Paul’s TV & Appliances

The sales person was great, but oh boy I would never buy a tv from them again. After a month ½ I was having trouble with the wifi staying connected. Then one dsy it wouldn’t connect at all. Checked my modem, router several times. But could not connected however I was able to connect to my laptop. To make a long story short. The salesman referred me to sharp tech support who referred me to amtranvideo, who referred me to the service department. 2 weeks have passed by and still no contact or appt for a service call. Never ever buy a Sharp tv of for that matter buy a tv from pauls TV.

I would give it no stars, but Unilocal won’t let you. They are the worse of the worse!!! We purchased a very expensive washer, dryer, refrigerator, TV, and microwave. Needless to say it cost us thousand of dollars! After a few months, our dryer broke! It was under original warranty, so it was fixed… but to break after a few months! Mind you we were talked into these brands! Then about 2 months later after the problem, we were talked into an extended warranty, so we took it for 2 years. Starting from the day we paid. So of course we noticed our washer not working when we returned from vacation. 7 days out of warranty. But the warranty expired while on vacation. The washer could have broken after our last load b4 vacation. They will not honor it. Not returning calls! I waited an hour and half for someone to pick up at customer service b4 giving up! It is going to cost me, $ 695 to fix the problem on a 2 year washer! Baba is terrible! Is the area manager and never returns my calls! Funny, he sold me everything! Now he’s nowhere to be found! I have not given up, however. Even though they refuse to let me go higher up in the company, I will keep trying. They sell junk and don’t help when it breaks down! Warranty or not!

DO NOT SHOP HERE! RUN AWAY!
I bought an expensive Frigidaire washer and dryer set from these people in May of 2013. I didn’t want the extended warranty at first, but the sales person kept calling, so I paid for a 2-​year in July. Fast forward to 2015. My family returns from vacation on 8÷5÷15. Low and behold, the washer is not working. Eight days after the 2-​year anniversary of the warranty I purchased. I call Paul’s and am told I must call a 3^rd party company (Warrantech) that handles their extended warranties. That company tells me they have no record that I purchased an extended warranty. Turns out Paul’s took my money, but never sent over the paperwork to be processed. Two weeks of promises before the paperwork is sent. Then I am told the warranty is retro active back to the day I bought the appliances, not the day I bought the warranty. So I got cheated out of 2 months. It gets worse. The idiot salesman who botched the deal is now Paul’s District Manager. Both companies could not have been less caring or less helpful. They could not be bothered with what we were dealing with. I finally called a repair company recommended by Frigidaire. Cost of repair: $ 599.
Two things to you should take away from my experience:
1. Frigidaire products are crap.
2. Paul’s TV does not stand behind it’s products. You buy from them at your own risk.
For those of you who have purchased anything from Paul’s, you have my condolences.
For those of you considering buying anything from Paul’s, you have been warned.

I Bought the top of the line Samsung tv from Paul’s on 07÷03÷14 and was out of town the week of the 13^th, when I returned I saw that Best Buy had the same tv for $ 500.00 less. I called the corporate office on 07÷21÷14 and was on hold for 2 hours and later for 3 hours and never spoke to anyone, this is horrible customer service. I then contacted them by email on 07÷23÷14 and got a response on Monday. All they did is state their company policy of their 15 day policy and refused to due a price match. If this is how they do business I will never set foot in one of their stores again. Over the years I have spent thousands of dollars with this company and with all the competition in this arena how long before we see Paul’s file chapter 7 and end up like Circuit City?

Spent $ 3500.00 on a new TV last weekend and 7 days later no one at Paul’s knows where my TV is and why it wasn’t delivered. Just received a load of BS from the sales person. No offer to make things right, all we got was «We don’t know why it is not delivered and it’s too late to call someone. TAKE YOUR BUSINESS ELSEWHERE. THEY COULD CARE LESS IF I GET MY TV CAUSE THEY ALREADY GOT MY MONEY.

Crappiest service ever…
Wont buy anything there again…
Got a tv on 1/7…delivery date was1/9…no tv. Called them & they said 1/12…no show again… called back… said ¹⁄₁₆ or 17… today is 1/19…still waiting…
They got a bunch of nice salesmen… promises promises… what a crap load of talk & no service…
I have been told someone will call me back twice now… didn’t happen…
Glad we don’t rely on them for something more serious…

Not at all pushy. Best price available on a washer and dryer — I googled Bizrate to comparison shop and they beat Sears by $ 200 total for the pair. Very pleased and will def go back.

Great experience ever when buying a TV. Alex was very helpful and knowledgeable and help me find the right TV for us. Not to mention the price which was much lower than any of the competitors.
Will buy here again in a heartbeat!

Earl is the MAN! Came in at the end of the night thinking I would get the cold shoulder by employees who wanted to go home, but not Earl. He didn’t even look at the time, instead he provided me the same exceptional service he did everyone else that came in that day. With that said, I made the purchase. He explained and educated me on my options thus giving me the feeling that I made the right choice. I don’t buy TV’s often (last one was 10 years ago) but when I do I buy from Earl at Paul’s TV.

I went in with my in laws to help them purchase a new TV to replace their EDTV that was about 9 years old. Alex was the Sales rep that assisted us. Alex was very patient with my in laws and their numerous questions and concerns about upgrading.
Alex was able to help them decide on a 60in Sharp LED. Which they love (it’s been installed for about a week at the time of this review).
Alex was also able to help my father in law with a sound bar that complimented the TV well. The price was fantastic and Alex’s customer service was outstanding.
We will definitely be coming to Paul’s to see Alex for all our future TV and Appliance purchases.

