Better Housekeeping Service

I purchased a Summit wine cooler less than three months ago. Last week the cooler malfunctioned and froze all of my champagne. The bottles exploded causing over three thousand dollars of damage. At this point the store has done nothing to help me out. Not only did I lose 3,000 dollars of product I also have not be reimbursed for the 1,200 cooler that was destroyed. I feel I cannot recommend a company that doesn’t stand behind the products it sells.

I have been a customer of Better Housekeeping in Red Bank since 1995– the sales people have been knowledgeable and helpful, never rushing or pushing us to buy. We redid our kitchen in that year and were very pleased with our choices — microwave, cooktop (gas) and convection/​regular electric oven). They arrived as promised and on time and installed with no problems. We recently replaced our microwave and cooktop and had a similar experience. Sorry other folks had such poor experiences but I felt I had to put in a good word for this business. Seeking service on an old appliance, I am about to call Better Housekeeping !

This used to be a great place to buy from and get service from. This was the worst and most stressful service experience I have ever had! I needed to get my Jennair stove fixed. The burner blew out. They came to my house on Aug 24^th and said they would order the parts and they would be in in 3 – 5 days. On the 26^th I called and was told the parts were on the truck and that they would call me on Monday to set up call. No call, so I called both Tuesday and Wednesday and was told the same thing and still no one called me! I called on the 31^st and asked for the owner Mike, who said his worker denied saying that to me and that reason for the long delay was that they never confirmed my landlord’s approval for the credit card and gave me a bunch of excuses of why this happened. My landlord who is GREAT, denied ever getting a call from them. I said I would pay the charges and let’s move forward. So now we are at 8 days later and they never ordered the part. It sounds like a bunch of people covering their butts who don’t communicate with each other. So here it is 10 days later with no stove! The (unfriendly!) guy comes fixes it and starts to leave saying my landlord was being charged for it. ARE YOU KIDDING? I thought you were waiting for approval! The repairmen goes on to say I don’t have time for this I have 7 calls waiting AND he refused to give me a receipt! NEVER AGAIN!