Wells Fargo Bank

Great customer service. Never met a banker there I didn’t like (only downfall is they keep getting promoted or leaving and it makes me sad)

Great service! Very knowledgable, fast, friendly and exactly what you would want in a banker and customer service. We worked with Cameron at this location here for our home loan. He was so professional! He knew his stuff, which made us really comfortable because it’s our first home at a price point that makes me nervous as it is.
Had horrible service at B of A downtown, they put you on the phone with a loan person!!? So impersonal.
This will definitely be our go-​to bank in Reno! Thanks Cameron and Wells Fargo on CA/​Arlington!

Jonathen «sorry if i massacred your name» was wonderful. I really dont trust banks in general… i was told by a different teller that as long as i was a student i wouldnt be charged for my account. However about 4 days after my birthday i was mailed a letter saying otherwise. Specifically it said i had to keep a minimum of 300 $ in my savings and they would charge me 5 $ a month. Im not cheap i just dont like being told one thing and then told another. I went in to close my accounts and move to Bank of America. Luckily for Wells Fargo, Jonathen was my teller today. I told him my concerns and he came out and actually talked to me face to face one college student to another. I really felt like my business with them was appreciated. Anyways, he told me his personal experience with BofA and assured me that wells fargo was my best option since i was also applying for a credit card. He sat me down with a beautiful banker and im so so sorry i dont remember her name. She helped me open knew accounts out from under my mothers, applied me for a credit card and gave me some info on student loans. She was very kind and didnt pressure me in anyway and i was very comfortable just chatting with her. I have always had wonderful teller and banker service here at this branch. I walked away feeling satisfied and much more informed on my new adult life. Thankyou to the both of your beautiful souls. Hope you read this
–Rachael

Banks are business’s like it or not they are for profit. I dont love wells fargo but remain with them because of the people, and convenience. I hate when people gripe about loans they took out and our now mad that they should pay such loans? Do you go to a restauraunt and expect the meal to be discounted if you felt it wasn’t worth the sticker price? The bank is extremely customer friendly and I believe this is because of their expectation to sell you stuff.

I despise banks in general. Money hungry evil spawns. Swore I would never have an account again. But my husband drug me in here one day and I tell you, I love the staff. They are the only reason I keep this account.
Olga, you are a sparkling Star
Gage you are always helpful
Thank you. Some one give them a raise! :D

I am going to close this account and go elsewhere. Here’s why.
I’ve had my accounts here (3 of them), for more than 10 years. One of these accounts is with my husband, the other two are my own.
Recently, a smallish check (in comparison to my balance) was made out to my husband, who countersigned it to me because the check is for money owed to me. When I attempted to deposit this check in my account, the representative told me that according to Wells Fargo policy, my husband must be present because they had no proof he had actually signed the check.
I raised HELL!!! A «Customer Service Rep», whatever the hell that is, came over and told me there was nothing they could do. I didn’t believe her, so I called Wells Fargo’s 800 number, and the rep confirmed their «policy,» which she insisted, was there to «protect you the customer.»
If managers and supervisors are not allowed to override policies like this when an account merits it, then there is absolutely no point in banking here since I do so only as a matter of convenience. This bank pays a lot less than Schwab does for the privilege of having my money on deposit. Additionally, Reno has a local bank if I want to have a regular bank account somewhere. I’ll just have to drive a little further.
Before I change to another bank, I’m going to find out about their policy for depositing checks first. Once burned, twice shy.
Bye bye Wells Fargo. You can stick your immovable policy where the sun don’t shine.

There’s no reason to pat this group on the back. Any branch should be competent. Here’s what has me upset about their choice of public relations:
When I have no choice but to go in, I get barraged with a bunch of tellers all saying «good morning. How are you? Welcome to Wells Fargo». Their welcome is so obviously corporate edict.
When I reach the teller window, I get asked «how’s your morning going? Have anything fun planned for the day?» and other none-​of-​their-​business questions.
My objective in going to a bank is to get a financial objective completed, not talk with someone I don’t know about my life. Then, of course, when I head for the door, everyone yells out «have a good day!»
The greetings and goodbyes are corporate generated. I’m sure many of their employees are genuine nice people. But they don’t get a chance to be sincere because they’re following orders offering phoney «hellos and goodbyes».

I have been a satisfied Wells Fargo customer for many years now and have referred many important clients and family members to the bank. I recently was paid for services through money orders sent to me which were made available to my account the next day. I have always been led to believe that money orders are as good as cash and have never heard of legitimate fakes being made. Two days after placing these money orders into my account I took out money thinking that I had put over $ 1,800 in my account two days prior. I was sickened when I was notified 5 days later that the funds had been placed on hold while the money orders were being verified.

Not to mention the bank took an additional $ 1,800 out of my account which overdrafted it onto my credit card and made me incur many unnecessary fees. I later was told they were fraudulent and that my account had overdrafted onto my credit card. I went to the bank which was on Los Feliz Blvd. in Los Angeles, which was where I was living at the time, to inquire about what had happened and was told there was nothing they could do and that it was treated like a bounced check. I asked how could that be possible. Money orders are supposed to be like cash or I would have never accepted that method of payment.

I had to drive all the way home to Reno, NV before I could get a competent representative to remove the overdraft and the fees incurred by it. Which was the fault of corporate. The California branch has always been good to me and are by far the most competent employees I have dealt with. It seems to me that corporate is slacking on their end. The actual branches have no authority to change things like fraudulent money orders. Therefore unfortunately I am left trying to speak to corporate which is not returning my emails and/​or calls.

Also how would I as an untrained civilian know how to look for a fake money order? Isn’t that why I use a bank with trained professionals? I am appalled that my bank would not protect me against such fraud! I have always trusted Wells Fargo as a company that works for their customers to make sure they are protected and informed.
I am now extremely upset with the company and I am pretty much broke and unable to pay my rent. The lack of concern I have been met with through their customer service representatives is disturbing. I have two checking accounts, a savings account and a credit card with you. I am very close to pulling all funds and moving to another bank. I also plan on suggesting that my clients and family members do so as well. I am hoping that I can be proven wrong and that someone in the company can help me out.