La Novita Salon & Spa

Jackie May — Ah-​mazing!!! Just moved to the area and tried this salon out simply bc it was close to my home and I ended up having a great experience! I showed Marie one picture of what I was looking for and she nailed my hair color, she’s amazing! And it even cost less than any other high-​end salon I’ve been to! I highly recommend this salon if you’re looking for a hair cut or color.

I highly recommend Justine to anyone! She is amazing, so happy with the way my hair turned out!

I haven’t had time to write a review but my first and last visit there! The salon interior itself is very beautiful. Although the customer service is horrible! I had a unsatisfied service with my color, and cut. The owner, and the staff members gave me a very hard time as a customer for my refund. Before I even got my refund (which I never did), I wanted to see if can be fixed at the salon, and they wasn’t able to do so! In addition after 4 visits to the salon, on the 4^th visit the owner cussed me out over the phone and attempted to threaten me by saying she’s going to call the police. I don’t know why she would do such thing, but as a young woman, she questioned why age and authority. Very disrespectful. As far as the service goes I also have pictures to prove the damage of the hair dye that was put on my hair. It literally stained everything in my home, and everything I touched since it came off on my hands. Not only did it stain my hair, the color permanently damaged my scalp. Very cheap product! I eventually had to fix this problem by going to a different salon. I am not only upset with the results, but the way I was treated as a customer. Any business, when a customer is unsatisfied as a business and for their own reputation shouldn’t treat the customer the way I was treated. I wouldn’t recommend as a first timer !

Kelly Ford does the absolute BEST mani/​pedi. I had my hair done a couple times and the color was way darker than I wanted and the cut was uneven. Won’t go back for that, but will be loyal to Kelly!

I can only give three stars to this salon and spa because I’ve had great massages here but nothing more. I recently went in for a mani/​pedi and while my nail tech, Amanda, was an absolute sweetheart, I was really upset that my nail polish started chipping the next day. I used a gift card that I’d been saving since Christmas and it was my first manicure post pregnancy, and from such a fine establishment i expected an out of the park experience. Especially since the massages I have had here are unreal (Lisa is the best!). My pedicure has fared better than my mani, but the whole thing was subpar, or at the very least, no better than my normal mani/​pedi spot. I just expected more.

I usually don’t go to this place for a Mani/​pedi, but after not having one for 6 months due to chemo treatments, I was excited to try this place. The price for this service was 65.00 when I normally pay 40.00 but I was told it would be worth it. Well, it wasn’t. The girl who did it was nice and personable, but the whole experience wasn’t anything special. My usual place gives a better pedi by far. I was disappointed and can’t believe this service was 65.00. I won’t be back… also, I got a file burn on both toes and one was bleeding. I am sorry I spent so much money and didn’t go to my usual girl. Oh well, live and learn.

First timer here because of a referral from a friend. Oh my god ! Came out amazing !!! I have black roots grown in, light brown «secondary» roots and going into blonde hair. Wanted a touch up, foils and a cut. I had an idea as to what i wanted and how i kind of expected it turn out but Justine went above and beyond to make sure it was perfect ! My roots took the color but became a bit brassy. She toned it 3x to make sure it would come out exactly the way she envisioned. She also recommended some products and tips for me to maintain my blonde hair ! A picture says a thousand words. I’ll definitely be going back and working with Justine !

Yesterday I had my third hair cut appointment with stylist Cassy who is very sweet personable, etc. However upon checking out I had a most negative experience with a woman named Ann. First off the wash cut and blow dry went up $ 5.00 bringing it to $ 40.00 which to me is a bit pricey. Secondly this woman whom I found out whose name was Ann was extremely terse and businesslike in a negative way. I asked about a promotion I was supposed to get after completing a survey after my last haircut in December which seemed to annoy her and also when I mentioned that I emailed the business inquiring about it on the website through the contact us option.
She claimed that the messages are checked always and alluded that this occurred several times a day. She did nothing to appease me only suggesting that I write again almost seeming that I was stating an impossibility.
Even though my stylist was very nice it is doubtful that I will return.
The only way I knew this woman’s name was Ann was when another client came in
and addressed her by name. Since «Ann» apparently was more familiar with this client she received nicer treatment.
AnnetteC

