LensCrafters

I had an appointment with Dr. Mackenzie McIntyre today. This was definitely the best experience I’ve EVER had with an eye exam. From the greeter, to check in, to pre-​exam, EVERYONE was incredible. Dr. McIntyre was definitely the best I’ve ever had. He explained everything that he was doing along the way. I have never had an eye doctor explain everything so clearly. I feel pretty lucky! I got my glasses there after the exam and am VERY happy with them. Great service from start to finish!!!

Visited on 1÷10÷2016 with my son. He had a flight out at 2pm from Reno airport to go back to college, and needed replacement glasses. Dealt with Kyler, who was professional, sympathetic, and helpful. He spoke to the lens grinder person in the back to make sure we would get our glasses before his flight. We arrived right at 11am when they opened, I already had my son’s prescription from our local eye doctor (Bishop, CA), so it was just a matter of trying on frames and getting the lenses ground.
The fitting was quick and professional (thanks again, Kyler), and everything was efficiently done. Kyler found a way to save us some money with an AAA discount, so it cost about what we expected.
I know that Lenscrafters advertised glasses «in about an hour» but that always depends on the complexity of the prescription, the frames, and the workload. But, I was pleasantly surprised. The frames and fitting took us until 11:30am, and they said they’d text us when they were ready, at «about 12:30pm» so we roamed the mall while we waited. It only took them 20 minutes! We paid, we weren’t pressured very hard on upsells (coatings, extended warranty, etc.), and were out of there by noon! I was very happy with the service I got. It was an emergency pair of glasses, and it didn’t take long at all. I guess the key is to be prepared with your prescription ready to go, and pick your frames quickly! Most important, be sure and ask ahead of time if you need your glasses back quickly. They have to check the prescription and workload before they can do it in «about an hour.»
I had a good experience, and would use them again if necessary. Cheers.

Ended up getting another pair of frames Cuyler and Alice helped me pick out another cute pair. Who would have thought I would I would go to a yellow trimmed frame? Cuyler and Alice! Love these too.
Everyone is always so nice

They threw away my sunglass lens without asking after I got prescription lens put into my frames…

I went here for glasses & everyone who helped me was so nice. They went above and beyond & I will definitely be going back!

I went in to pick up my NON-​PRESCIPTION sunglasses that had a new small screw installed. Simple right? WRONG! Waiting 30 min, no help. Called LensCrafters customer service and they had to call to have the store have my sunglasses at the front counter. Pathetic customer service — at least in this store!

Wow I’ve never been so happy about my vision the people at this location really cared and took care of me I will definitely recommend LensCrafters to friends and family thank you so much!

Went to the one at the summit that I had called in the frames to, they told me my insurance would pay for most of it. Went in they had the right frames wrong color but the meadow wood mall one had then if I could swing by. So I drove over to wait for 20 min and be told my insurance would not cover it until the 28^th. So they said the would hold it until I came back. I came back today and now they don’t know what I’m talking about. They don’t have the frames and I have had enough time to write this review and they still don’t know what I am talking about and acting like its my first time in here. Not that busy maybe 2 extra associates hanging out.

I like this place there is only a few of the staff that are really great at adjusting glasses and Linda is the best of all of them. they are usually pretty good at getting the glasses done in a hour.

This place is horrible ! The eye doctor was very rude. And then the lady helping me find the glasses was even worse. Although there was a very nice older lady with short red hair and she was so sweet and wanted to help me find the best pair. Anyways, I left that place and went to Pritchett :)

We took our 4 year old in for her first exam today with a scheduled appointment. Earlier in the week I received multiple calls asking if we were going to use insurance which I gave the first time, then I explained to the repeat callers how I had already given the information to someone else and to please update their records. When we arrived today we were told that we hadn’t provided any insurance information nor told them that we would be using insurance. The owner apologized and said they bill our insurance all the time so she said it was no big deal but it was a matter of poor record keeping. Then when we finally got taken back we were told by the owner that there was only space in the rooms for one parent. Not sure how many folks have been to the eye doctor lately but try being 4 years old and not being able to have your mom and dad with you. Then when they were in then process of doing the picture dilation the owner interrupted after one eye was done and said «you need to move them along, you can finish that later.» The doctor and rest of the exam were great. She ended up having to do the full dilation on her, which is painful to say the least. The staff went a found her a candy to help cheer her up even. All the owner was worried about was making sure we were billed for the dilation AND the photo dilation and the exam. We made sure they went back at the end and took the photo of the other eye but the idea that she was more worried about pushing patients through than doing the job right the first time or making sure her 4 year old patient was comfortable with both parents in the room for the whole exam (we did go in when we saw there was room).
The doctor was great with our 4 year old! Very kid relatable! Wish the owner wasn’t all about the #‘s and the $ because that’s that’s the second one that I really like.

We walked in today only to look at frames as our eye doctors frame girl is extremely unhelpful. I’ve always been hesitant to use a chain but thus place was great. We were greeted immediately and the gal was very helpful. She helped us pick out 2 good options and then the frame fitter gal (sorry…don’t know the right term) was so helpful and honest about the right fit and what looked best. We will definitely going back.

Went in for my first eye exam! The girls at the front desk were very helpful and got me started right away. Frances then took me into the exam room and explained everything to me through the whole process and was very sweet! I waited for less than 2 min before I saw the doctor and she was a wealth of knowledge and very helpful! Definitely recommend!

The staff is very friendly, worked with my budget, and I left with the glasses I really wanted for a price I could afford. Their lab stayed open while their competitors did not, and I was able to walk away that day with the glasses I needed.

Went there first thing in the morning, thinking I would be the only one, but there were already several people in front of me. They got me in to see the doctor within 20 minutes without an appointment. Dr. Limm Lam was so very kind and thorough, he shook my hand on meeting and again at the end. He carefully explained the information about my eyes. Gina was so helpful throughout the entire experience, really taking the time to listen to what I wanted and helping me select styles that worked for me. She was exceptionally efficient and thoughtful. She made the whole experience enjoyable for me.

Took over an hour to have a lens repaired. The staff are rude and clueless.

The people I worked with were really helpful. The only reason I am giving it a 3 star is because of the wait when there weren’t really a lot of customers.

They are very disorganized. They will lie to you and mislead you into baseless fees and superfluous charges that add no value. I made an appointment and still waited over two hours! They require you to return 2 more times just to get your prescription and them try to charge you for the those «required» visits. It is the most horrible experience as a customer in a long time. Do not waste your time or money there. You have been warned.

If I could give negative stars I would. So rude, so condescending worst experience ever!

I’ve worn glasses since I was 7, and I’ve never been to a Lenscrafters Optometrist. Since I was desperate to get a new prescription so I could get a pair of glasses before my eye insurance switched, I stopped in here to get an appointment. I was ignored by sales people for about 20 minutes while looking for glasses while other people around me were approached and helped.
When I finally asked for help and wanted to make an appointment the people at the reception desk were downright rude. They took their time processing my paperwork while they all stood around telling stories about their weekend. I don’t mind joking around, but I waited 20 minutes while they made a copy of my driver’s license, and finally had to tell them I needed to go back to work and that I would call to make an appointment.
The only redeeming quality of the business was that the optometrist was great, knew what she was talking about, and very friendly. I have eye issues that she was able to recognize and helped me to find drops that will help my eyes in the dry climate. The appointment was quick, easy and inexpensive with my co-​pay.
TIPS: Call to make an appointment. Don’t wear mascara. Don’t go on a Monday when the office staff is catching up on their weekend rendezvous.