Renown Health Urgent Care – Summit Ridge

You would think Urgent Care would imply quick care. I figured it would be an hour or two before actually seeing a doctor or probably a PA. NOT EVEN CLOSE! They have this system that will text you when it’s close to your turn. My potential turn will be in 294 minutes although it could be sooner. Do the math… roughly 5 hours.
While the system makes sense and is probably very efficient and it certainly beats sitting in an office and waiting, it still makes you yearn for the time when you can call you’re own doctor when you are sick and actually get to see someone who know you. Ironically my doctors office is in this facility but he was «booked». And no, I couldn’t wait to see if he could squeeze me in.
This system also allows you to check in from home… surprise, when I tried it said it was closed.
I’ll finish this post after my appointment.
Got my first notice. Appointments time now in 114 minutes. Then 67 minutes. Then 45 minutes. Then check in in 15 minutes. Ultimately my turn came in two hours and fifteen minutes. So they are pretty good at keeping you posted. Staff is extremely friendly. PA, Ben, says I don’t complain much. He said patients are usually playing up their symptoms. Seems I needed an X-​ray which was done here. Again by friendly staff.
X-​ray being sent to radiologist online and PA should have results in 10 minutes. So far, no complaints. And now that I know the sign in procedures I’ll be prepared if I ever need to come back.
So if you think you need critical care, go to the ER. If you just can’t get in to your primary… this is a good place to go

Communication great, love those texts! Really sweet receptionist and always keeping you updated. Medics assistant was nice, quick, and informative. PA was amazing and helped me soooo much! Thanks to this team.

This place is just incredible. The entire staff who works there is so nice and truly cares about their patients. I had an insane allergic reaction that was getting worse and worse by the day (by day 4 I had hives all over my body covering nearly my entire body and my face was incredibly swollen). When they saw me they immediately took me in and checked my oxygen levels (twice to really make sure I was breathing okay) and gave me a good old shot in the butt. The shot cleared my face up but my body kept getting worse and worse as the house went on, so we called and they told us to come back in and they will do a different shot that will be a bit more fast acting than long term. He said he didn’t want us to have to pay for ER prices so he would take care of us. Truly, the doctor and nurses were so stinking nice and accommodating. They put me in immediately when I came in the second time. I will always go here in the future! Thank you!

Without a doubt, the best urgent care I’ve ever been to. Check in was easy (more so with the online wait list) and the staff was SO nice. The doctor, Jean, was by far the most down to earth and honest Doctor I’ve ever met. She actually cared about how I was feeling, and went a step further to ensure I was getting the correct antibiotics. Im beyond impressed.

So back at urgent care for daughters extreme cough. Doctor sets her up with antibiotics and strong cough medicine. After 5 days still not better so get her in to family physician. He says pills and cough medicine won’t work because it’s viral, not bacterial. Grabbed over the counter meds at CVS and already she’s feeling better. Staff and doctor super nice but not sure I can trust their diagnosis.

I have been to this location multiple times as both a patient for urgent care as well as seeing a regular doctor when I was a child. Since then I have switched regular doctors but I continue to come for urgent care. The waits are never longer than an hour and the staff is so friendly. Christine is so welcoming and supportive. They understand that you aren’t feeling well and aren’t pushy like some doctors offices have been to me. The nurses are sweet and have a soft touch, great job Elba-​think that’s her name. And Dr Rex always provides great care! Five stars for sure!!!

I have been to this location twice, due to a car accident. Injuries didn’t require and ER. The staff was friendly and I didn’t have to wait long at all. And now they have an online check-​in that makes it even easier to get in a see a doctor or NP. The place is clean and spacious. I didn’t feel rushed while I was there. I felt the doc and NP asked the appropriate questions and really listened to my concerns.

I had no idea a doctors’ office could be so efficient! I had a limited amount of time to bring my son in and they saw us immediately, took my insurance and we were diagnosed and out the door within half hour. Friendly staff. Hours on Unilocal are incorrect: Monday-​Friday 8am-​7pm, Saturday-​Sunday 9am-​5pm.