Hertz Rent A Car

I have rented from Hertz for 6 years in Reno, due to business travel. I have had so many issues that I can’t believe I am still giving them business. They have one positive though, Gold members go directly to car, it’s ready to go. But the issues I have had are being given very large vehicles I have trouble driving when requesting a midsize car, even with no large vehicles written on my profile. Now after I complained they gave me a Hyundai Accent when I paid for a midsize car. This is a tiny 4 door compact car, pretty small & cheap for $ 46 or so per day. Totally overpriced for this vehicle. Returning the car is where I’ve had the most issues. They have been rude when asking about the gas, charged me $ 8 when my tank was full because they did not believe me– which I did not catch until viewing receipt later, and now made me wait 15 minutes, helped someone who arrived after me first & allowed one difficult customer to hold the rest of us up. I walked away, never got service. I had to go catch my flight. This is the worst service I have received anywhere over the last 6 years, they cause my trip to start & end in grief monthly. I wish my company would contract nationally with another vendor.

First, I have rented cars extensively from Hertz, Avis and Budget for over 35+ years and worked myself up to President’s Level (renting 100 plus cars a year, etc.). My experiences at the Reno Hertz Airport location represents some of the worse business behavior I have experienced in 48 countries that I have rented cars. The condition of the cars at this location have dents and scratches and my experience over the last two years, the Reno Airport Hertz location tries to blame the renter for any damage they can see when you return the car. WARNING MESSAGE TO ALL — TAKE PICTURES FROM ALL ANGLES OF THE CAR YOU ARE RENTING FROM THIS LOCATION PRIOR TO LEAVING THE LOT — GO TO A LIGHTED AREA IF PICKING UP THE CAR LATE AT NIGHT TO TAKE PICTURES AS THE AREA YOU PICK UP YOUR CAR HAS VERY POOR LIGHTING AND NO ONE FROM HERTZ IS IN THE LOT. If you do not do this you will be blamed for any scratches and small dents (e.g door dings, etc.) by the Hertz agent when your return the car and Hertz will try to charge you hundreds or thousands of dollars to fix the Hertz rental car with tons of miles and usage by previous renters. Full disclosure, most Hertz locations are top notch and my experience with Hertz has always been excellent. I cannot give that same rating to the Hertz Reno Airport location as my rental experiences over the last two years has been less than acceptable and wanted to let others know if you rent from this location, you will need to take extra steps to avoid these types of experiences. BTW — I have rented from AVIS and BUDGET at Reno Airport with no problems since 2001.

BEWARE: Bait and Switch. Zero stars if I could give Hertz at this location for the past experience. Not only was i placed in what i was told was a smaller vehicle, but charged the higher daily price and a $ 90 upgrade fee. My rental for 4 days came out to over $ 400. When I called billing to dispute the charges, they did nothing to resolve the agregious overcharge and stated they couldn’t change what was on the contract. The rep at the Reno Airport specifically told me that it was a smaller vehicle (a midsize SUV) and a lower daily rate of $ 32/​day. After signing off on what i thought was going to be a cheaper rental, it ended up being exorbitantly more expensive. I would not recommend using Hertz after this incident. I am a Gold member that rents from Hertz every two weeks and will no longer use their services as a result of the way they falsify their rental prices and mislead customers. Finally, no consideration on behalf of the billing department to speak with the rep at the airport to verify the misinformation he provided. Unacceptable.

Easy pick up. We loved the new chevy Tahoe. It was spacious and clean. Unfortunately they charged us a $ 200 cleaning fee because of dust. (Which actually wasn’t that bad) They claimed it was «toxic» dust because we went to burning man. Just wish we knew that there was a fee for «toxic» dust vs regular dust. Just seemed a bit silly, but oh well. We didn’t complain, just wish they would have told us ahead of time. Overall, the staff was very pleasent and kind to us and treated us with respect. I would rent again from them in the future.

get rip off, I had a 1 day trip in Reno for company visit. the company, hotel and airport is all 3 miles apart.
When I look at my bill, they charge me for 319 miles, this is the worst hertz airport I give them F.

Rented a mid size for 9 days at Reno Airport. Everything was fine when rented chose not to purchase the full tank of gas because did not plan a lot driving. Stopped and filled tank on way back to airport. When returned home looked at receipt and noticed $ 16.00 charge that said was down a gallon. $ 16.00 for a gallon of gas. Will never rent from Hertz again.

