Hampton Inn

The room and bathroom were very clean. The continental breakfast had a decent variety– something for everyone– and it was clean. Quite a few of the other guests at the hotel were also in town for the Elton John concert (that’s why we were here). A lot of us had breakfast at the same time, which is how we found out there were so many people staying at this hotel for the concert, so chatting about the concert the next morning was neat. If we ever had a reason to go back, we would stay here again. I’d strongly encourage staying on this end of town rather than the Santander Arena part of Reading.

Checked in yesterday and so far I am very pleased with this hotel. I travel a lot and usually go with more popular hotel chains. And never stayed at a Hampton Inn and I have to say that it exceeded my expectations! Upon entering the lobby is welcoming with fresh baked cookies and fresh green apples displayed for hotel guests to take at their liberty. Fast & easy check in. Friendly staff, clean comfortable rooms & bathrooms including: microwave & fridge in addition to the usual coffee pot, extra free personal toiletries that many hotels do provide such as mouth wash, bath gel, make up wipes and a vanity kit including: cotton swabs & cotton balls, shower cap (which few hotels provide). Great free breakfast! From our experience with this place so far, we give it two thumbs up! I definitely recommend it!

I have stayed here before and remember a similar experience back then as well.
The rooms here are tight. The furniture is crammed along the wall up to the A/​C unit and blocking the A/​C from circulating so if you are on the 5^th floor, it can still be warm in the room on a hot day. Yes, there is a thermostat that you can control but it will not allow you to go below 68 degrees.
The bathroom is also cramped. the sink is at an angle right inside the door. The tub is the biggest problem. The tub is very slippery and there is nothing like a mat or anti-​slip strips on the bottom to prevent you from slipping. The only thing you have is a handle but by that time it’s probably too late and you already and partially fell.
Hot breakfast here is their standard frozen stuff that is reheated. It is all unappetizing. There was hardly and fresh fruit options. You are better sticking to cereal here.
The best thing about the hotel is the free wi-​fi and even that signal was poor at times.

Alles in allem war es nicht der Bringer.
Das Zimmer hatte leider Teppichboden. Das Bad war schon älter und die Heizung/​Klimaanlage war eine Zumutung. Das Gerät unter dem Fenster mit Durchbruch nach draußen funktionierte entweder mit voller Kühlung oder voller Heizung und wechselte dann bei der gewählten Temperatur immer hin und her.
Zudem befand sich mein Zimmer gegenüber dem Raum mit Getränkeautomaten, die dauernd Radau machten.
Für eine kurze Dienstreise ok, es gibt aber bessere in der Umgebung.

Stayed here recently during a visit to town for a family wedding.
The bad:
–The front desk flubbed my early check in request, despite my calling and emailing and getting 2 confirmations that everything was in order.
–The beds were very lumpy and the pillows too floppy.
–The free breakfast was ok, but the food was not replenished in time and it got dried out and by the time the old lady brought fresh food out most of us had already left.
–The pool was out of commission and we were never advised of that upon check in, with 2 little ones this is a big deal.
–The heating/​ac system was noisy and kept going on/​off all night.
–Was promised a mini suite but we got a regular room with a small vestibule in the corner that held a table and a small fold out sofa, not the kitchen area and large bathroom and separate bedroom as promised.
–The hotel does need a makeover, it seems stuck in the 80’s.
The good:
The hotel was clean, the employees for the most part were great.

