My father is a patient of Dr. Krell. He said the doctor is very nice and this review is not towards the Dr. But for her staff and the way they handle appointments and records. They screwed up with insurance filing wrong info, or not filing at all, hard to get a hold of anyone, and when you do they are not very helpful. Because of their negligence my father was sent to collections because the office staff kept telling him they will take care of it. They really need to clean up their act. Advice. Stay away and if you must visit this office avoid signing anything rules you have an attorney preset.