Thrifty

I had read a few negative reviews of thrifty parking at Boston Logan airport, so I was a bit apprehensive to use that parking lot.
However, I went ahead and used it during a four day trip out of the country and was very happy about the process from start to finish. I had made a reservation, and they were ready for me as soon as I arrived, so I was in and out of the parking lot in maybe less than five minutes. The shuttle to the airport was quick and the driver pleasant and helpful.
On my return, after midnight, it was equally quick. The shuttle was already there at arrivals, and the driver, A different one, was also very nice. I gave him my ticket stub, and my car was warmed up and ready to go as soon as I arrived at The parking lot, with my credit card already having been run for the charge, which I thought was pretty reasonable.
There’s no question I will use this again at some point.

We had a miserable experience at Thrifty last week. After a long day of traveling, our vehicle was not available at the specified pick up time. Although our claim check had our pick up time on it, there was still no vehicle. Our car was sent to an unmanned satellite lot because someone made a «mistake». When I told the agent that I texted Thrifty upon arrival at the airport, he said the texting was «broken». When I insisted he track the location of my car, he told me to get out of his face. It took one hour from the time I arrived at Logan until we collected our vehicle. There was no apology.
Park elsewhere. There are too many other lots from which to choose that must care more about their repeat customers than Thrifty.

Too bad zero stars isn’t an option.
I waited for the bus for 20 minutes after calling.
My car was damaged and the radio was cranked up on a station I don’t listen to. The mirrors were adjusted. Sounds like a joyride, right?
Called to ask about their policy on radio usage and was transferred 5 times. Finally spoke to the manager and he was rude.
So, ten reviews with one star? I smell a trend.
Finds another place to park.

DO NOT PARK HERE!!!
I should have looked at Unilocal before I parked here. On other sites, they have a 4+ star rating… I don’t see how. Our experience is similar to others here. Our wait was not too long for the shuttle…15 minutes to arrive and 15 minutes back to the lot.
However, our real issue came after we got our car and left. We noticed the seat had been adjusted… not unexpected, right? But all the mirrors were adjusted. Then we noticed the radio had been tuned to another station and the volume turned up loud, as well as the air conditioning settings had been changed. Finally we noticed that about 20 miles had been put on the car AFTER we dropped it off.
Also, shame on us for leaving anything in our car, but the change jar we keep in the car had been emptied of all nickels, dimes, and quarters, leaving only the pennies behind. I guess they thought we wouldn’t notice if some money was left in the car.
So, if you don’t mind your all the settings in your car being adjusted, allowing the employees to take your car for a joy ride (or maybe even drop off other customers) and having items stolen from your car, this is the place to park!
By the way, I left a message for the operations manager to call me about my experience, but he has not had the opportunity to return my call in two days. I also left a review on their corporate site and have not heard any response. I would not park here again even if they paid me, which they should do since they obviously use the car!

If I could give this place negative reviews, I would!
I was traveling with my girlfriend to Chicago for a few days, and we parked her car with them.
We arrived, put our luggage in the car and left. When we arrived home, we noticed a dent with scratches on the front right fender.
See:
Note that the entire car is covered in thick dust, but the scratch has no dust on it; i.e., it is «fresh».
When we called to complain, we were told that since we have left the lot, they are not responsible. I would guess that this occurs pretty often, because his pitch sounded well-​practiced.
The guy who answered the phone wouldn’t even give us his name, and told us «that if we want to push the matter» to call his supervisor (Stan Jasper).
Some side notes:
— She had some quarters in her front left compartment; those were gone when we picked it up. Little did we know, they already tipped themselves.
— There is a ton of stuff in the trunk all of which was shuffled around, which points to a joyride.
In summary, I urge you to AVOID this place.

I try with this location because I use thrifty parking in providence all the time and they are great. In march I used them and had to wait one hour and 15 minutes to be picked up! We tried one more time, got to their location at 4 am on April 18 (spring break for New England schools) there were 40 – 50 people in line and no, bus to be seen. We were told the bus might be another 30 minutes and there was only one! We had to call a cab so we could make our flight! On return, we stood outside and waited for 30 minutes, saw the thrifty bus and driver saw us but wouldn’t stop for us! Had an empty bus! We waited another 20 minutes then ended up getting a cab again, the manager told us he had nothing to do with the bus! never again! Worst parking service ever!,

DO not park here! An employee stole out of my husband’s car. They are not worth the cheap price they charge.

