AT&T Authorized Retailer

I always hate going to mobile stores due to the fact that some employees are sneaky. Sure enough, Joe tells me one thing and when I go home to log onto my account I see all kinds of insurances packed in my monthly payment. I immediately called the main customer service number and my account was quickly fixed. Joe also said he would add my employer discount on my account and that never happened. I later broke my contract and switched to Sprint due to poor data plans and pricing. It’s pick your poison with mobile companies but some are far worse than others.

Excellent customer service from Justin! Best att experience in Reno area.
After a miserable experience at the att in sparks where I failed to upgrade to the new iPhone due to a small technicality and some bad info from the rep: I decided to give it one more stubborn try at this location.
From the beginning everything went smoothly with Justin’s help. We managed to easily get past the earlier struggle, lower my bill, and get the phone I wanted easily.

Andrew is the man! Had a problem with my insurance and was told by AT&T I needed to go into the store to figure out the problem. Andrew waited on hold and talked to the AT&T service center for around 45 min. making sure the problem was completely solved before I left the door. I would highly recommend going to this location if not only for him.
Thanks again so much for all you did for me! I’ll be back soon when I need an upgrade or bill adjustment.

Went in to buy ANOTHER power cord for teenager’s Iphone.4 in 4 months. Employees super helpful. Did not have receipt but was able to show when purchase was made and they found it in the computer. Able to help me quickly with exchange and I left happy. Really great staff!

My husband kills technology. His smartphones are lucky to last 4 months, his ipads have about a 1 year life, and I’m pretty sure this week he killed his laptop. He’s one of those freakish technology problem havers. So, needless to say – he’s been replacing many apple products at this location over the past couple years. There’s an associate there, I think his name is Justin and he gives the best customer service. Always presents all the options, works with customers to find the best option within a variety of price points. Tonight my husband upgraded from his dead iphone 4 to a 5s for only $ 42. Justin is super helpful, knows all of the products, knows every option to offer – my husband always leaves a happy guy. He wasn’t sure about this location based on it’s reviews – but was so glad we gave it a try. We will continue to go back for all our technology replacing needs, maybe less once apple starts making some products that can withstand the technology-​killing-​clumsy-​phone-​fumbler that is my hubs. Justin is great, give him a visit if you’re in a pickle and need a responsive person to work with you.

Well it looks like the other reviewers have the same type of complaints that I do. This location is terrible. I came in here simply to be added on as an authorized user to my family plan and waited in line for more than 25 minutes before giving up and we left. They were helping another customer, and eventually she went to spend ten minutes picking out a phone case. At this point, they should be helping other customers not waiting for her to go shopping around the store. Another woman behind me was waiting in line just to pay a bill. We both ended up leaving. The customer service at this store is a complete joke. Will never return to this location. The manager should clearly take these reviews into consideration because they haven’t yet.

Stood there an hour to return a phone case for a phone I purchased but had not gotten. The store was nearly empty, but I had to take a number. And they did not let me return it because the time period had expired, even though I had not even seen the phone yet. Guess what I will do next? Cancel the phone! Ditch AT&T for someone else

These jerks charged me for an extra box on accident. they made me pay 100 bucks extra for a box I wasnt using and said they would give me a refund.
so I return it. they lose it and its on me. I find confirmation number and they magically find it.
I cancelled service because I was moving and the service sucked.
so they forget to send a check. then erase any phone info we discussed and I end up spending about 2 hours each time I call and try to get any information.
every month I call and every month they say they are sending a check. twice they never sent it.
3^rd time they sent to the old address.
4^th time they say they sent it but 3 weeks later still no check.
they put a lot of effort to rip you off.
dont use this company! I’m on hold AGAIN!
I would guess that my total time either on hold or talking to someone who didnt finish grade school is around 12 or so hours total… all for 100 bucks.
now its the principal and I am reporting them to the better buisness beuro.

