Autozone

Ana and Hector were awesom! Bad windshield wipers needed to be replaced (in the rain of corse!) They both help and replaced the old wipes for me!!! Thank you!!! (Didn’t catch the name of the sweet sweet girl with the blonde hair but she was awesome too)

I’ve experienced why this auto parts shop has such a high review.
I came to purchase a brake light because my car had the warning. I wasn’t expecting the level of service from an auto part store. The store manager immediately greeted me and asked what I needed. I mentioned that my light was out. He immediately asked someone to help me confirm that indeed the light was out.
Mind you it was really cold outside but he came out anyway. He helped me figure out that it was right brake light that was indeed out. We went inside and he proceeded to find me the part that I needed.
That’s when he truly went above and beyond. He offered to help install it for me. As there was a few tools that he needed, he went back in a few times to get it. And he truly took care to remove the panel in order to access the light and put everything back.
He even waited to double-​check that the light was working before he went back inside. Thank you so very much!
This is the best customer service experience that I’ve ever had from an auto parts store.

I came in the other day to replace a left front turn signal on my car. I was immediately greeted by the store manager, Tim, who asked if it was the front or front/​side light which was out. I didn’t know, so he went out to look at my car to identify the broken light. He quickly realized that it may not be my light that was the problem — it guess the light appeared in good condition. From there, he spent at least 10 – 15 mins diagnosing the problem and found that the issue was a lose switch that needed to be tightened. Light now works!
This is the best customer service experience that I’ve ever had from an auto parts store. Tim was very nice and helpful! Great Job! You guys have definitely won my business moving forward!

I came in hoping to receive the good ol’ complimentary diagnostic check that Auto Zone typically offers to those with the check engine light on. To my dismay California doesn’t do that. Despite this setback, Tim Ovarec (think that’s his last name, he’s the store manager) provided exceptional customer service! After he took a look under my hood be realized that my power steering fluid was low and after I bought a bottle, he filled it up, cleaned the area around the cap and gave me a few recommendations for local mechanics since I’m about to get a smog test. Thanks for the great experience Tim!

I went in for a car battery and the service was great. I got helped right away and they installed my new battery for me for free. They also helped me with an air filter and a windshield wiper which they also installed for free. Great service and friendly.

They replaced a battery for me including free installation! Took about 15 minutes
they were very nice to deal with and prices were great

First time visiting here. Can’t remember the last time i experienced such a woeful experience in a store. One person initially serving. Obviously held up with trying to find an item in storage for a customer, but unable to do so. Meanwhile the line is building up. Eventually… and i mean eventually, he calls out to other staff. (at least 3 other staff putting stock away behind cashiers). Another minute or two and one of the other staff finally open another register. Then this clerk is stuck trying to locate an item for customer. Not once did either staff member even look up at the customers waiting. Even an old fashioned «Hi, were sorry about the wait». nothing. A couple of customers waiting in line just gave up and put down their purchases and walked out. Followed by me shortly afterwards. 20 minutes and not one person had completed a transaction. If you are planning on going here I would suggest clearing your schedule for a whole afternoon and perhaps even pack your self a packed lunch. Cause you’re going to be waiting a long time.

I’m giving the store 5 starts because the last 2 times that I’ve visited the store I was helped by Juvenal. He is probably the most helpful employee in that store. Very accommodating, very friendly and polite! The store is always clean and neat too, but I’m writing this review only because of him!

Shop here Yesterday at 1:30 pm ! Me and one costumer returning item. 2 female Clark one was assist to return other on phone and cleaning her nails after over 10 min wait for any movement from her just left items next too her and left! Yes, I shop here before service was excellent! Please fire people who don’t belong too service !

Mike on the phone was extremely helpful. I asked him about snow chains/​cables and he responded with pertinent information in a friendly manner. He was very neutral in his reply and provided me with the knowledge to make the ultimate decision.
Five stars to this employee.

I haven been to many auto zones before and this one is very small and has a limited selection. Other than that, this place is pretty good though if you need something basic for your car.