I had a poor experience at Thrifty so I contacted them and requested a return call. I gave them 4 days to call me back and they did not bother. There are many occasions when I see bad reviews on Unilocal due to a bad experience with one employee or one bad meal or one bad whatever. To me, this is not fair to the business. Notify the business and give them an opportunity to correct it — LIKE I DID WITH THRIFTY. If the management or ownership of Thrifty do not care then they deserve a poor review.
If you like to be belittled and talked down to and be treated with distain then Thrifty Car Rental is the place to go. All of those things happened to me.
To the management and ownership of Thrifty — hire the RIGHT people, train them to treat YOUR customers as guests, and if they don’t then find them something else to do within your organization or say goodbye to them. Like you said goodbye to my business — I will NEVER use your service again. If it was free I wouldn’t park there again. One last bit of advice — if your customer wants you to call them to notify you of a poor experience they had — CALL THEM — or get another bad review.

I hadn’t tried Thrifty parking since the car rentals moved into the new Logan rental center. The workers are less than friendly, the buses are ratty and strewn with trash, and I had to wait 15 minutes for a bus — twice the promised 8 minutes. This is the last time I will park here.

Not a well run organization. Not as many shuttle buses as other Logan parking businesses.
We tried this company because it was February in Boston, we already had 36″ of snow and more was on its way when we would away. We made a reservation online for indoor parking, but when we arrived they told us they had no indoor parking left (you would think their website should have caught this). They gave us the lower outside parking price. Our car was parked outside while we were gone.
It really fell apart when we returned from our vacation. We got to the baggage claim and phoned the office telling them we had arrived. We got our luggage and walked down to Terminal C 110, the place the shuttle driver had let us off when we were being dropped off. We waited over 40 minutes for the shuttle. We saw over a dozen Preflight shuttles and other company shuttles go by (guest what company we are using next time). Finally, we see the Thrifty shuttle and it doesn’t stop. Again we called the office who told us if we are not waiting outside the driver will not stop. Its 8 degrees outside, with snow banks over 3 feet high. Everyone else for the Logan Express buses and other shuttle companies are waiting inside in front of floor to ceiling windows.
When the 2^nd Thrifty shuttle finally arrives, the driver was a grumpy old man. He pulled over in front of a 3 foot high snow bank (not the cleared area). We had to pass our suitcases over the snow bank. He yelled at us for putting the suitcases in the aisle but ended up leaving them there (he says over the two way radio he is almost out of gas, under a quarter of a tank). When we finally did get to the parking lot, he didn’t pull into their lot, instead he parks the shuttle bus on the highway in front of the exit and we had to walk into the lot (I have always been dropped where my car is parked). The shuttle bus is now blocking any cars from being able to leave. He has us get off and I reach for my suitcase, but he tells me «I will help you», I don’t know if he’s talking about helping me get off the bus or he will hand me our luggage. When everyone is off bus, it’s freezing outside. I go back in to get my suitcase he repeats: «I will help you», I grab my 2 suitcases and get off the bus. My kids had grabbed their suitcases on the way out. My husband is outside the bus and I told him I couldn’t go back on the bus, guy is pissed off at me. My husband asked for his suitcases, there are several on the still suitcases still on the bus. He only gets one of his suitcases.
The good news is our car is cleaned off and parked in front of their building. We loaded our suitcases in trunk. We got in the car and the bus is still parked on the highway in front of the exit blocking us and everyone else from leaving while he smokes a cigarette.

We’ve used several airport parking services to get into Logan, and this is the worst be far. We tried it because they advertised covered parking, and we knew there was snow coming, turns out they have very little in the way of covered parking and our car was parked outdoors anyways.
The shuttle service to the airport was slow but that was nothing compared to when we got back. On our return trip we spent half an hour waiting for a shuttle, what’s more is that we were told we had to wait outside in the middle of Febuary when it was 8 degrees out. During this time we saw no less than 16 ‘pre flight’ shuttle buses go by, as well as shuttles for most other airport parking services in the area. When the shuttle finally arrived, the driver was rude and did not help us with our bags. When we finally did get our car back the same shuttle driver who dropped us off left the bus parked in front of the exit blocking the way while he smoked a cigarette.
There are better airport parking services available at lower costs in the area, do not use Thrifty.