LensCrafters

Great place to get vision check and get glasses you’ll love. I cane in for vision check fur my daughter the school nurse had concerns so I followed up and gave lenscrafter a call. Got appointment for next day and they analysis my daughter eyes with all there equipment doc tried vision test to assure the lens are perfect for her eyes and after that my daughter went out for wide I mean wide selection of glasses. Of course she pick purple and the frames made by ray ban. Yea high end but affordable. My daughter is very happy and consider glasses a fashion a long as her help in vision. Great place great service great people took great care of daughter

Came in to get my lens crafter purchased glasses adjusted. There was pretty much no other customers there. No line. We waited for a long time and no one even thought to acknowledge our existence. There were employees not doing anything yet we didn’t receive any service. We eventually left because we ran out of time.

The service from both the optimist and sales staff sucks. I am still waiting tonight and that’s after four visits. Not planning on doing this again.

I brought in my prescription from the VA, it was no problem at all. My wife selected frames for me we picked sunglasses and progressive frames.
We then sat down with Erica who is an Optometric Assistant. She was extremely helpful, cheerful, never rushed us, explained everything throughly. My sunglasses were ready in ½ hr. I was told that my progressive lenses would need to be ordered and that they would arrive in 1 to 2 weeks.
Less than a week later I stopped in, was greeted by Erica who inquired my need. My sunglasses need adjusting and a different nose pad. This was taken care of within minutes. Erica told me she would check to see if my progressive lenses came in. They had just arrived that day and had not been unpacked yet. Erica found my lenses and took them to the specialist who cuts them, 20 min later I was walking out with adjusted sunglasses and new progressives!
I would give Erica 10 stars! When the time comes the rest of my family will be coming in for there frames and prescription too!
Thanks Lenses Crafters!

My husband had such a positive experience with LensCrafters in South Reno, NV the year prior — it was a no brainer for me to try them out for my own eye exam. (Refer to my 7÷21÷2014 post for my husband’s experience).
Rachel performed my pre-​examination. She was so sweet and patient (especially with the air gust in the eye machine). She was so sensitive to my fear of things near my eyes and was patient during the entire eye exam. Superb customer service — she was an all around delight.
Dr. Reed was my ophthalmologist. I remember her assisting my husband; she is so AMAZING!!~! She too, was so sensitive to my fear of things near my eyes and patient during the whole exam. I am generally nervous about the exam because of the pressure of distinguishing the clearer letters– she was encouraging and was super funny during the entire exam.
Sierra was an angel! I am in no way, shape, or form anything close to being an expert in eye ware. I do not have that sense of «style» so to speak and have no idea what the heck looks flattering for my face. Sierra asked me what I liked, what I didn’t like, and ran with it. She and I toured the entire store looking at virtually every pair that may «interest» me while still looking good on my face type. She stayed with me the entire time and gave me pointers to ensure I know what to look for. And she explained why eyeglasses looked good or bad (as I stated before — I have no idea what I am doing when shopping for glasses). She and Stephanie collaborated together and worked AMAZINGLY alongside each other helping me (lucky me — I ended up with two optical experts) assisting me through this confusing and daunting process. They found and amazing pair for me; we got a winner!
Stephanie saw me last and was so informative and sweet! She helped me get the best deal possible with my insurance and accepted an additional coupon I had for my eye glasses. She is extremely knowledgeable about frames types and styles for my face, also explaining why certain glasses fit and why others did not. She also took time to explain different types of lenses and how to tell what type of lens I have by looking at it a certain way in the light. While Sierra ultimately found the perfect pair of glasses for me and sold me on the idea — Stephanie closed the deal. I did have to wait for my lenses to come in (they did not have my at their store) it was well worth the wait! When picked up my new glasses, Stephanie and Sierra were there to ensure they fit perfectly, ensured I was completely satisfied with them and gave me pointers as to care for them (thank goodness because I am guilty of leaving my glasses in the car. Oops!)
I am absolutely beyond relief and excited about the experience I had at LenseCrafters. I have been getting glasses for the past 20 years. Over the course of my visits, I have never felt so cared for. While I feel in most cases I feel I am floating aimlessly in a sea of confusion looking at frames, these ladies at LensCrafter in South Reno, NV were the life preserver I needed. I desperately needed a new pair of glasses (which I learned my old glasses were actually causing more harm than good due my astigmatism and the rimless frames moving around so much) — they were right there like a beacon helping me. I will definitely be coming back. They have a loyal customer in me!

My prescription is wrong I have made two trips back to get it resolved I had a 3:30 appointment with the Optometrist it b is now 4:05pm «oh it should only be 5 –10 minutes more. I just spent over a 1000.00 dollars for new glasses that are garbage. You would think they would work with me to get them right. This is ridiculous. Go somewhere else!

I was examined by Dr. Johnson. I am a detailed analytic personality with several eye problems. (e.g. floaters, flashes, …) I found Dr. Johnson to be thorough and knowledgeable. Furthermore I was very impressed with his patience in taking the added time to answer all my questions. I was doubly impressed when I realized he was taking this extra time on one of his busiest days of the year. I HIGHLY RECOMMEND HIM.

I’ve purchased my glasses from this store maybe three times now. My wife has as well. I usually try to shop local, but this store and the people have always given me such good service, money back guarantees when I’m not happy and they replace broken glasses, for any reason, for $ 25.00 for the first year. I wear progressive lens and both times even though they quoted me two weeks for the lenses they came in in 4 or 5 days which was a surprise both times.
I just recently purchased new glasses and can say I was happy with the selection, the custom service was beyond top notch and the eye exam was reasonably priced and as thorough as any I’ve received. They have all the images of my eyes from the first time I was there and could check my history to make sure my eyes were healthy.
The staff in the exam part of the store were amazing, talkative and helpful. The consultants at the glass store were also amazing.
I can wholeheartedly recommend this store.

There’s a HUGE long story attached to my visit to Lenscrafters, and I’ll spare you that.
It took almost three months to get my prescription sunglasses AND my regular glasses (with the progressive lenses). It all had something to do with getting my prescription someplace else and bringing it to Lenscrafters. It also had to do with my insurance and who they would and would not deal with. This will all change the next time I need glasses, I can assure you.
However, for Lenscrafters part, they were just ‘extra’. They really bent over backwards to help me in my troublesome situation. Even to the point where I had a whole new set of glasses (both sun and regular) re-​made, at no charge. And now that I have them, I LOVE them.
The people who work here are good at what they do, and very friendly. While waiting for an ‘associate’ (or whatever they call them here), I can hear the conversations with other customers and everyone seems to be pleased with their service.
Nice place, nice people. I’ll be back. It’s certainly less crowded, and therefore less time consuming that the one at Meadowood Mall.

We’ve been going here since moving to this side of town several years ago. Dr Polukoshko is the best and she is what keeps us coming back.
Prices are reasonable (AAA discount is nice). Eye exams are always prompt. Staff in the glasses and contacts area can be a tad absentminded.
They also offer a great service which is returning unused boxes of contacts if unopened, unexpired and not marked on. Nice bonus when you have a few boxes left at your yearly checkup and your prescription changes!
I will never buy glasses or contacts anywhere else in Reno.

Best eyeglasses purchase ever. I’ve gone to the Meadowwood Mall Lenscrafters for my last few pairs and found the customer service lacking, so I tried this one down at the Summit. The woman who handled my purchase was outstanding. She quickly found the type of frames that I was looking for, pulled up my records from the other store, and then quickly processed my order. Plus, she tracked down all the possible discounts for me so I got the best deal on top of my insurance. Awesome! I will be returning here for all future eye glass purchases.