Rancho Cucamonga Cyclery USA

I went into the store looking for a new trek fx. Was greeted as soon as I walked in by Al. Told him what I was looking for and he was not only very helpful but very informative. I ended up buying a new trek and a few accessories along with my new bike purchase. He told me to get a helmet for safety purposes but due to my budget I told him I would hold off for the time being and because he was so concerned that I got a helmet he offered me a $ 50 helmet for $ 20.
I was very grateful for how helpful the employees here were, especially for the above and beyond attitude AL had with me and how concerned he was with my safety and making sure I got everything I needed to be as safe as possible
I highly recommend this store

I have brought 2 different bikes in here on two different occasions and both times, 2 different mechanics have worked on my bikes, repaired, gave spare parts, and advice, for free!
They were small repairs, but nothing I could do. I really appreciate the service from Cyclery USA, and will be returning with all my business. Thank you, and I highly recommend.

I recently took two bikes here to get serviced. They did an excellent job and overall the price seemed fair. The problem came with customer service. I was told the bikes would be ready by Thursday, I received an email on Friday saying the work was done and that I could come in, I ended up going in on Saturday morning, two days after they said the bikes would be finished only to find out one of the bikes hadn’t even been touched yet! They expedited the service on the other bike and I received it later that afternoon. Their communication system with customers regarding finished repairs needs clarification. Check in and make sure the work is happening… otherwise seems like a decent bike shop.

Thanks for the great customer service 7÷19÷15 with the purchase of my daughters hotwalk. She loves it.

This bike shop is not a snob and they treat customers (and my son) like a respected customer even if you do not buy anything. I saw the G. M in Fontana comment and just had to respond to that… no one should ever let their child use a bike at a bike shop without asking an associate, i know they do offer test rides in the back whether you buy or not, my son has test rode a few even though i told them we were not going to buy yet but my 2 yr old loves bikes so i asked to see if he would enjoy it, he loved it, and they were kind even though they knew we would not be spending. They have very high end bikes which is probably why they don’t want a child riding one in the store lol, which you can’t blame them for, I hardly believe any of those guys yelled across the store :/​they have always been nice to my son who runs around in there. Good service, Good work.

Very good customer service. Very patient and helpful. Especially Al and the other guy (I forgot his name, something like Gordon or something). Thank you!!!

Walked into the Rancho Cucamonga store, family in tow. My youngest boy sat on a small bike and tried it on. The manager, who was standing on the other side of the store decided it was appropriate to shout out,“there is no riding in the store, this is for safety sake.” One second later an employee walked up to us and politley asked if we needed assistance. Now I have no problem with safety concerns, but you would think that the employee could have stated the same exact thing while standing two feet away from me. The manager didn’t look like he was doing much of anything, and probably could have walked over and informed me of the very same thing, without all the bravado.
So instead of paying good money for that type of abuse, I took my family and walked out of the store. I used the experience and asked them how it felt, then I explained that they should never treat people or potential customers like that. I then left the area with the family and money still in tact. I would not recommend this store to anyone… except those few who like to pay for a good scolding. O what to do with the thousands of dollars still burning a hole in my pocket? Oh I know… go buy some bikes!

I’m surprised at myself for not having Unilocal’d Cyclery USA yet as I really like to shout out to folks that provide quality service and value.
I live in Rancho Cucamonga after living in Redlands (from right around the corner from Cyclery USA store) since the 70’s. I bought two bikes from Tom while living in Redlands and just bought my third (2014 Crave Pro that I totally love) based upon many discussions with the awesome team in RC. I would have bought it from RC but they didn’t have any more 2014’s in stock. The bike was delivered to RC and I purchased a bunch of add-on’s while picking it up.
I have to say that everyone in either store that I’ve talked with has been very courteous, professional, and helpful. I’ve had small tuneups and even some stuff fixed on an older bike from before I met this team. These guys are AWESOME and I would go nowhere else.

Reasonable pricing, and they won’t charge for service they do not provide. My favorite part is the no-​hassle, no pressure attitude of staff. I went in with a bike problem, expecting them to be like used car salesmen trying to upsell me on a newer bike, or outrageous repairs. They were open, honest, and fixed my bike, and even offered tips for longer use. My whole family takes our bikes here for everything now!