I had a short trip to Reno planned and surprised that the cost to rent a car there seemed higher than most places I have rented. I used Priceline for the first time and got an excellent deal on a compact car. I was surprised that the rental agency was Hertz. I felt much better once I knew that.
Everything with the rental went well. There was no line at the check out counter, so I was ready to roll in no time. I declined the usual add ons and options that rental agencies offer.
There were no problems with my car, although the Toyota Yaris I drove struggled in the mountain areas.
Return was quick and easy. No problems at all.
Thanks!

The manager Kennon here is the worst manager I have ever dealt with. Was very rude and would not accept fault for not calling us. We rented a camero convertible for my sisters graduation at UNR. Our flight back to Vegas was 11pm. We returned the vehicle as directed in the vehicle return for Hertz in the parking garage. No attendant and no dropbox. Inside the airport there was no attendant or dropbox at the Hertz counter. Every Hertz we have used before had a dropbox for keys at the counter! So people walking by can’t steal the returned keys. It’s a standard security procedure to have a drop box available. Since my sister lives 5 minutes away from the airport she gave the keys to the counter attendant first thing in the morning. They tell her they towed the vehicle. Manager was rude with her, then when I called from Las Vegas the manager was rude with both me and my wife on the phone. He would not take responsibility for there not being a dropbox or a phonecall to tell us they’re about to tow the vehicle out of their own parking garage! Not even a call attempt to ask where the keys were as any reasonable person would do. Airport communications said they had no logs of any page or any complaint about the camero. By the way, the camero was parked to one side out of the way in vehcile return in a two lane return. And they only had one copy of the key. How do you run a car rental company and only have ONE copy of a key? Steve Jarvis is the franchise owner and Kennon would not give me his number to talk to him. This is the worst experience I’ve ever had with Hertz! And they’re still going to charge us for the towing fees!

Just rented a high end car yesterday morning and we returned it last night even though it was already paid for till the next day. We called the office and called the 1800 number and were told that the office at the airport is currently closed. We left the car at the car return parking and there was no drop box for the keys. We were rushing to catch our flight and our sister who lives close to the area said she will just bring it the next day. The very next day our sister informed is that they towed the car. Spoke with the manager and the manager Keenan and complained that nobody even called us or informed us so that we can resolve the issue. They just towed it and charged us for it without even notifying us. The manager does not even sound polite or apologetic and keeps saying we would just charge your card $$ this much. Did not even try to understand the situation that we were in and was just concerned about talking to us about the towing fee. Very disappointed and we have never been treated this poorly before!

Car indicator said car needed «maintenance.» Bullied into getting economy car annnddd no GPS system (never lost system). Was told if I didn’t want to pay more for a upgraded car that had the Hertz Never Lost System, then I have to get the smaller car. No intention of giving me a GPS system without having to pay for upgrade from economy. So I guess what Hertz is saying… if you drive economy then it’s okay to get lost. Oooh that HURTS

We were a large group and had requested a mini van (uggghh). The delightful person behind the counter upgrade us to a brand new Suburban (loved it!!!) for the same fee. The customer service agent was very professional and a delight to deal with. Returning the car was completely painless too. The Suburban worked so much better for us and by the second day everyone loved the thing — even though it is the size of a Woolly Mammoth. The gas consumption was not nearly as bad as expected and the 4 wheel drive was nice to have when the snow came.
Thanks for up perfect upgrade and great service.

Thanks Hertz (an employees name i will withhold) for a terrible experience. Your dismal customer service and attention to detail put me in the wrong class of car. I guess you thought I wouldn’t notice or care that you involuntarily downgraded me. I guess you thought I wouldn’t notice that your terrible agent obviously didn’t want to be there on Christmas eve and had terrible customer service skills. I guess you didn’t realize that its your CSA’s job to make money for Hertz not cause them to issue vouchers for future rentals from pissed off customers. I guess you didn’t realize it was your job to correct mistakes at the rental counter– that’s called being lazy.
To make matters worse I waited for the wrong — remember involuntary downgraded to a A class car — for thirty minutes — there was NOBODY at the airport. What a horrible experience — I’ll be writing letters letting OKC know what a great KOB your station is doing.

