my phone in around 3 – 3:30. The turn around was very quick. I got it back at 6:30 and I’m very satisfied. Looks and works like new.
The biggest plus is that they do screen repair on phones other than the iPhone and Galaxy. I’d recommend calling first as well. They can give you a quote and turn around time if you ask.

I’ve had some issues with this place. I bought a car charger from them, and it didn’t work in my car. I’ve never had any car charger not work at least the first time I plugged it in. They told me that it was probably my car and that they don’t do returns. So I was out $ 10. Wonderful.
I decided that I’d give them another try, because they were local and seemed to know their stuff. I sold them my old laptop in hopes to exchange it for repairs to a tablet. They told me that they could only offer me $ 35 for the laptop. I had absolutely no use for it and I never planned on doing anything with it, and I did want the tablet fixed asap, so I bit my tongue and accepted the offer. I didn’t realize until I had left that the guy handed me a receipt for a $ 30 credit. Yeah, they shorted me $ 5. It gets worse.
They never bothered to call me to tell me that the part was in for my tablet. I had to call them nearly two weeks later to find out it was in. When I went to give them the tablet for repair, I saw my old laptop in the front case with a price tag of $ 219 on it. So they not only shorted me $ 5, but are looking for an 86% profit from it (*)? Especially when the repairs were gonna cost me $ 110?
The tablet was fixed quickly and so far I haven’t seen any issues with it. Only issue I had was that I gave it to them with dead battery, and they gave it back to me with a dead battery– so my confidence that they tested it out is very low.
I’m giving them two stars instead of one because they do have good customer service, seem very busy which would explain the lack of communication– something I can forgive, and the owner and staff are very knowledgeable and explain things very well. The storefront is absolutely tiny, but they have a good selection of products to choose from.
Prices are a bit higher than I feel like they should be for used equipment and repair services, but they’re reasonable enough to live with given that they are so close to me. You should definitely shop around before committing to anything.
(*)To the owners of BWW: Come on, yall. I’ve been in sales before. I know how it works. You couldn’t live with a .77 margin by giving me $ 50 credit for the laptop? If you made repairs to it, and maybe added some memory or something, that’s cool, but you should tell me that’s what you may have to do in order to sell it. Perhaps label the laptop as having new memory or battery or something– not that I think yall did that. It may not work well for other customers, but even telling me «So the resale value of this will likely be around $_​_​_​. Store policy allows an offer of 25% of the sale price which is $_​_​.» would probably earn my respect and trust a lot faster. Just something to think about for the future. Good luck to you.

I didn’t even know what «rooting» a phone was until I stopped by here. They have excellent customer service and very reasonable prices for what they do. I had my iPhone updated and a friend of mine had her Android software updated. I think they also offer new and used phones, wireless service, and tablets like the Nook and Kindle. I highly suggest dropping by and asking what they can do for you, I was very glad I did!