Action Towing

I was directed to Action Towing by AAA and just wasn’t pleased with the outcome. There were many factors that played along and not everything was their fault. I just felt they were not very honest with pricing and information or helpful as my car was stuck in the middle of the freeway. I had a 10 mile tow at $ 240.00/hr rate. His claim was that price was my total fee for towing and disposal. I find that extremely ridiculous and the driver, Jeremy, advised that AAA will not pay for the tow to their yard. My next action was to call the business to figure out how much it would cost to get my car out or to let them salvage it. All the representatives provided no customer service as if they didn’t care as long as they saw the $$$. I tried to get a final quote which was different from the price when I had walked out — Gentlemen named Brad. The car was taken to their lot at 10 AM and if I didn’t pick it up by 1PM, they’d start storage. If I picked up the next morning that would be two days of detention fees. MONEY HUNGRY. Luckily AAA was able to pay the tow fee but they tacked on the disposal fee that was never mentioned until payment. I hope AAA never sends me to them again or I’ll have to use another service. If I never mentioned that I had AAA coverage, they would have made me pay an additional $ 240.00 but the funny thing is… AAA directed me to them.

On 9.23.15 my truck broke down in half moon bay and I needed a tow. When I spoke with action they said it would take 1 hr until they could get there. Fair enough. I gave them specific information about my vehicle and size. F350. Going to need large flatbed. After 1.5 hrs someone showed up in thier small truck. Driver said truck was to small to tow such a large truck. Duh! When I called them again they said would be another hr. This time it took 1 hr 10 min. Finally get it towed to my home. Before pick up I asked the rate for towing. $ 125 per hr. I’m cool with that. What they didn’t tell me is they were charging me for the driver that came from redwood city. So I ended up paying 1.5 hrs for the drive time!!! The driver said that’s normal. I’ve had 8 plus toes in my life for different company cars and trucks. Never have I seen such a scam.

After a nice long day I was hoping to come home and relax with family, but due to coming home finding one of the Action Towing trucks in my driveway I was a little frustrated. As I pulled up the truck was blocking my driveway and there were other vehicles trying to back out. This truck driver was asked previously before I even arrived to the location if he could move his truck. The first person he spoke to was a handicapped man that lives on the property. He did move his truck and happened to back right back into the same spot of blocking a private driveway. As I sat there I started to evaluate the situation asking the driver myself if he can move his truck. At this time, I was addressed back with attitude asking me if I can move my truck. Without having conflict with this driver, my reply was okay and I began walking back to my car writing down his license plate number #14079L1. As I am writing his truck is face-​to-​face with minds and he flashes his high-​beams. Within seconds, he moves his truck and then becomes parallel to my driver side window and yelling inappropriate language to me through my close window. Now mind you I have two young children in the car this driver was very rude and disrespectful. I don’t know if he was having a bad day, but his bad day became everyone’s last night. With that said I would never want to be towed by this company if they allow someone with such disrespect and unprofessional behavior as one of their employees. Yes, we all get stranded and sometimes we do need a helping hand from a toll truck driver, but this guy was the worst. Unfortunately, I did not get his name but I did get his license plate number. I’m looking forward to speaking to his supervisor and letting them know how unprofessional this young man was. Something so simple as to him moving his truck could have alleviated all that happened yesterday. As I look out my window this morning I see another truck driver from the same company hauling away a vehicle and it when very smooth why that couldn’t have happened last night. SMH

I called AAA last Saturday and they called Action Towing. Rick was very friendly and very courteous. He gave me a selection of either Firestone or Big O as he told me that he could only take me to any tire store within five miles as that was what was stated with my basic membership. He originally thought of taking me to Wheel Works, but the closest one he said was in Belmont. It turns out that there was one in San Mateo and it was about half a mile from the shop that he took me to, which was Big O.
Very professional tow company.

Think twice before leaving your vehicle in their hands when they do not even take responsibility for their actions.
Driver Felix hit the back of our car with his truck on a parking lot, made false declarations and walked away without any accountability, leaving me with the cost of repairs… Disgusting actually to see an adult taking advantage of my 18 y/​o daughter and my younger son who stopped and waited for that truck driver to clear the way.
A good life lesson for my children though, as they’ll know to take pictures and collect proofs next time against such unreliable people.

They are the concubines of the local PD. Want your car cited, towed, and impounded? Call Action Towing, they’ll get you covered.
Do NOT support these people — call an honest tow company instead.

I have an old car, which in the last couple of days needed roadside assistance twice. Both times AAA sent me guys from Action Towing, and both times I got great service. This is actually the third time that I deal with Action, and:
1) their drivers are the most polite I’ve dealt with
2) they got to where my car was within 15 minutes (at different times of the day)
3)my issues were resolved in a snap
I will definitely recommend them!

Today I decided was a great day to lock my keys in my car after a long day at work. I called AAA and they sent out Mike Burgess to come to the rescue! He showed up 2mins earlier than they had estimated. He was professional when he showed up and explained what he was doing. It didn’t take long for me to be able to access my car again! Thank you for all your hard work!

