Time Warner Cable

Never had a worse customer service experience. There are 10 people waiting, 1 person working, and the one guy who is working is yelling at people and bashing the other worker and the way that she does things. Customers are frustrated and every time someone asks why only 1 person is working the guy yells at them and tells them to leave. Geeze time warner… figure your shit out. Higher some people who actually care about having a job because there are plenty of people out there who would kill to have an income. These people are very undeserving of their jobs and should be ashamed of the way they are acting. This company should be embarrassed.

One of the slowest places I have ever been. Rivals the DMV! You pick a number and you’re lucky if there are two service windows open. I even shopped at the pet store next door for 20 minutes and they had only moved up 4 numbers! Awful.

If I could I’d give 0 stars. The most pathetically run company I’ve ever encountered. The picture I just posted reflects NOT ONE PERSON HELPING A ROOM FULL OF CUSTOMERS AT 1:00pm on a Tuesday. Unbelievable.

I would give you guys a 1.5 for the attempt of trying to help. At the same time, how can you be so serious to the point that you would want your customers to message you account information via social media sites? I feel that if anything you have access to the personal info of each one of your customers. Let alone, it would be a little more professional to have customers reach you via your own help line or online help support with a speedy system. Its hard to take someone serious when they are trying to use 3^rd party social media sites to assist someone.

They have 1 employee working and expect an hour plus wait. All this while you watch customers lose their patience and start an argument with the guy at the counter. Not sure why you have 4 computers and only 1 in use.

WORST SERVICE EVER.
I called to check on my billing plan. The lady told me i was eligible for a discount because I buy internet, phone, cable and DVR. they convenient took me off the package price 6 months ago and increased my monthly bill by $ 80.
she transferred me over to the promotion department, who conveniently could not hear me and hung up.
complete ripoff.
I have to start looking for alternatives.

Get ready to WAIT! I’m here to pick up a new remote control and this place is packed. So far I have waited 30 minutes for a simple exchange. 4 windows are open but this is not adequate. Time is money. My hourly rate should be deducted from my bill. TWC = The Worst Cable? I am wondering why.

customer service rep was rude took about an hour to return 1 modem they need a drop box or 1 person just working returns

I have been a Time Warner customer for over 15 years. In the last 3 months I have had so many problems it’s unbelievable. First of all I called to add home phone and get into a bundled deal. The outsourced customer service rep supposedly set me up but when I went to the time warner store they told me something completely different. So Because they insisted I made an appointment for a service tech to come out and literally plug in my cable internet/​phone modem costing me $ 50, even though I had a cable phone before and everything was already wired to accept it. Well, the day of the appointment came and nobody came. There was a problem porting over the number and they took it upon themselves to cancel the appointment and not tell me. After several days phone calls to port over the number it went through and I went back to the time warner store and picked up a modem plugged it in and it worked with no problems. Then I get the cable bill the following month my bill went from $ 154 to $ 260! So much for getting a bundled deal! I call the outsourced overseas call center they supposedly agreed it was messed up and fixed it, told me to pay a new adjusted amount. Then I get the bill for November, $ 314! WTFO!!! Called the overseas outsourced call center again, told they would fix it and pay a new adjusted amount. Then I get a call today that my service was at risk of being canceled and to call immediately. WTFO!!! Once again Called the overseas outsourced call center today, told me to pay an adjusted amount which is $ 76 more then I actually owe. At this point I’m just tired of dealing with them and given up any hope of this incompetent company making it right. AVOID Time Warner Cable if you can they SUCK!!!

Drew is an awesome guy. The only guy we work with at this location. Great customer service.

I visited this store around noon on a Monday
Expecting a long unpleasant wait. I had read earlier reviews. What a wonderful surprise! Hardly any wait and Matthew was pleasant and efficient. No I am not related to anyone at TWC. I thought TWC stood for The Worst Company. I stand corrected

I would give this service negative stars if I could. We used TWC for two years. We had a bundle that included a land line, wifi and cable. With two premium channels, our monthly bill was $ 250! The Internet was increasingly s l o w despite our service being the top of the line speed-​wise and forget about reliability during peak usage hours! Repeated calls for assistance yielded nothing but excuses and no resolution. I cancelled service last week and had another provider install. If I had any doubts about the decision to change, the TWC person who handled my cancellation call was extremely rude! We are so happy to be rid of this terrible service!

YOU HAVE GOT TO BE KIDDING!
We were bundled with Time Warner for several years. Our bill was up to $ 165 per month when we finally change to another service. We canceled our Time Warner account on the very early morning of 14^th of September. On that day we mistakenly sent a check for the monthly billing, $ 165. We discovered that the check would have been for service from September 14^th to October 13^th. So, instead of waiting for months to get our money back, we stopped payment on the check. I felt that maybe they would send me some kind of «closing bill». I was wrong… Instead on October 13^th we received a Collection Agency notice for $ 26.68! REALLY?!
There was NO explanation of charges, and no final bill was sent. How stupid was that? All I have to say is that if this stupid move has been put on my credit report, they will play heck, (stronger words are in my mind), trying to get that little bit of money!
WE WILL NEVER DO BUSINESS WITH THESE SLIME AGAIN!

Laughable how bad this company is from top to bottom. You even have to wait in line for an hour and a half in the middle of the day on a Monday just to turn in your equipment and be rid of them.

Where’s the zero star button?! The «take a number and wait to be called» system SUCKS here. I’ve already cancelled my service. I literally need to just hand someone my equipment but I have to wait in this 23 person line?! Get a clue TWC. It shouldn’t take an hour to drop off a stupid box. There is it one single happy customer in your store right now. Good job.

this company clearly is ripping people off, hiring people who do not give a damn, and changing prices without notifying customers clearly of the changes. i spent 3 hours today trying to fix my wireless and it turns out twc server updated and disabled my wifi. clearly the company did not notify me of this and it has been out since the last two months since i have been out of town.
i am going to terminate my service and do without cable!
time warner cable lacks integrity

I am shocked by the poor customer service I received today in store. I did not mind having two wait a few minutes, even though there were 2 workers and only one other customer in the store. I wanted to assume that the other representative was actually doing work. When my number was called, I found the representative (she said her name was Sandy and the name on her jacket started with ‘Con’ but I couldn’t read the rest) to be curt and I was shocked that she was TEXTING on her phone during our interaction.
Texting!
I have never had such poor customer service, and I will choose another TWC location in the future.

I love Time Warner but they must have had the two slowest counter people in the whole co on duty today. Other than that Time Warner rocks

To say that the employees here move at a snail’s pace would be an insult to snails. They are worse than the DMV. But why would they possibly care? They are a protected monopoly who has no real competition. Their rates keep rising, presumably so that they can maintain the same poor level of what they call «service».
Look at the photos, notice how small the «service» counter is compared to this large waiting room with Time Warner propaganda being blared at you?
How about actually staffing the place with a few more people during the busy times?
Yes, I’m a dreamer.

Every now and then I have a customer experience that so full of utter fail that I have to laugh. Enter Time Warner. Should’ve read the reviews 1^st. I called and scheduled an appt. to have internet set up for Saturday. It’s now Tuesday. Not only has no one showed up, or followed up on the service, but when I called the rep at TW to ask what was going on he said ‘Just give him a little more time he’s probably busy with other installations.” Hahaha! Does this corporation have 1 guy working for them?
Also, why am I dealing with Earthlink now? I thought this was Time Warner? I’m honestly wondering how long I should let this go before I call again. If I were a young Nelson Mandela stuck in prison, I’d probably get out of jail before someone shows up at my door. Ready to just go somewhere else at this point.