Provident Credit Union

I have been working with Provident Credit Union since 1995. Customer Service and timeliness is a priority of theirs. Today, I needed a letter of credit for a real estate loan. Was told to give them a couple of days (since today is Friday). However, Sirina Shreve, Records Specialist looked up the needed information and got me the letter that I needed within the hour. Thanks Sirina.

Just wanted to give a huge thank you to Kenny the banker at the this location. Not only did he manage to refinance my auto loan, but he also gave me a cash back credit card earning 1.5% cash back on everything I spend! My emails are responded within minutes and the service from every employee here is impeccable.
I will be doing future business here.

Absolutely the best financial institution around and credit union dedicated to the most equitable services, investment and loan interest rates around. Their staff is knowledgeable, helpful and Pleasant. I’ve transferred most all of my accounts here. Al Conover, Sr. Financial Advisor is a Pro. He has over 20 years in the business and is getting me on the right track. 5 Stars alone for him. Nice to have a mature and experienced expert to work with and get help from. Come to Privudent and make some interest on your hard earned money; no trucks, hidden charges, or gimmicks! :-)

Joined Provident CU one year ago. Great, friendly service at the Alameda South Shore Office, which is the branch we use most often. We recently took out a 2^nd mortgage to remodel our kitchen. Although the process of applying for such a loan can be a frustrating journey, Provident CU personnel made the journey bearable and comfortable. Great service!

I’ve been associated with Provident CU for about two months now, after having moved in recently. I’ve been enjoying a sense of confidence and trust with every interaction, and I walk out every time with a feeling that my money (or my loan, as the case may be) is in good hands. Sharvani made me feel welcome, gave honest advice, and quickly set me up with what I needed. and there has not been any instance of up-​selling or «push products down the throat» nonsense here.
If you’re moving in to this area, and you wish to have a long-​lasting relationship with a bank, and care about honest and transparent interactions, I highly recommend giving them a shot.

I came to the bank for a car loan and sharwani Devi helped me get the loan for 2.50% for 60 months. Great service. I felt very comfortable dealing with this bank. Next time I need a loan provident will be my bank of choice.

I have been a Provident CU member for over 30 years. I financed my first vehicle with them in 1982 !
Over the past 10 years, my husband and I have had the pleasure of working with Marie Velarde in Consumer Loans, on multiple occasions, for our vehicle loans. Marie is an outstanding Loan Officer. She will not steer you wrong. We have been completely satisfied with Marie’s ability to provide us with excellent service. Marie’s high level of communication to us is genuine and forthcoming. We always receive clear answers to our questions, so we can make an informed decision. For as long is Marie is with Provident, our business will be with Provident. We are committed to dealing with Marie exclusively, for our future loan needs. So thank you Marie. Provident is lucky to have her on their team!

I took an auto loan from Provident Credit Union. Everything happened over phone and email and I’m very happy with their service. I would highly recommended Sharwani Devi who handled everything for me. She is super helpful and very quick to respond to any concerns. She even got a credit card approved for me. The whole process was very smooth and overall I would rate them very highly.

I just took an auto loan form Provident Credit Union using an Online application.
This place sings customer service at its best.
Team Member: Fiel Umengan (10 starts to Him), absolutely delighted that my application was referred to him.
The team immediately followed up on the phone for the required documents that would be sent by a simple email. By then they had done their part of work for the approval.
This credit union gave me the lowest interest rate with a fast and speedy loan approval.
The Highlight was the customer service on the Phone from Fiel. He will surely make you laugh and by the end of the 5min call, you are all set to go and collect the check.
Since mine was a car loan the individual had to come to the bank, and even that was followed up for the best experience.
I definitely recommend this place to anyone interested in services from a credit Union.
Thanks PCU and Fiel.

We moved all our accounts from Chase to Provident CU and met Sharwani Devi in New Accounts. She is very helpful, knowledgeable and friendly. We have gotten the best service from her and everyone else in their branch office.
When home loan rates dropped, we talked to Sharwani and they had the best rate for us. We moved our mortgage from Wells Fargo to Provident as well. The whole process was extremely well done. She made other suggestions with regards to paying the property taxes and several other things we did not think about. Another BIG WIN FOR THEM!
Just a week ago, we were out looking for a new car. We settled on a higher end SUV. It was over the weekend and bought the new car. We told the Dealership that we would go through our Credit Union. We hadn’t completed any applications yet and they gave us a few days to bring a check from the bank. We called Sharwani as soon as the bank opened. Before noon, she let us know we were approved for the entire amount of the SUV. We came in to sign the papers and collect the check. Sharwani also told us about GAP insurance. This would cover the difference from what Insurance pays IF there’s an accident and you vehicle is destroyed and what you paid for the vehicle. PLUS Provident will give you $ 1,000 to put towards another car.
If you are new to Provident CU and you have any question. Give her or any of them a call. They will help you with everything you need and much more.

