Cooks Collision

Everything about the experience was great — from beginning to end. And especially dealing with Alfonso.

They told me they were too busy to fit me in, so I made an appointment for several days later. Brought my car in on that day and was informed that they wouldn’t do a full estimate for me, because they don’t take third-​party checks.
So I left, called the insurance company, and found out that (contrary to what I’d previously been told) it wouldn’t be a third-​party check after all: the insurance company was covering it.
Okay, I thought, simple mistake: I’ll just bring the car back and get the full estimate. But when I courtesy-​called Cook’s to make sure it was okay to bring my car back, to my astonishment I was told they ***couldn’t fit me in until next Tuesday*** (six days from now)!
1. Why not inform me at the time I’m making the appointment that they don’t take third-​party checks? Why make me waste several days and then bring my car in, only to be be sent away? I told them at the time I made the appointment that the damages were being paid by the driver – why didn’t they inform me then about their policy, and save me several days of time? I could have taken the car somewhere else in that time, rather than wasting several days on Cook’s.
2. Why couldn’t they let me just bring my car back? What, in the 20 minutes after I left, they suddenly had such a massive influx of customers that the appointment I’d waited days for was now completely invalid? It would have been so easy to say «Sure, just bring your car back and drop it off, like we originally agreed.» But instead they make me start all over again with a new appointment.
Forget that: I’m going somewhere else.

Had a very positive experience; my car was hit in San Francisco, and my insurance company referred me to Cook’s. They were polite and responsive; Bhrett and Alfonso were particularly helpful. The repair took a little longer than originally anticipated, but they were in touch every day with text message updates, and responded quickly when I called with a question. Car looks excellent now. I recommend them.

Their employee hit me in front of their building. He made a wide fast turned right in front of my car and hit me. I honked my horn for a long time for him to see me. But, the employee did not hear me. Then, they got their other employee to come out and claimed I hit them.
I talked to the manager and he said he will solve the problem. He would like me to work with him instead of going to my insurance. I agreed. But, It has been 2.5 months and numerous calls leaving messages including drive there in person to find that manager, Drew and Luis, 3 times. They did not do anything. Last week they promised to call me to solve the problem. This Monday August 24. It has been two days and I called their office, the secretary hung up on me when I expressed my frustration of being hanged for 2.5 monts with calls unreturned.
I would not trust them. Their words have no weight.

I had an appointment to get an estimate for repairing my car. First, the receptionist calls to reschedule the appointment and I could barely understand anything she said. Seemed baffled and confused. Then, when I went to the appointment, I was kept waiting almost ½ hour. No apologies, nothing. When I asked how long the delay would be, the estimator just said «probably 10 minutes» and acted like I was being presumptuous for asking. No apologies, nothing. I decided I did not want to deal with these people, so left. Won’t be going back there.

I never completed my service here, but I did get an estimate. Cooks priced replacing a bumper and quarter panel a good $ 1,000 more than another shop. I recommend shopping around for the best price.

I recently had an unfortunate hit and run experience… not your usual kind that involves a car… mine was a pack of deer running across the freeway at 3AM on 280 North. YES A PACK OF DEER. Well one decided to run into the side of my car, drivers side, and altho there was damage I got away with less than I understand there could have been. Hence my introduction to Cooks Collision.
If you are gonna get in an accident, at least it doesn’t need to be a bad experience all the way through. I have to give a standing O to Cooks, especially to Cherie Ochoa. The process was smooth and fast, professional and repair exceptional.
I don’t recommend getting into a car accident nor having a run by from a pack of deer, but if you do I HIGHLY recommend Cooks for the repair service

Courteous and on time. Generally very good traits for repair shops but I ran into a small issue while I was here. My bumper was damaged and needed to be replaced. It’s a HOV vehicle so I needed to keep the stickers to send back to the DMV to apply for new ones. The plan was to remove the stickers and keep them attached to a piece of paper. They also said they could buff out some small scratches.
Well, when it came time to pick up my car, neither happened. They couldn’t find my stickers and the scratches weren’t buffed out. I pointed it out and had to come back another day for them to buff out the scratches and they found and mailed out the stickers to me. Overall, they did the repairs, but didn’t handle the smaller things which required me to make a follow up trip.