I keep coming back to this shop for stuff like what happened this morning. Came in for a basic tune up and drivetrain looking-​at, and not only was Ben able to turn it around in a couple of hours (on a holiday weekend, no less!!) but it’s when I came back in that blew me away. Not only did he let me turn a few laps in the parking lot to make sure it was how I like it, but he took the time to fine tune each gear and let me go back outside each time until the shifting was exactly tuned to how I ride. Never seen a tech on the planet go that far out of their way for one person.
That’s par for the course there. Everyone is super nice, welcoming, and takes the time to do it right. The kind of shop you just want to hang out in. Awesome!

I never did a review. But today I was really disappointed on on the service I received from cycle USA I order my parts about four weeks ago never call me to tell me the parts were here I show up it was the wrong part. they order the part again came back they were the wrong part again came back again and wrong part again. that when the guy just give me a refund and told me that he was frustrated. And gave me my money back. I never had this kind of service in my life all this time I wasted…,

Great local bike shop. They have always been helpful. I had a custom bike built there and got a great price on all the parts.

If you read my prior Unilocal comment, my past experience with Cyclery USA Rancho was disappointing.
Business’s today need to do the best they can!
It doesn’t mean the customer is always right, it does mean — with good communication skills and a commitment to following through on a promise —
a good customer and a reasonable person will never fault you for doing your best.
Back to Cyclery USA, my recent concern caught the attention of Craig Kundig the owner of Cyclery USA, Craig took the time to reach out thought his Redlands store Manger John — to listen, review and seek a fair conclusion to my problem (if possible).
Speaking and listening to John, I knew right away he was not calling to provide lip service —what I heard was — someone who is truly committed to customer service, the business’s image and being a good community partner.
In any business — problems occur, when they do — it shouldn’t be about who did «what to whom or who was wrong» — people should be able to talk to one another, come up with solutions or conclusions. Even in those situations when nothing can be done — just a sympathetic response helps.
In my circumstance — I would have been satisfied — with a simple «sorry» and the needed information on what I should do next — which could include what costs I would incur to fix an issue… I“m certain we all know, no one is perfect — and mistakes can be made, both customer and business.
After a review of my problem, Craig and John made a quick decision to resolve any issue or problem that was stated.
As simply as that is stated — that’s not where they stopped — the Cyclery USA team went far beyond a simple sorry and remedy.
Communication was open and constant,
the shop was welcoming and friendly,
the commitment to contact dates and follow up was perfect.
I went in looking at a single issue — Cyclery USA didn’t just look at my single issue — the Team looked at ways to better serve the customer, enhance the effectiveness of the team and better serve our cycling community.
So thank you Craig for keeping the lines of communication open — for listening — and for acting.
The biggest question I should answer is; would I go back to this store?
My answer — absolutely yes.
Would I refer a friend or a new rider?
my answer — absolutely yes.
And I would tell you to ask for «Ben» he’s the store’s manager and master mechanic– a knowledgeable and good guy to speak with.

Excellent customer service! Shannon and his team are top notch and always good to me and my Velocity.

Amazing customer service & high quality bikes.

Went in today for the first Shannon really helped me out big time great shop I definitely recommend this shop

Took my bike in this morning because the rear tire was a little off-​centered… which was odd to me since it was a fairly new bike. Anywho Chuck took care of it in a jiff, took 5 mins and cost me nothing! The staff was very friendly and attentive, will definitely come back.

Amazing shop. Customer service is on point and they carry only the best products from all the top names in cycling. Wish I could say more, but when I make this shop sound too good to be true (even though it’s the truth) it gets taken off of the review list.

Great customer service! Even for the smallest repair! THANKS ROSS!
I stopped in yesterday to get a tube replaced for my little ones stroller. Upon walking in, I was greeted by a young man from afar, who offered to go to my car to see what I had. After taking a look at the wheels on the stroller, he offered me what costs I’d be incurring, and asks me to look around as he leaves to fix the tires. Upon completion, he went over what the tires SHOULDN’T look like after pumping air, (Since the tire replacement is due to it popping because too much air was put into it) and if I needed anything else, stop by any time. Ross offered to take the stroller back to my car and pack it up for me.
Now, this may not seem like a fun post, but something that is a part of customer service now a days is somehow not being executed at way too many places. Because of the service I received from Ross today will keep them in mind for future purchases as well as referring friends to them. Great service deserves great business!

I recently restored my 91 Bridgestone MB-​2 to its original glory (well almost). I took it to Cyclery because my work couldnt make the shifting as perfect as i remembered it to be. An employee by the name of Chuck is an expert on older bikes and he immediately identified the problem and took care of the issue for a reasonable price. Great job i’ll be returning for my future repairs.