I stayed here last month, while I was in Wyomissing for work. The location was perfect for where I had to be every morning. The entrance is kind of tricky if the hotel is on your left. They have no turning lane to get into the hotel, so if you’re not familiar with the area, and it’s dark, you might miss the turn. I sure did. The staff is extremely nice and strangely everyone that I encountered was very attractive. I guess they only hire the pretty people. I’m not complaining! The gym is sweet! Weights, ellipticals, treadmills, and tons of tvs. To get to the pool, you must walk through the gym. These are all on the first floor, along with the business center. I had to print some pdf files and their computers would not allow it. The front desk tried helping but with little success. I suggest if you have important papers to print for work, don’t rely on their pcs. The breakfast was subpar. It’s what to be expected for a hotel. I enjoyed the oatmeal selection. I loved the fact that this hotel is trying to do their part on «Being Green.» I’ve been in a handful of hotels for work and this was the first one that offered recycling. In each room, the receptacles have a slot for trash and one for recyclables. They offer fresh baked cookies at night and sell Healthy Choice entrees, pints of ice cream, snacks, random munchies, and drinks. There are plenty of restaurants, bars, and shopping within walking distance. One thing I didn’t enjoy was the fact that I was put in a room with double beds. I reserved a king suite because I love the big beds while traveling. So I was a bit disappointed. A coworker I traveled with said her room looked like a closet. She had one double bed and the room was half the size of mine, so I guess I’m lucky! I’d definitely stay here if I was back in this area.

My new preferred hotel when visiting Reading.
Comfortable quiet rooms with all the amenities and qualities that better Hampton Inns have. Breakfast was decent, better than many complimentary breakfasts although not a lot of options if you have dietary restrictions.
The staff go above and beyond to ensure their guests are satisfied. Location is less than a mile from lots of shopping/​commerce, and a short drive from downtown Reading.

This is about as good as the hotel action gets in the greater Berks County Area. We stayed here for a few nights when the power went failed due to falling branches in the winter of ²⁰⁰⁶⁄₂₀₀₇. It served it’s purpose, but I am not sure I would make it a destination. One advantage might be that if you collect Hilton Points or have Hilton status, you can continue to earn them here. Hampton Inns also have a respectable free continental breakfast as usual. Still, many better Hampton Inn properties exist, such as the facilities in the Outer Banks and Myrtle Beach. This inconsistency of quality is what alarms me most. I would only stay here again in a similar case where my home lost power and we needed heat badly.

A nice hotel. Clean, neat, and modern. Nice people, good courteous service.
Decent breakfast. Coffee/​tea/​fruit/​fresh-​baked cookies available round the clock in the nice lobby sitting area that has a nice comfy ambiance and TV.
Rooms smell good and have a nice flat/​wide screen LG TV, a refrigerator that’s actually decent sized (roughly twice the size of a typical college mini). Microwave was the only «old» and kinda outdated aspect but hey, at least they give you one, and it gets the job done. Pillow-​top beds with lots of nice mushy pillows.
Beautiful bathroom, nice shower and shower head. I’m very into my showers, so shower quality tends to weigh heavily on my opinion of hotels :) This one was very nice, good pressure and coverage, and aesthetically pleasing.
Wi-​fi is free in-​room, and decent enough speed, though I don’t think the hotel was very full during my stay. I got about 2mbit down, 1mbit up around midnight. Youtube had no hiccups. I got 5mbit/​5mbit at 3am.
Thermostats only go down to 68 degrees. Obviously an energy saving measure, and not an entirely unreasonable limit for normal people; but I would’ve liked to be able to set it just a little lower, just for night time, as I like it real cold when I sleep. I’m a freak though.
There is basically no view to speak of, as it’s a highway-​shopping type of area.
Inter-​wall noise transmission is a good bit higher than other good hotels. You can hear people talking and shuffling in the hallway, and at one point I heard what I assume was a kid running up and down a hallway, possibly on a floor above. This wasn’t much of a problem during my stay as no one was really making much noise, but I get the feeling it could easily become a problem during a less lucky stay. No highway noise though.

what a great hotel. i felt i was at a 5 star resort. they have a gym, indoor pool. he rooms are super super clean. they have a 24hr coffee station. they make fresh baked cookies in the evening. the breakfast was great! staff is super friendly.
also free parking!

