Valley Eye & Laser Center

I’ve been coming here for years and I have had nothing but fantastic care, I’m really not sure what these other reviews are talking about.

Rude rude rude!!! Currently looking for another doctor. I have a chronic disease – I know this not because the doctor told me, but because I saw it on a form as the reason for the treatment. EVERYTHING I have learned about my condition has come from the Internet, as no one there will answer my questions.
There are also billing issues that I’m afraid are going to drag on and on…

First of all, they are «not affiliated with Valley» even though they are in the hospital, so they wouldn’t take my valley preferred blue cross insurance.
Since I was partially blind in one eye and very worried on the day I went in, I paid cash for my appointment anyway.
After waiting for over 1.5 hours to see a doctor, I was still anxious about what was wrong with my eye. He said there was nothing physically wrong with my eye and that maybe my anxiety disorder was causing me to have vision problems and that I should go home and calm down.
I’ve never been treated that badly by a doctor in my life.
Long story short, I had Optic Neuritis and ended up being diagnosed with MS a week later by a competent doctor.
Thanks for making me feel crazy, doc! I wouldn’t recommend them to my worst enemy!

After been treated by all three Doctors for different issues I strongly suggest choosing the Doctor with only one” O «in his last name…
The Doctor who did my cataract surgery made a major goof because he was in such a hurry and later he refered it as just a «bump in he road»
Thank the Lord that Dr. Jones was able to fix it.
Charles Tony Starkovich
Seattle, Wa.

Apparently my wife saw M. Monson two years ago. He gave her a book to read. Having an eye problem, her regular doctor told her she needed to see a specialist. This guy. The appointment was made. Wife sat waiting until Monson came out and told her he would not see her until she returned the book. MD must stand for moronic dimwit. If the forgotten book was such a problem a call would have been nice. Not waiting until my wife took a day off to see this jerk.
Will never go back or recommend this place to anyone.

Terrible, and watch out if you have a billing dispute! In March we took our son in for an eye exam, and we were under the impression that the exam was covered by our insurance. We later received a bill for the exam, and were informed that our insurance did not cover the exam. The national average for an eye exam is about $ 65, and we got a bill for $ 170! When I tried to call and discuss the bill asking them to reduce it, I was hung up on and shoved into voice mail over and over again. So I decided to go to the office to discuss the bill in person, hoping we could reach a fair and equitable resolution. They continued to be very rude, and the eye doctor began to get very angry, she raised her voice on multiple occasions, and even stuck her pen in my face telling me to «Be quiet!» I was only asking for the bill to be reduced to a fair amount, but after I was getting no where I decided to leave, and as I was leaving the eye doctor yelled out in anger, «You will not get it reduced!» This kind of behavior for a medical office is very unprofessional and beneath the conduct of a health provider.

Great staff at Valley Eye & Laser. Solid professional service with a smile. Appreciated them seeing me (no pun intended) on short notice, and promptly diagnosed my issues.
I suggest not wearing your contacts to bed, bad idea… :)
Kudos to Dr. Monson and the expertise.
Solid 5 stars!!!

Dr Jones and the staff were speedy and friendly. The office is nice and in a great location for me. (It is located in the Valley Medical Center Complex) He fixed me up right. There is a pharmacy on the campus (maybe 2) which is very convenient.