Hertz Car Sales Boston

Hertz Car Sales East Boston gave me quite literally the worst experience I have ever had with a company. They’re beyond incompetent — they’re downright criminal in the way they’ve put holds on my debit card without informing me of their reasons. They have literally messed up every step of the car-​buying process.
1 — They had the color of the car wrong. They said it was silver, it was dark blue.
2 — When I rented it, they told me a hold would be put on my debit card and it would be removed when I decided to buy it or return it. The $ 1000 hold stayed on my card for two months.
3 — When I complained to corporate, they blamed this location. When I talked to this location, they claimed it was corporate’s fault. This happened whenever I had an issue.
4 — When I first called, someone at corporate told me the hold on my card would be removed in 3 business days. Two weeks later, I called to ask why the hold was still there, and Chet told me they couldn’t remove the hold on my card car until I paid for the car. But I had already submitted all of the paperwork 2 weeks before this. They never called me to follow-​up about the payment. Even after payment was received, they didn’t remove the hold, saying I would need to pick up my plates for it to be removed. (Chet also repeatedly asked for the name of the customer service representative who told me the hold would be removed — this seemed pretty unprofessional — sort that stuff out internally.)
5 — Even a week after payment was sent from my bank, they claimed to have not received it. It took multiple calls to get this resolved. They received a $ 17,000 check frim my bank and didn’t even try to find out why it was sent.
6 — At this point, Chet at Hertz corporate informed me that the optional insurance I purchased for the rent2buy period would be billed for every day since I picked up the car to when I receive my plates. This would be for 2 months, a total of more than $ 3000. At the Boston location, I was informed that the insurance would only be charged for the duration of the 3 day rent2buy. Chat in corporate told me he would look into getting «some» of the charges waived, but told me he wouldn’t even try to get it totally waived. Still waiting to hear from him…
7 — Even now, a week after I received my plates and they told me the hold would be removed from my card, there’s a $ 300 hold on my account. I have no idea why this happened.
8 — They promised they would send me the service history of my vehicle over a month ago. I prompted them about this last week, too. Still haven’t received anything.
I will never, EVER, give a dollar to Hertz again. The car is solid (a few scratches, but that’s okay), but it is ABSOLUTELY NOT worth this hassle. I’ve probably spent at least 20 hours on the phone with Hertz in the last 2 months (who ever heard of buying a car taking 2 months?! I know people who have bought HOUSES in less time!)

Purchased a car here last year — great transaction, process was simple, no high pressure and a nice car at a VERY fair price… Can’t say enough good things about these guys — John DeMarco (Mgr) and John Cain (Sales) were outstanding to deal with!

Buying a car from a rental company was not high on our list but we are pleased to say that our experience was pleasant and we are very satisfied with the newish Mazda 5 we purchased. Positives include the responsiveness of the sales people by replacing the front tires upon request, the ease of the negotiation process, and the willingness to bring the car to our own mechanic to check out. We also traded in our older car and feel like we got a reasonable price with minimal haggling. And of course we loved the pricing which was below kelly blue book. Only downside is that the location is a bit tough to get to and the test drive on a weeknight was tricky given the traffic and lack of access to a nearby freeway. All in all we were pleasantly surprised with our experience and are thus far very pleased with our vehicle.