I have NEVER had a bad experience at this Autozone. The customer service is excellent, the staff is friendly & knowledgeable, and they have the parts you are looking for. Why go anywhere else? I was in today because my car wouldn’t start, and Jonathan worked with me and my stubborn battery for over an hour. These folks go the extra mile, and won’t try to sell you anything you don’t need. Do yourself a favor and come here first!

Does old service culture haunt new businesses? Cause the crappy service I’d get when this used to be Anderson’s TV/​Electronics or whatever seems to have lived on:
I really do not appreciate standing in line for well over five minutes just to buy one bottle of antifreeze when there are staff clearly available in the store.

Ended up not finding what I needed there… they didn’t have the windshield wipers for my car in stock. However; that aside… the store is super clean, large, has a convenient parking lot, and attentive workers. Upon arrival someone approached me right away asking if I needed help. The employee was knowledgeable and friendly. They are open later which is nice too. I would definitely return here. Hopefully next time though they have what I need.

with two customers and at least 4 store employees zipping into the back and ignoring both of us customers, I waited 10 minutes, then gave up and walked out.
my son was in this store many months ago and was told that a part had to be ordered. When he replied that the on-​line web site showed the part was in stock in this store, the employee then went and ‘found’ the part.
no one can duplicate the old parts guys, but they are long long gone. Having said that, the auto zone in redwood city doesn’t even try.

I always go to to autozone for all my parts and fluids, I always thought they were «good enough», but I came in because my headlight was out and i needed a new bulb long story short I lose both the adapter and the bulb. An employee, David, totally not only got me the right bulb he helped me put it in then and there for free and he even found the bulb and adapter i was missing because I left it on the housing underneath the hood. I would recommend autozone for anyone if you need help ask for David.

Went in last night for a battery, went back in today for wipers and to return old battery for a $ 12 refund.
Most amazing staff. The man came outside to make sure the wipers work before making me buy them, he was friendly and funny.
Didn’t make me feel like a lost female in a «mans» store. Autozone! The friend zone! :D
I’ll be back for anything car related.

Nothing special about this auto parts store. Prices are a bit on the high side compared to others. I suppose the fact that the location and a decent size parking lot is worth 1 star.
This used to be the old Anderson’s TV place and wish it still was. Anyway, if you are very lucky, you will find 1 guy who knows something about cars and can talk the talk if you’re a knowledgeable «car guy» but have had to return several items that were the wrong part or didn’t fit when the remainder of the «crew» is on duty.
The website is useless and although they have a cell phone app, pretty much a joke as the part numbers are wrong and very very few items on the website do they have in the store. They have «similar» items, but at higher cost.
Stereo in the store usually blasting unless you go in the early morning when they seem to have better employees but it really is hit or miss.
Store layout is just dumb. Kind of like someone from Safeway designed it with stuff you «really» need out of the way but not that big of a deal.
To their partial credit they do have this rewards card where if you spend 20 bucks or more per visit you get a discount of a certain percentage after spending 100 dollars or somewhere around that amount.
Buy oil or car wax here and you’ll be OK but know your part numbers on your own before venturing into this place only to get home with something that is wrong, doesn’t fit, or incomplete and requires a trip back.
The tool rental program sounds good as you pay in full for a particular tool (steering wheel pullers and stuff like that) then return it a bit later getting your money back. Apparently no daily charge but haven’t looked into it. Selection is bleak though and not much that the average gear head either doesn’t already have or would only need once every few years but a decent idea.
That’s about it. They get a second star only because I have run into at least one person on a few visits who knows «something» about auto parts and not just a cashier who barely knows what aisle something is located.

Hi, I just called Kathy from headquarters and left a message to her… Some of your employess were Singing gangsta rap and making racial slurts while customer shopping which some of them didn’t know English but high offensece to me… Me problem start it when I was doing me return with receip on hand the manager wanna to argue about me return
New store or what not… better service at kragen
Para mi gente que no entiende estos empleados son racistas y no
Valoran a un cliente si no se burlan de la gente latina con bromas
Si valoras a tu gente latina no compren en esta Tienda
Auto zone redwood city ca
Atte never shop again at auto zone !

Wow, this is the cleanest auto parts store I have ever been to! And super organized! Very easy to find things
I cant comment on their customer service, but I’ll definitely be back when I need auto-​stuff.