I’ve been here quite a few times, I used to be a regular. The girl I went to ended up having a baby and didn’t come back to work, she was AWESOME! So bummed she left. I ended up making an appointment to get my hair done for my cousin’s wedding and makeup as well with two people I’d never tried before, shame on me I guess!!!
Both appointments came out OK, my curls fell flat in about an hour. My makeup was a bare-​minerals type and I think they used an incorrect foundation color because I looked washed out.
While I’m at the salon, my aunt (her son, my cousin, was the groom that day) and she walked around the corner and her hair came out AWFUL. She looked like Curly Sue, mind you she’s in her 50s! She was shaking she was so upset. Turns out, Jordan Knight was in to get his KIDS HAIRCUT last minute, and they took my aunt’s stylist for the Knight children and stuck my aunt with a NEW GRAD for her son’s wedding day. Not a smooth move, especially when she is a regular client of the salon for her hair and every 2 week pedicure.
They ended up getting another stylist to fix my aunt’s hair, for free, but that experience stuck in my mind. How could a salon do that to a regular customer for a quasi celebrity? I haven’t been back since.

La Novita has become my new oasis — Michelle & Marie are fabulous, skilled, and knowledgable. After a stressful week, these ladies brought me back to life!

It’s easy to pass by this little gem. From the outside it appears small but don’t be fooled it is a full service salon and spa. Jacque is my longtime stylist. She has been there for 20 years. My color and cut are always fabulous. I have also been to most of the other stylists and can honestly say that they are all great. The girls stay up to date with new trends and are always taking classes. They have a great energy and all seem to get along well. The reception and management are very sweet and accomodating. The spa is absolutely beautiful. The massage therapist are amazing. The estheticians are very knowledgeable. The waxing is virtually painless! They offer microdermabrasion, facials and superficial peels. The prices are also very reasonable (shellac is only $ 25! Brazilians $ 45 and up). The salon and spa is clean and well kept.

I’ve been going to La Novita for two years and can’t say enough good things about the salon. I see Justine for cuts and color and she’s always done an amazing job. I’ve gone from deep, chocolate brown to super light blonde and she does it wonderfully and without damaging my hair.
I also go to Sade for my brows and they always come out perfect! I would recommend La Novita to anyone.

I have been to La Novita many times, and I love the way they do my hair. The only thing is, they charge me different every time. Even if I call and they quote me a price, Im talking a blowdry, I come in with hair already washed and wet… Once I got charged $ 25, another time $ 55, and just the other day, I called, they told me it would be $ 25, then the girl drying my hair went up and changed the price to $ 35 without telling me. I only know because I heard her do it. I also need to strees that these blwdrys all take 20 – 30 minutes, and they are ALLpretty much the same. Just a straight blow out on long straight hair… I love the place. I hate the shady pricing structure.

From the outside La Novita doesn’t look like much, but this is a very nice salon. Very professional and clean. Upon arrival, I was greeted and offered coffee or tea. They also serve wine and mimosas. The stylist were all friendly and the whole atmosphere was nice. Very relaxing. They use Paul Mitchell products which I don’t think are for ethnic hair but all the stylist speak highly of it. My stylist was great. Renetia did an awesome job, She is very personable and funny. She did an EXCELLENT job on my press n curl, and she is very knowledgeable, and I was satisfied with the cut, look and feel of my hair.
I really want to love this salon but it is sooooo expensive. Hence the 3 stars. It was $ 100. ONE HUNDRED DOLLARS lol. A press n curl anywhere else is $ 35-​$ 50. But i guess you pay for the whole experience and «complimentary» refreshments and snacks. But hey if you have it spend it when you go to La Novita.

I am NOT a salon person as I have had too many bad experiences and I trust a rare few to cut my hair, so I am happy to send a positive review for La Novita!
From the time I entered the door until I departed the experience was top notch — it is a high class Salon with outstanding services, but the staff is all about customer service and I felt comfortable and relaxed from start to finish. My stylist Marie worked with me and provided a great analysis as well as suggestions for a new cut — hesitant but willing, I give her a 5star thank you! I LOVE my new style and have gotten many compliments on it!
The Salon also does a great job with follow-​up and yes, the owner of the business is the one who reads and responds to comments and suggestions — I really liked that he was looking to see what I felt was «not so good» about my visit — and I had nothing to report! Kudos La Novita — I am personally recommending you to my friends and will be back! Thank you! Dianne

I made a last minute appointment with Marie. When I called I wanted to make sure that she could manage my crazy, curly, big hair. I was thoroughly impressed.
My appointment began on time, the receptionist was pleasant and attentive and Marie really listened to what I wanted and tailored the perfect cut for me. My hair looks and feels great. Easily one of the best cuts I’ve ever had.