I was impressed by the hotel. Very nicely kept inside, good location, nice HD LG TV’s in the room.
What i was not impressed by was the fact that we were given a full bed, rather than the king that I had requested. Also, our room was one of two adjoined to another for suite purposes — the group next to us was quite loud, it was VERY easy to hear them, and I was woken up at 12:35 because of this.
So, in summary, the hotel itself is great, assuming you get the right bed size and a non-​adjoined room full of noisy neighbors. If you don’t, be wary…

I have stayed here many times in 2011 for business, don’t know the staff by name or face but have never had any issues with the quality of the room or facility. I have used the business center with success. The breakfast is always well coordinated and on par with other Hampton Inns around the country in my opinion. Even a bit above average for Hampton Inns. Location is good and central to the Reading area. I am a Diamond level traveler with Hilton and find this location good and reliable with great rates for Government contractors and online. The staff has never been anything less than awesome and seem very genuine with their desire to support the guests. Will continue to stay here often in 2012!

I stayed here earlier this month when I accompanied my bf on a business trip. This is more of a 3.5 star review.
The Nitty Gritty:
(1) I enjoyed myself at this hotel. The staff was friendly and prompt and it’s in a great location with many shops and restaurants right next door and around the corner! The room was a good size. They had a good selection of television channels and I liked the convenience of the microfridge! (+3)
(2) On the very last day however, they rushed us to check out. I didn’t appreciate that and I didn’t think it was necessary as long as we got out before the designated time. (-.5)
(3) The breakfast here is subpar. But its free. (-.5)
(4) The décor is kind of in poor taste in my opinion (-.5)

Here are the facts — you judge.
Pro’s
1. Keri greeted us warmly when we checked in. Each time we saw her, she knew us by name and inquired whether our stay was going well.
2. The bed was comfortable.
3. The room was clean.
4. The cleaning staff was courteous.
5. Free wi-​fi and hot/​cold breakfast were included.
Con’s
1. The day we checked in, someone had dropped ice cream in one of the elevators and splattered it all over the walls. The front desk was told of this disgusting condition multiple times by several guests over a 1 – 2 hr period. Nothing was done. Finally, a little boy slipped and fell. It was completely avoidable.
2. The front desk staff was snide. A guest came down to complain of a stopped-​up toilet. He was handed a plunger. Astonished, he asked if someone could be sent up to repair the toilet. He was told there was no maintenance staff on the premises and that «we at the front desk are not haz-​mat, you know». Very rude.
3. My sister in law had paid Expedia for 2 rooms for 5 or 6 nights and had the receipt to prove it. Someone somewhere made a mistake. The front desk gave her one room and said she’d have to pay for a 3^rd room if she wanted her kids to be in a second room. Anyone with teenage kids knows NO ONE will get any sleep if they have to share a bed! The front desk was informed of the situation and showed no sign of empathy.
The error was traced to the Hampton Inn’s central booking service, but at first the local desk staff refused to help in any way. Eventually the front desk did try to talk with Expedia and Central Booking. Next, the front desk claimed they were «full» and there were no rooms for the kids. Miraculously, they eventually «found» a room next to my sister-in-law’s which had an adjoining door (this was the 2^nd room that had originally been reserved and already been paid for!). They were asked several times if there would be an additional charge and if so, what it would be, but they never directly answered.
No explanation, no apology. It’s more a matter of attitude sometimes, ya know? They just didn’t seem to know that they were in the «hospitality» industry. This occurred at about 7 PM on a Friday evening when there were a fair number of people checking in. And yet there was no manager on the premises, nor were they empowered to help the customer in any way.
Our stay wasn’t bad, but these other incidents really soured the whole experience. We have stayed at other Hampton Inns that have been wonderful. We expected more. I wouldn’t stay here again. I’d stay at Homewood Suites or the Courtyard Marriott.

Stayed here for a business trip, was nice to be close to customer. Good amount of shopping around the location, and good selection of dining choices.
Will stay here again, staff is very friendly!

Stayed here for work last weekend. Nothing too exciting to report. Rooms clean and spacious, free wi-​fi. Free continental breakfast in the morning. Rates were 105 for the night I believe, which I thought was reasonable for a weekend. Recommended if you ever find yourself in the Reading area.