I was driving on 435 and realized my car was shaking a lot. I knew I needed an alignment, but the problem was much worse than expected. I friend of mine has pointed out that my tires were shot. So there it begins. I hear this radio ad for RNR tire and wheel in Raytown. What caught my attention was the flexible payment plans they had. Not everyone can come out of pocket immediately for a set of tires. I decided to look into this place and found that they have locations all over the U.S. That made me feel better. After going to these NTB stores and Firestone branded places, I really didn’t feel like the hassle of being upsold on everything else they could gouge me for. I only wanted tires and an alignment. So before walking in, I called. A gentleman named«Sal» answered the phone and was very helpful. I told him I needed tires, and he immediately started telling me options for the sizes and prices. Sal was very knowledgable when it come to life expectancy, rain and weather performance and ride quality. I felt good about the call and learning they don’t do a 5000 point inspection to sell me something else. It looked like I was just getting the alignment and tires! I come in the store and meet Sal, he was great and remembered me from the call a few days prior. Within minutes I was sitting in the lobby while my car was being taken care of. The selection of wheels they had in stock was impressive and like nothing I’ve seen before. I almost bought a set to upgrade my car. Donnie the Manager come to visit with me while I was grazing the displays, and told me how financing and flexible paying worked. I decided that this wasn’t the car to upgrade, but when I get one, you’d better believe that these guys will get my business! Finally the Manager came to get me, and went through the alignment sheet with me, as well as the tire warranty and list of extras. I had no idea this was such a inclusive package. A gentleman was there with the manager and had introduced himself as Jason. Once again, a stand up guy. Jason was with other customers, but took the moment to say hello and acknowledge me. That’s big in my opinion, it tells me that these guys care about their business and most of all, customer satisfaction. Later after making payment, Donnie tells me «Jason’s the boss here, he’s a great guy». I agreed. Overall, I would recommend this shop to anyone in the market for tires and or wheels. They really have a grasp of what return business and honesty means. A+ rating!