I went here to get hair cut. I walk in. I had girl name Taylor to cut my hair.
She did great job on my hair love it. She took her time with my hair when they were about to close.
Made appointment to get hair color but I last min cancel.
I have been to a lot of hair salon this places is pretty good n upbeat n model type of salon.
I will go back to get hair cut and color. When I get time.
Love Newbury street salon but why go out there when I can come here n get same quality job. I mean they have good reasonable price.

My massage was worthless. My masseuse was very friendly and used her strength accordingly. What was not so great was all the stylists who hung around the room next door and talked and laughed as loud as they could for 15mins. And another 20mins of opening and slamming the door next to us. She kept apologizing and if she hadn’t been new to the job she would go out and say something to them. Funny enough that she didn’t have a problem speaking to me. The entire hour was just a conversation about where she came from and what she enjoys to do. She asked me questions like where I was from, how do I like it here, where do I work. I actually forgot I was getting a massage. I was paying for a service — an expensive service! — and expected a peaceful hour and it was ruined.
The facial was fine. Nothing to remember. The girl used heavy gloves, which distracted me the entire time. Facials are an hour, but this one lasted 45mins.
And believe it or not, it gets worse. A young girl comes over to do my pedicure and within the first 5mins she tells me how much she and her boyfriend love to smoke pot, how much she hated school, her vacations to Florida, AND how she is a hairstylist, but because there was no nail techs she had to cover. She never cut my cuticles, she massaged my feet for maybe 5mins, and as I had to listen to her life story I just watched her pour half the bottle of nail polish on my toe nails. I was supposed to have a manicure, but instead told her I didn’t need it, thank you anyway. And after sitting under the dryer for 25mins I realized my toe nails weren’t going to dry, so I slipped on sandals and went on my way. By the time I got home the layers of nail polish was so thick that it was hanging pretty sturdily off of my nails and onto my skin.
This place obviously focuses on hair and built the spa as a secondary income. Bad move, La Novita.

Came here while in Randolph for a wedding, trying to find something to do with my day while I hung around at the hotel across the street. Saw this was within walking distance, and decided to treat myself to a blowout style, which they were able to accommodate very quickly. $ 30, 30 minutes (I had already washed my hair), and I was very pleased with the results! All I expected was the usual slight wavy curls that I was originally planning on doing myself in my hotel room, but I asked my stylist Sade to have some fun with it as she liked, and I ended up with meticulous but nonchalant curly style that I could never do myself, that got so many compliments! Even the bridal stylists said it looked great. It held up through a 3 mile walk and all through the wedding night too.
Nice pampering treat for what I was afraid was going to be a boring afternoon. Thank you Sade & La Novita!

My visit to La Novita was precipitated by an awesome BuyWithMe that offered a mani, pedi, facial and massage for a ridiculously low rate. I have never had a spa day, much less a facial or massage so I was thrilled to give these services a test run.
La Novita seems unassuming from the outside but I was pleasantly shocked when I stepped foot into the spa. It was pleasantly decorated, the staff was hospitable, even though my friend and I were running 10 minutes late.
First we were led back to the spa area for the massages and facials. The area was tranquil and the dim lights, décor, wall coloring and music enhanced the experience. The Tranquility Room, a waiting area housing magazines, snacks, water and wine, was a pleasant touch though I did not have to wait long.
I was impressed by my facial (India) and massage (Christie). Both were knowledgeable, relaxing and great about explaining the process as it was my first time for each service. The reason why La Novita only receives three stars is because the mani/​pedi was the worst I’ve experienced. For starters, my friend and I began our pedi’s at the same time but by the time I was ready to begin my manicure, my friend was already done both mani and pedi. The nail technician took AGES.
Unfortunately, the slowness could not be attributed to care and meticulousness as my nails were not trimmed and my heels were only lightly buffed. I received layer after layer of polish. There was so much polish on my toes that, two hours later (after both mani and pedi and dry time) my polish smuged completely off. My friend also informed me that her polish didn’t even last a few days. To add insult to injury, the full price of a mani/​pedi at La Novita would have been $ 80. I could (and should have) went to the nailery up the block and gotten a more efficient, better quality mani pedi for less than half the price. Granted, La Novita apologized for the poor polish job and re-​did it but, for the price, I should not have had that experience to begin with.
Though the value for the mani/​pedi was lacking, I did enjoy the massage and facial experiences.