Better Housekeeping Shop

I had a similar experience as the previous reviewer about presenting BH with a competitor’s quote and them telling me that it «looks like a great deal» and I should go with the other guy. However, that is not the reason for my rating.
I spent over $ 21,000 at BH on an entire kitchen of appliances. They screwed up the order and left out the microwave that they admitted we spoke about several times, their delivery people have no legitimate office to call (you have to try to reach a driver on his cell phone while he is out making other deliveries), and when the appliances were supposed to be delivered the deliverymen discovered that they had not previously measured the elevator (as they themselves admitted that they should have) and it turned out that the fridge didn’t fit in the elevator.
So, I had to reschedule the delivery of the fridge (and the microwave that they forgot on the first order) and take more time to sit at home and wait for appliances. I also had to pay an additional cost to have the fridge disassembled and delivered in pieces (which would have been okay if someone at BH had told me ahead of time that this could happen), and when it finally was delivered, nobody put it back together! I called BH multiple times and was told to patiently await a call from a repair shop that would schedule yet a THIRD appointment to come put the fridge back together. I finally gave up on waiting and called the repair shop who said they had been waiting on BH to give them details on the job! Good thing I didn’t hold my breath for BH to come through on what they claimed (again!!).
Bottom line… it’s been weeks since I ordered my appliances. I finally got them but it took two separate delivery trips (and having someone wait at home) and additional delivery charges and dozens of phone calls (including to the owner, who was marginally helpful) to even get that much. However, my fridge is still in three pieces, I have no idea when this third party will be putting it back together, and this will now be my third time waiting at home…
You’d think dropping $ 21k would get you some level of customer service but I guess not…