Competitive Edge Cyclery

My leaky Cannondale Lefty shock was turned in under the premises that they would either work on it, or turn it into Cannondale as needed. They promised to call me with updates. The work order consisted of refilling the hydraulic brake reservoir as well.
Two weeks later, I called in to check on the status of my bike only to be told that the shock cannot be worked on due to it being an older model, per Cannondale. They don’t manufacture parts for it any longer. They also talked over me (a little agitated, but still holding together) to get the message across that SOMEONE from that shop called to inform me of this. They said the only option was to buy a new fork for +$ 1000.
Drove down to the shop resembling a parent whose child was neglected at a daycare. No work was done at all on the bike, and I don’t think they tried to reach out to other places. If a lay person like me could find a place that would fix it for $ 60 after two phone calls, I am sure they could have achieved something equal or better, had they tried. I sent it out, and got it back within a week. I am just happy to have it done, with or without Competitive Edge.
Those that gave five stars, I believe you. I hope you believe mine amidst all these GOOD work done by this shop. I don’t mean to say they they had malicious intent, but this absolutely qualifies for negligence that resulted in a waste of my time.

Very helpful and patient. Staff answers all questions and takes time with the customer. Great customer service will be a lifelong customer!

I came here to buy my 2 year old son a balance bike, unfortunately they did not have any in stock. But they were very helpful and willing to order us one. Gave us different options and specs on each bike. Thank you for your time and help!!!

Came I to this shop looking for a couple bikes and wasn’t sure what I was looking for and had a lot of questions. I’ll tell you what I spent maybe 2 ½ hours on all my trips to this shop just asking questions and testing the bikes out. Steven and Andrew are really great and know what they are doing at this shop. I’ll tell you what if these guys weren’t so cool and knowledgeable I would have gone to another shop. I picked up 2 bikes and a few extras and spent a little over 1,600. I feel like I invested my money right because this shop offers great service for 2 years. For instance tune ups and maintenance. Great place best money spent in a while…
Also the other shop in upland was great too! So great workers means they must have a great owner. Thanks guys keep up the good work I’ll be back!

Their website. One star. You cannot email, chat, or ask a question via their website. How outdated is that? Sometimes, the telephone is not the best way to communicate. Stores get busy and the hired help just can’t spend much time with you on the phone. If you have a technical question, the first person might not have the answer so it’s hot potato with the phone.
Come on guy’s, get it together. It’s 2015.

Luvd it … very informative.. even allowed us to test drive n get the feel for it….

I took my bicycle in for a tune up and to straighten out my rear wheel as I had jumped way too many curbs and gone down way too many stairs in moments of wild, carefree rides. Well the tune up the bike and its as good as new. The guy was friendly and it didn’t cost me as much as I thought it would.

I needed a tire for my bike and we went here cause it had the best reviews and I can see why the gentleman that was helping us was very kind got us what we needed and was very polite. The part I like the most is since I like to ride my bike on trails I am always looking for a good one, and the gentleman that helped us knew his trails cause he told me about some, some I’ve already went on and new ones. This is over all the best bike store I’ve been in and for someone who likes to ride I’ve been in quite a few of them. If you have never been here you should try it cause you won’t go anywhere else after you have been here

I have been buying bikes from and receiving service from Competitive Edge Cyclery since 2002. They have consistently impressed me with their competence and their dedication to fixing my bike with expertise and in the most inexpensive way possible to get the job appropriately accomplished. I deeply appreciate their ethical approach to business and I highly recommend them for all of your bike needs. If they don’t have the particular bike you want, order it through them as they will treat you fairly from start to finish.

This place is awesome, the guys that work here are super helpful and knowledgeable. I went to look at the new Giant bikes and ended up walking out with one, great quality bike and I wasn’t pushed by the workers to purchase anything. Great place great customer service, will always return here for future business! You guys rock!

Always come here for my bike needs. Friendly, helpful, and honest. One time I was looking for a particular part that I couldnt find anywhere. They ended up finding one in the back that was gently used. Then they just gave it to me. Support local!

I have been coming to Comp Edge in Upland and Rancho for 20+ years. Both shops are always spot on. Just brought my Litespeed in for major overhaui, lots of little things to fix. All done and the bike rides like new.
Many Thanks. Erik

Great customer service and friendly, knowledgeable people. I was referred by folks at REI (where I very nearly bought) who thought they might have something at Competitive Edge that would work a tad bit better. They were right. Thanks Competitive Edge and REI

This place has superb customer service! Everyone is friendly and cool to talk to. I like that they fix the bikes too. Even brought my flat jogging stroller tire here a while back and they got it patched up in no time.
Everyone in here is knowledgable about bikes since it seems like everyone who works here rides. So they will be more than happy to give you thier opinion on any products and questions you may have. They tell it like it is and won’t try to sell you more than what you need. The inside of the store may not be all shiney and sparkily like other retail sporting goods shops, but the excellent service and quality products more than make up for the store front. I def. recommend this place!

This shop is great, but do not buy from Mark. He does not keep promises. He keeps ensuring that he’ll get things figured out and continues to say he’ll call, yet he never does. Jeff, on the other hand, is professional, informative and efficient. Just being honest …