How does such a great company hire people who are complete morons?!? Who open a store on a Saturday with ONE employee, yes sir I would like to take a SIM card home and wait on the phone for ever when it would take you two min to switch my contacts over!!! Never coming back the this Store ever again!!! Zero stars or this store if I was allowed to: p

I’ve never written a Unilocal review before but I needed to after my experience on Thursday afternoon. I was extremely disappointed when I visited this store. I wanted pictures, videos, and contacts transferred from my iPhone 4s to my iPhone 5c. The whole time I was there the women working the counter kept telling me how long it was going to take to transfer everything and kept trying to convince me to just download it to my computer instead after I repeatedly told her that I didn’t want them on my computer I wanted them on my phone. After going back and forth about this I told her I wanted to do it anyway and she had total attitude with me and made me feel extremely uncomfortable after I was nothing but polite. I then bought a screen cover (for $ 24.99 mind you) that she installed and it’s already falling off after 2 days! For the price it should be perfect when I leave the store not have air bubbles and falling off on the edges. Disappointed. Upset. Frustrated. I definitely won’t be back and I suggest you don’t even attempt.

This is the worst att store I have ever been. I wanted to add a line to my plan. These guys tell me the most ridiculous thing ever that if I want it with att next plan they can not give me the phone right away and it has to come from there warehouse stock. So it will be shipped later and reach me in 2 – 3 days. I could have ordered the phone online if I wanted it in 2 – 3 days. The best part is they have phone available in the store but they will only let me but that if I get in 2 year contract. Ended up going to plumb lane store and getting it done. Don’t ever go there. Total waste of time.

This store is awful. Terrible Service! I went in there yesterday, because I have been getting terrible service. My iPhone drops calls. Well the guy that works there told me that I need to go all the way to the South Reno Apple store to have them look at the phone. Then to call the 800 # to get better service. I have already done that. So basically I let super disappointed. I will never return, and I suggest you don’t either :)

I would rather give this store no stars. DON’T GO HERE! The two «workers» were standing behind the counter talking. We were not greeted with a smile just a look. My husband wanted to see if there was a fix for iPhone stuck button. He was told to buy a new iPhone. The «sales guy» offered no options. We had to ask all the questions. We wondered if my iPhone was a 4 or 4s so we could compare if my husband really wanted to get a 5. The guy said he could tell and proceeded to manhandle my otter cover. He said it was a 4s and hastily put the cover back causing it to rip! We left.
Later, we went to the ATT on Kietzke near Dave’s BBQ. Talked with Yosh who gave us all the options, answered all our questions, and talked about ways to lower our monthly bill. We walked out with 2 extra chargers, the iPhone 5, and a lower monthly bill, all for less than $ 40!

I suggest going to the store down off of Damonte as they are super friendly and greet you upon walking into the store.
I have been to this store ohh three to four times now over the past 3 years.
Yesterday as like all other visits, only three people working, tons of people waiting. Not one of those three men looked up to acknowledge me or others that walked in I found them to rude and worked at a snails pace. Its a great place to kill time if you have nothing else to do and if you like to be treated badly, perfect place for that! Store is also dirty and dingy. Just overall bad experiences here. Interesting never get that ATT survey when going to this store. I wouldn’t give them even one star, but thats not an option.

I used to go here all the time when Sean was working here. Great service then! Now the store is bigger but customer service isn’t better. I just bought a Samsung Galaxy II :) No idea how to set up voicemail, so I went in. Was told call AT&T customer service. I needed a case, hands-​free and another charger but sure wasn’t going to buy them there. I went out to my car, called customer service and received prompt customer service. Sad part is, I live within walking distance and now I have to drive to the Sparks location and try them.

Walked into this AT&T store the other day looking for the AT&T Microcell device (let’s your cell make calls over broadband internet), which they apparently don’t carry. No customers in the shop other than my wife and I and two sales folks in there. One guy was sitting in a chair near the door and appeared to be playing around on a laptop. Even though we walked right buy him he couldn’t be bothered to look up.
The guy behind the counter at least acknowledged us, but looked at me like I was insane when I asked about the Microcell. Literally no clue what I was talking about. Great product knowledge there dude. Laptop man did know what I was talking about, and lobbed his knowledge that we had to go elsewhere to get it, albeit without ever actually looking up from whatever he was doing.
How do you have an AT&T store that doesn’t carry all the products? Totally ridiculous. Its no wonder I’ve bought my cell phones from Best Buy and not an AT&T shop. Sheesh!