Crowne Plaza Reading

Very polite, courteous and helpful night staff on the evening of my stay. They helped me find the snack shack gift shop area and got me all set. Great rooms and nice staff.

WI am very pleased to say that after traveling ever week for 15 years that the Crown Plaza in Reading PA is now one of my favorite hotels.
The people were so nice and accommodating
, the gym, pool and restaurants were clean and organized and the rate was low.
Can’t ask for more than that. And to finish
They had homemade apple dumplings at breakfast. All for free

Lousy check in. I obviously have a dog as many people in lobby were making a fuss and I booked reservation for pet, King size room with sliders to courtyard so it would be easy to let the dog outside. It was also obvious I need a wheeled walker to move. I stated during checkin the details on reservation — room on courtyard with sliding glass access to yard — and we are given room key, but then we are told there is an extra fee for dog and we have to be booked to another room. So I ask again — but this room is on the courtyard with sliders to outside — and am told yes. We TRY to get to room — which was at least one city block distance away from front desk -(MOBILITY problems!!!). We ask an employee how to get to elevators after walking down long corridor for five minutes — Only to be told room is on lower level and there are no elevators! how was I expected to get to room with a walker? I might also mention my husband’s arm was in a sling — he broke it earlier in the week and couldn’t manage luggage well, so I had it packed onto the walker. The employee we asked for directions saw our OBVIOUS dilemma and carried bags and walker down the stairs to our room — — only to discover we were given a room WITHOUT sliders to outside (easy access to let dog out) and NOT on the courtyard as reserved, even though I confirmed at front desk not once but twice. Employee did call front desk and switched us without having to walk all the way back again, but it was still a very difficult and lengthy check in and uncomfortable due to the long distances and stairs., and although we had sliders to the outside, it was not to courtyard but rather a steep hill to the parking lot that I could not navigate with the walker. We were also told by front desk breakfast served to 10:00 am — but printed in room was until 11:00 on weekends, and we checked in on a Saturday.
I specifically booked this hotel because they allowed pets and there was suppose to be easy access to outside, so my walking would be kept to a minimum and keep my pain levels low. I should not have done the stairs as now, two days later, my knees are so swollen I can not walk at all due to pain.
Bed, linens and towels not as comfortable as Sheraton, but same price. Room was quiet, but that may have been because we were on an unoccupied wing and saw no other clients, or even Do Not Disturb signs. Breakfast was standard buffet, with omelets made to order. Out of bagels and english muffins, french toast was crispy (not in a good way) from sitting too long, pears and peaches were canned, potatoes were cold and the coffee sucked — and didn’t arrive until ½ way through meal. We cut out stay short and only stayed one night instead of two. I should have cancelled immediately after realizing there was no elevator, nor easy access to outside for a person using a walker and owning a dog.

I attended a corporate training program for my new job which was held at the Crowne Plaza in Reading. Each morning I have my coffee and breakfast in the restaurant. Each day I have been here the service has been 5 stars. Ana has has been my server each day, what a breath of fresh air to experience sincere hospitality in this day and age. She is very professional and displays a true commitment to ensuring the happiness of each guest she interacts with. To make the experience even better the food is also very good including the made to order omelets that are perfectly made by Chef Paul, another above average employee with a great attitude everyday. Paul makes delivering great customer service look effortless! Thanks for delivering a 5 star experience everyday! The Crowne Plaza is lucky to have such great employees in a time when sincere customer service sometimes seems to be a thing of the past!

Tired when we rolled in… took awhile to check in as there was only one front desk clerk. Lobby was super loud with thumping latin music. Asked for a quiet room. Offered a lower level king. No elevator down, had to manage the stairs with lots of bags. Room is small and tired, Needs a refurb. Arrived about 10:00 pm. Starving. Tried to order a pizza. No one answered the phone in room service or front desk for several tries. Finally at 10:20 was informed room service closed at 10:00. This is really a bit early for a full service hotel. Looks like we’ll go to bed hungry tonight. Would stay here if I had a choice.

I stay at this hotel often. I am a holiday in platinum member and do approximately 150 nights a year at IHG hotels.
This hotel is very modern. The customer service is the best around. It is walking distance to many major restaurants.
For holiday in platinum members there is a managers reception every night in the tower.
also on Wednesday nights there is a large reception in the dining area.
I would recommend this hotel when in the area.

I had a fantastic wedding at this crowne and I cannot explain how great the staff and employees were. They did everything to make sure we had a wonderful time. Laura Taylor is freaking amazing and you NEED to have her help you plan your events. She made the venue so beautiful and kept me so stress free during the whole process. It was worth every penny!

Fun Fun fun, DJ Tuesday thru Saturday !!! Yeah Good nights, bar tenders awesome Hotel management fabulous, breakfast in the AM incredible omelet station Yummmm !!!

I have stayed at the Reading Crowne Plaza over a dozen times and have found every visit to be pleasant and enjoyable. Rooms are clean and comfortable and the staff is accommodating and friendly. Everyone working at the hotel went out of their way to make me feel at home and part of their «family». The manager Dan and assistant manager Eric run a great hotel operation. I highly recommend this hotel to anyone looking for a great place to stay!