I contacted AAA to have my car towed to my mechanic. I pretty much new that my Alternator was dead. After 22 years it was time to go. Mike showed up and refused to do the job, trying to tell me that I did not know what was wrong with my car. It was ridiculous. I had to call AAA again and the next agency towed my car to my mechanic… And guess what??? My alternator was bad… I told my mechanic about this and he suggested I complain, which I did to AAA and now to the company… Lousy, unprofessional, incompetent service.

On Thursday, 10÷01÷15, I was shopping at the Home Depot in San Carlos when I discovered that the battery to my car was completely dead. I had to be some place soon. I called my AAA road service and explained the situation to them. Within fifteen minutes Action Towing arrived at my location. The two tow guys, Tom and James were prompt and professional. Because of Tom and James’ fast service, I was back on the road thirty minutes from the time I first discovered the dead battery.

Car was towed to this place, called them to confirm, but the guy picked the phone was being rude and impatient; they need more training and educating on their customer service on the phone, perhaps the job implies the person class, hate to say that, but the guy who picked up the phone on this afternoon shift just proved it.

Terry B is awesome — he’s helped us twice and both times went out of his way to resolve our problems and in last situation he picked me up at me home so I could show him where the car was. After he loaded the car on tow truck he dropped me back at home and towed car to repair shop. He’s friendly and super helpful — excellent service.

Thank you Joe, you’re a very kind and positive person. I really appreciate the fact that you came out to save us in the middle of a Knob Hill parking lot which for some reason makes most GPS go nuts telling you to keep turning right. Also the fact that you helped us push my car into our driveway despite the fact that you have Gout and it makes your joints hurt like hell. Keep up the great work and the positive attitude, you definitely made me feel better about getting stuck in a Knob Hill parking lot. Thank you very much.

Five-​stars all the way! Showed up in a minute. Great service with Shane P. for towing and road side assistance through AAA. Incredibly fast, friendly and speedy, especially in times of car trouble. My car stalled unexpectedly on a new battery. Ran all the tests and gave it a good jump start.

AAA came to my rescue two nights ago. Great service, friendly help. Took care of my towing and were trustworthy. Had them drop off my care at my service shop at night and dropped my key in their overnight Dropbox. Saved me trip. Thanks!

Wow, did these guys really save me!!! I did something really, really stupid and ended up with my SUV, trailer, and jetski stuck in the mud off road at the bottom of a steep hill at the edge of a running creek. They came and were able to haul both the SUV and the trailer with the jetski over 100 feet back on to the road on a stormy night. They were fast, friendly and professional. Although what I did was clearly stupid, they never once made me feel bad about it. I highly recommend them… In fact I recommend keeping their number in your address book!
Again thank you to all who helped… Travis, Brian, Steve, Paul and Juan.

Dishonest and unprofessional. They were an hour late than promised. Don’t tell customers you’ll be there when you say you will when you can’t commit to it. The only reason this review is getting 2 stars is because the price for towing was moderate and they are somewhat local to my location. Next time I’ll go with a more reliable company.

This review is for Chris.
My car wouldn’t start in San Mateo. I called AAA and the tow truck came. Chris was very professional and kind. Chris made the experience much less of a downer, for which I’m grateful. I never had to deal with the office but the service Chris provided was excellent.

As a AAA member, having 5 Autos, I see the guys at ACTION Towing… way to often for my road side needs.
These guys are awsome! Really. Professional, Uniformed, Curteous, Freindly and
Knowlegible. Had a jump-​start this morning on vehicle I infrequently use. Got it going and was givien a computer print out diagnostic on all the electrical devices to boot!
Great Service & People!
Robert Jaron
FC, CA

Must be the year of «towing» to say the least! First it was the «doggy» car (old Integra). Then now, it’s my Saab (a car company that went bankrupt). Go figure and just my luck right? @#$% Pretty soon, if this gets any worse, I’m going to have to put my motorhome back in operation! LOL
Both times Action Towing came to my rescue and both times delivered me safely in better shape to my personal mechanics, Ma’s Auto. I never thought I would write a review about a towing company, but both times my experienced have been excellent.
First off, they came in a jiffy. Second, both drivers who came to rescue me on different times were extremely nice and very helpful. Just excellent service.
Best part about Action Towing, man — their monster tow trucks are hi-​tech, brand new spanking new! This puppy rolls down the bed liner like bringing a princes on board. Man, that was sweet to look at! If I still had my 1965 Barracuda that would be sweet to look at on the highway going up for Hot August Nights!
I would like to thank the caring Cal-​Train guy who stuck behind me off the side of the highway to make sure I was safe until Action Towing arrived as I was at a blind curved when my «Temper-​Mental» Saab decided to cloaked and «you’re own your own» attitude!!! Guess it’s time to buy a Prius! (Sigh!!!)
When you are in an adventurous situation like getting stuck in the middle of the highway, it’s nice to know who you can call: Action Towing who will provide you first class service.