I got rear-​ended by a Farmers insuree and it popped the bumper out and dented the side panel. Cook’s Collision was very responsive once I decided to go to them to get my car fixed. I picked them because of their positive reviews on Unilocal.;)
Brian was very easy to work with. He was very nice, thorough, and professional. I went in for an assessment, he gave me an estimate and date/​time I can drop off the car. He coordinated a car rental for me while the my car was being repaired. The process couldn’t have been more pleasant.
They replaced the bumper and «fixed» the side panel. It took 3 – 4 days for the parts to come in and 5 days are the repair — Brian gave a very accurate estimate. He also kept me updated via email.
There’s one problem though and I will be in touch with them shortly about it. A part of the bumper is slightly sticking out. It’s a good thing they offer lifetime guarantee for their repair.
The office is clean and organized. They have filtered water and an expresso machine. There’s also a pedal-​free bike and tractor for kids.

Absolutely wonderful service! This place and people were just amazing and I just can’t say enough great things!!! Kevin was superb and so so helpful.

Horrible Customer Service
This is just my opinion and experience with Cooks Collision; Front Office Lady very unfriendly.
The first person a customer should encounter is welcoming not «mad at the world».
If I had a choice I would have found a different repair shop but the insurance of the person that hit me has USAA and recommend Cooks Collision and since this is my first time in an accident; I took the first endorsement.
I called and made an appointment; whoever picks up the phone is also unfriendly and seems to be too busy to give you her time; she said she will call back but never did (gave her a week); decided this lady will never call so I did and finally got the schedule to get an estimate of the car damage.
The estimator was friendly and went smoothly; the only thing is instead of 2 days my car was there for 3 days and they did not call till 4pm to get my car picked up and I work in south san Francisco so when I got there it was close so I decided maybe I can pick it up on a Saturday. Come to find out they are close on Saturday.
Here is where I am giving the review:
All said and done I thought I would never have to deal with this; come to find out the insurance rejected the car rental coverage. Okay, Not Cooks Collision problem right.
Since I did not have any information of the Insurance Agency that covered the damage; first thing you do is retrace your steps.
Called Cook Collision; same lady picked up the phone and tells me oh let me call you back since I have customers inline.
WHAT IS THE ABOUT! I am not a customer, I am not as important as the one in-​front of you since you already took my costs.
Somebody should train her on Customer Service!

Cook’s Collision did a fantastic job on my Porsche Cayenne. They replaced and painted the front bumper. The vehicle is fairly complicated to work on, and I have very high requirements. The front bumper has parking sensors and many curves around the air intakes that call for attention to detail. They exceeded my expectations; the workmanship is impeccable. I also received regular email updates from them while the car was in the shop. I have no reservation in recommending this shop.

Brian really did a great job with us. Highly recommended

Excellent service. Our 1999 Q45 looked as good as new after cooks took care of it.

I needed a body shop to fix scratches on my car. I chose this shop because the service is attentive, personal, and friendly (unlike some other shops). Their price is also competitive. I would choose this shop again if I need body work in the future.

After getting rear ended on my way home from work, and then getting pushed into the car in front of me, my car had quite a bit of damage and dealing with the repairs was not something I was looking forward to doing. Luckily, Cooks stepped up and made the process painless and seamless.
After talking with my insurance company, I brought my car to Cooks and went over the process with Brhett Butler, the manager. He assured me everything would be taken care of and they’d keep me updated on the progress. They even coordinated with Enterprise to come pick me up at Cooks to bring me to the rental car place (a small thing but made a world of difference).
Over the next 9 days they sent me emails (at my request) with the estimate (and then an updated estimate), the status of the car, and even dealt with the insurance part. It was literally the easiest, most painless insurance/​car accident situation I could have asked for.
They even sent me a thank you card afterwards — what a nice touch. Excellent customer service, wonderful communication, and my car looks good as new. Can’t beat that!

Someone ran into the rear bumper of my car in the parking lot… my insurance company recommended this place. The service was great. They called me as soon the parts were in, and two days later I drove away with a brand new rear bumper. They even washed my car. The whole process was efficient and service was good. I hope I don’t have another accident, but if I do, I will go back to this place.

I have beengoing here (am a terrible driver!!) for years. It used to be called Mic’s Auto Body and it was great! Well, service is still outstanding, efficient and very competitive price-​wise. Highest recomemndation.