For the times I needed a car received very good service from this location. You still get vehicle alerts but need to pick up keys from behind the counter. The only negative is due to their size vehicles during peak times are limited but they do a great job accommodating requests, which is appreciated from a President’s Circle member given the issues that Hertz as a company is going through now. They also always have the keys and contracts ready upon arrival.

Hertz initially charged us for and extra day and for LDW extra day due to returning the car 15 minutes late. My husband and I were outraged by the unprofessional customer service. However, after my poor review of Hertz on Unilocal,an employee of Hertz contacted me, I gave him some info, and he credited our account accordingly. Now, I’m happy to say that we are pleased with the customer service and prompt responsiveness. We would gladly give them another shot!

I do like that you don’t have to take a shuttle to get to the rental car shuttle area, it’s right by the baggage claim area.
It’d be great too if they would have people outside at their desks available to help customers instead of waiting for another company’s employees to knock on their door and still not show up for another 10 minutes.

I arrived to pick up my rental car I pre rented online
There was NO HASSEL, no stress NO drama
I was in and out in 10 minutes and on my way.
I love Hertz!

Rented through Expedia. When the employee handed me the paperwork for my car at the counter, there was an unexpected extra charge of $ 0.99 /​mile. Got out my printout from Expedia and it says «Unlimited miles». After a few minutes of my insisting that the mileage charge was strange, and with the intervention of another employee, they realized that they were wrong and gave me free miles as expected. Moral: never sign anything unless the charges match what you were promised when you booked the car. Don’t assume that they are right and you are wrong. I don’t think they were purposefully trying to screw me – I think they were just incompetent.
Otherwise the car was fine (booked a compact and was given something much larger).
Also, fyi, if you plan to buy LDW, it is very expensive at this location (~$ 25 /​day).

I would like to mention that after posting my previous and accurate review, the employee, Courtni, from Hertz at RNO, privately messaged me and harassed me on Unilocal.I use Unilocal to review my experiences at different establishments, not to receive unprofessional and harassing messages from the employees of those establishments.
Yet another reason I won’t use Hertz again. Thanks, Hertz, for hiring such wonderful employees.

RNO is a small airport but it was great to be able to go to the Hertz desk that was by baggage claim instead of taking a tram somewhere that was 10 min away was awesome and the reason there are 2 stars.
We got our rental car very cheap from Priceline so we were pretty excited when we went up to the counter to get our car. The customer service workers were very nice and greeted us before we even reached the counter.
We started to check out when the Gentleman said the weather is really bad and all the roads are closed to where your destination is (South Lake Tahoe) if you don’t have 4 wheel drive they are going to turn you around at the checkpoint and you will either have to come back and rent another car or you will have to stay in RNO for the night.
I usually don’t fall for any of this but we were in a rush to meet the family at the house in Tahoe. I asked him if we had any other options and he said you can put chains or your tires but we do not allow that. He then said we have a vehicle for 70 dollars extra a day and one for 60 dollars a day that has 4 wheel drive. Now I already paid for the 4 days of rental car service for a full size car and now I have to upgrade to a truck/​SUV because none of the full size cars have 4 wheel drive/​All wheel drive.
We told the gentleman we dont have enough money to pay that so after about 15 min he lowered the price to either $ 55 or $ 65 dollars a day, they then charge you $ 90 for gas then you have taxes. we ended up paying an EXTRA $ 360.
So we got a really cool Mercedes SUV (loved the car, hate the price) and headed to South Lake Tahoe. There was no bad road conditions, no check points, no road closures, no bad weather. Needless to say I FELT TRICKED. He told us every road there was closed. In Reality the roads where better than ever.
Because of this extra $ 360 on top of my money I spent already we did not have any money to actually go skiing which was the whole reason we went. Absolutely ridiculous.
Rent at your own risk.

Super convenient bc it’s located inside the airport! I walked right up to the counter and got my car keys with a few minutes.
They didn’t have the car I requested but I booked on-​line and saved $ 60.00 for a week rental for a full size vehicle. They gave me the option to prepaid online part of the bill and then the balance upon dropping off the vehicle off.
All went well, the car great ran well and they honored the quoted price to the penny. This Hertz was so convenient and I’ll use them again next time I visit the Reno area.