Best experience at a hotel. I’m here for a work conference for a few days. First time I’ve ever really travelled without my husband, so needless to say I was pretty lonely when I first arrived.
The check in process was super easy, so that was nice and stress free, but then I had to walk to lonely hall to my room.
I open my door, and the room is gorgeous. Huge bed, super clean, great size bathroom. There’s a super cute self spa treatment packet on the bed for de-​stressing, so of course I used it and I loved it. Watched a good movie on the tv and went to sleep.
Next morning I needed a taxi to get to my conference so I called the front desk to have them call one for me. They did 30 minutes in advance, but the taxi was no where to be found. I waited for 15 minutes, freaking out that I was going to be late on my first day. I asked the ladies at the front desk to call again, and that’s where my fifth star comes into play. One of the ladies at the front, Ellen, recognized that I was freaking out about being late, and without hesitation offered to drive me. It was the sweetest gesture ever, and she refused to take any money from me for gas or anything. She truly recognized when her guest was in need, and rose to the exceptional above and beyond. Today, subsequently, has continued to be amazing. Thank you Ellen, and thank you to everyone else who works here and is making my trip and easy and wonderful as possible.

This hotel is better than most I’ve been. The staff are really nice and the room is pretty clean. They even provided my with a toothbrush and paste since i forgot mine at home. The room service here is pricy, prefer to pay a visit to the nearby hooters, red lobsters, outback and longhorn steakhouse. The cons were that the water tasted funky and my toilet was really loose to the point that it would tip over.

thus far, I’m very impressed with this hotel. I don’t stay in hotels often, but I have to say, checking in here, and staying here has been great. Decent room, and good service. I can see why my company chooses them for group room bookings. Nice place, and very clean.

Came here for the New Year’s Eve party in the ballroom. Everything was very nice and clean. The ballroom was barely decorated and we were lucky to even find seats at a table. The band was awesome. My only complaint is that the ballroom was very chilly considering it was 20 degrees outside. The caterers were friendly.

How on earth do you fight with someone when they tell you there’s a huge, gaping hole where the AC unit is supposed to be when it’s 90+ degrees out? How does housekeeping approve a room to be sold when they haven’t cleaned the toilet? What’s great is that they weren’t going to do anything about it until the hubs took a picture to the desk. UGH.
Eventually the desk moved our belongings into another room that had moderately working AC, and gave us a discount on the room, but that doesn’t make up for the fact that we missed cocktail hour at my cousin’s wedding while trying to convince the desk staff that there was a huge, gaping hole where an AC unit should have been.

Hospitality is what hotels ought to be about and the Crowne Plaza at Reading, PA is up there with the best of them.

I stayed at the Crowne Plaza Reading/​Wyomissing, PA March 25 — 28, 2013 and found this hotel, its staff and management to be exceptional. I travel for work and stay in 30 plus hotels each year and have not experienced this level of attentiveness even in Five Star Hotels. The General Manager Craig Poole lives on site and his personal vision, ethics and tact which is impeccable translates throughout his staff. The Chef staff (that I pay much attention to) is top notch. Chef Paul as the morning chef is both great at what he does and adds much to the ambience of the hotel with his board smile and jovial attitude. I would personally recommend this hotel to anyone traveling the area and I look forward to my return visit in the Fall season.

Great customer service! Maria, the manager at the restaurant, repeatedly went out of her way to be helpful. One girl at the front desk gave me a problem with check in, but other than that everything was excellent. Nice warm pool and workout space… incredible breakfast buffet (they make you your own omelette)! Thank you, Chef!

The people here are very very friendly, practically family. (I have stayed here for over 1.5 years…) Breakfast buffet is really nice, eggs made to order and Chef Paul gets it right every time, he’s a jolly fella. The bar is standard but the beer selection is quire diverse with seasonal microbrews on bottle. Clean pool and gym along with a great outdoor area with volleyball net.
If you’re staying in Wyomissing, this should be your hotel of choice. Also try to get a room in the tower, bigger rooms/​bathrooms, better amenities and toiletries from bath and body works. Also you get to use the lounge which serves happy hour from 5 – 7, free small bites and beer and wine.

The hotel is good, but what makes it great are the people working there. Upon checking in the front desk staff were very friendly and welcoming. We met the Assistant General Manager Eric Brown who was very helpful.
We stayed in the Tower area. The rooms are good size with king beds, nice toiletries and good shower pressure. Very clean and comfortable.
We also ate breakfast there, which is highly recommended. It’s not your basic buffet with crappy donuts and bagels. They serve plenty of breakfast meats, cereals, fruits, etc. There’s also Chef Paul who can make an omelet to order, which was delicious. Chef Paul and all the waiters came around and took care of us.
Overall an enjoyable stay. Definitely come here if you’re ever in Reading!

My best friend got married here earlier this year, and the hotel staff pretty much botched up her entire wedding.
They overbooked the hotel between our wedding block and a huge group of people from the hood. Instead of trying to make up for it, they made us move our hotel rooms to a sister hotel down the street, and gave the other group our pre-​booked rooms.
Oh, those people were running up and down the halls all night prior to the wedding, smoking weed, and snickering at the wedding party in our getup. The hotel staff did nothing to quell the noise or offer to reimburse us in any way. Looking back, we should have called the police on the other lovely hotel patrons.
In other words, stay here at your own risk. The rooms are nice enough, but the staff acts like they could care less about you. Definitely do not book your wedding here unless you want an incompetent wedding planner and terrible, unattentive staff for your big day! It was like a circus.