I’ve worked with Colleen K. at Provident for a solar loan recently. She’s just really great with customer service. Provident and Colleen K. make the process easy by phone, straight-​forward, and you will probably know within a day or two if you’re approved for financing! Solar loan was easier than I thought.
Worth checking out for sure for solar as well as auto loans, re-​financing, etc… great alternative to the big less personal banks.

I have been banking with PCU Redwood Shores since 2008. I have gotten my Car loan, credit card, savings/​checking account here since then
I have always been helped by Sharwani Devi, it has been a great experince every s single time. I do call her for any issues and she responds promptly. I am happy with provident CU thanks to her
Will highly recommend

I’ve been with this credit union for over a decade. They have helped me with everything — checking, savings, loans, etc.
I highly recommend this credit union, this branch and Sharwani Devi. Chad Frontino has also helped me in the past but I believe he’s moved on to another branch.
Sharwani (and Chad) provide above and beyond service. I always leave with a crystal clear understanding of what we’ve discussed and I actually look forward to the next time we conduct business. This is an extremely rare and appreciated feeling when it comes to banking!

Friendliest Credit Union with excellent Customer Service. The best in the business. Their website is great to use and very convenient as well!
I worked with Sharwani Devi, call for help, any problem she is there to fix it to the best available solution. She is the Professional in Provident Credit Union.
I work in peninsula & any branch I walk in, Palo Alto, Sunnyvale & Los Gatos, they all know me & most of clients by name!
Mrs. Sharwani Devi cares about YOU the client. I left the TOO BIG TO FAIL BANKS and never looked back. Home loan, Car loan, IRA, college banking for my college kid, personal & business banking she is there to help. They all are there at all the branches for YOU the client. Call or walk in, you are not a burden to them and it shows.
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Got approved for an auto loan recently with low rates a positive friendly to ur face but staff doesn’t understand customer service. I pretty much had jump through hoops with this company for information regarding the loan. I don’t recommend them for an auto go elsewhere or work with dealers u have to Set up auto pay but if u wanted to pay with a check they’d increase ur int. rate yepp…

Friendly Credit Union with excellent Customer Service. The hours are much more convenient that my old Credit Union. Their website is easy to use and very convenient as well!
I worked with Michelle and she helped educate me in finding the best products for my banking needs. She was very patient and took the time to really make sure that I understood.
After I opened my IRA’s she told me about their great interest bearing checking account which pays more than my previous savings accounts. I am sold! Moving all my banking to Provident.

Sharwani met me at Oracle. They had a booth setup. She assisted me with my car loan transfer from very high apr to pretty low. Super happy *****

Excellent costumer service and very friendly staff. It’s a very personal bank and they really seem to care about each person. I’m always very happy there and in n out very quickly. Very timely with returning phone calls also if you need any help. Sharwani is the best and very knowledgable if you need to open an account or need any other in depth assistance.

If you’re looking for personalized service, look no further. Sharwani is the best! She knows everything about loans. She is always helpful, and always greets me with a smile.
I was with a different credit union for almost 20 years, and felt like just a number. It’s nice to walk into a financial institution without long lines, and they know you.
Sharwani really is the best. We LOVE her!!!

OH look! An update to the update to the update… and it still stays at 5 stars.
In less than 5 days (and after having purchased a house) here in Seattle, WA, we found we needed a new car…
Several phone calls later and in under a week, we were driving off the lot (Friday night, to boot!) with a brand new car.
Fiel and Colleen helped to facilitate and make this such a seamless transaction. I remember my surprise when the dealership said, «You can come and get the car on Friday because the check is being shipped via FedEx overnight.»
Had a friend schlep us to Bellevue, WA, to get the car and we were off the lot before we knew it.
Thanks again, Provident Credit Union, for helping us make a huge purchase so easy.