What a Great place to buy a TV and surround system! The Sales Professional Earl Martin was friendly and extremely knowledgeable. I was able to purchase exactly what fit my budget and families needs. When I compared prices I found Paul’s TV’s were less expensive than competitors and Paul’s TV’s paid my Sales Tax! The Sales Manager was very friendly and introduced himself offering any additional assistance
for possible questions that may arise if Earl was not available. I will definitely visit Paul’s to buy future appliances! I would highly recommend a family and friend to buy a tv or appliance from Earl Martin.

I’d give Paul’s TV ZERO stars if I could. Purchased nearly $ 12K in TVs/​accessories over a year ago. Spent another $ 1K on the extended 5-​year warranty. One of the least expensive ($ 500) TVs stopped working. Submitted claim online & via phone.1 full week of calling (us calling them. you think they return calls? Not if you need help!) Ruben is the name of the customer service supervisor. AVOIDED our calls for at least 2 days. He was always «busy with another customer,» and would «get back to you within the hour.» You have to keep calling back. he finally called, nearly 48 hours from the «within the hour» quote… telling us what we already knew!!! Nearly 2 weeks now & still NOTHING has been resolved. Looking for a few more TVs in the near future. I’m going back to Costco! Stay clear of Paul’s…once you purchase an item, consider it AS IS. Their warranty is a joke.

Was in the market for a led TV but after talking to Baba he is extremely Knowledgeable about electronics he showed me the differences between led and plasma TVs I ended up getting the plasma and a sound bar overall I am extremely satisfied with my purchase at Pauls TV

Dear future buyers, there is a reason there are a lot of 1 stars on here…
My wife & I got a 58″ Toshiba TV which we love. The salesman was great!
AND NOW THE DARK SIDE: We went back thinking about a soundbar (since it was 2yrs interest free), so we got one… but thought…“you know, we could just use our stereo and hook it up, why pay $ 650 for that” which we did. So we cancelled the sound bar. The TV got delivered & it was going to be $ 100 to get the audio working on the stereo, so i gave Baba my card# (over the phone) & it was all honky-​dory till the bill from GE came. theres a $ 650 charged on there!
Went to the store & spoke with Alex & he was ready to clear things up… Except for the fact that Baba DID’NT charge it back… he put it down as A STORE CREDIT.
So Accounting had to fix it and we got $ 550 back. So we call the store and Baba (booey) tells me that the $ 100 is for the stereo thing. Ummm NO, I PAID FOR THAT with my card! he says to look at my bank stsatemant & if its there, He’ll refund that too.
Guess what boys & girls? Correct! There was a $ 100 charge on my bank card!
I drove back today (pissed off of course) & told him to take the $ 100 off my GE acct.
Well, He got out his little calculator and dickered with me about it, saying that the $ 100 is for the install & Im telling him…” if theres NO Soundbar, then there is no INSTALLATION of said soundbar!!” this went on for at least 20−25min. Then he says that he put the $ 100 back to my bank card… WHICH STILL LEAVES $ 100 ON MY GE ACCT!!! …Round 4 tomorrow.
Do they have good deals, yeah sure.
But a stores reputation comes AFTER the sale.
Oh and the salesman? They tranfered him to Dana Pt., Then he quit Pauls TV.
EDIT: Called the corporate office in Irvine [1−888−728−5712] Talked to Lisa.
Very helpful & after venting for awhile the $ 100 was in fact refunded to our GE acct.
…AND filed a formal complaint. PISS OFF BABA!!!

Look for Baba. He’s been very helpful to us.
i give him 5 stars.
I give them 4 stars because of the delivery guys. there were 2 of them, the other guy did everything and he was nice, but the other one didn’t do much, and he didn’t install our dryer right. We had to call customer service to have it fixed.

WHen you first walk into a Paul’s TV you will immediately be impressed with the showroom floors. They have a wide selection of TV’s and electronics but what immediately turns you off is the marked up pricing. Sure I understand that it’s near impossible to compete with online retailers but the prices here were ridiculous.
After already having priced out TV’s online I came in to do a little more shopping before I bought my TV and the salesman told me that shipping alone would make the LED TV cost more than the price they were selling it at… unfortunately that isn’t true. Shipping from most places like Costco or Frys, or even Best Buy is either very cheap or free.
Anyways after debating with the dodgy salesman unnecessarily for 5 minutes he wouldn’t answer my question of if he would price match with Costco so I left irritated.

Baba was a very honest, knowledgeable sales representative. He was able to help simplify what could be an overwhelming task with all the technology and options of tv’s on the market today. Thank you for all your help and insight Baba. I would highly recommend him to anyone interested in updating their home theater or just a tv.

Before finally deciding to purchase our washer and drywer we looked at Costco, Sears, home depot, and best buy. Pauls TV was by far the best, not only when it came to pricing, but in the customer service aspect as well. Our customer service rep Daniel was very friendly and informitive. After seeing the reviews by previous shoppers I am shocked that Pauls is rated so low. They were very competitve with pricing (seen a couple sets that were almost 400 dollars cheaper than the places that we had shopped at prior to Pauls) and our rep was outstanding, I give Pauls 5 stars on pricing, customer service, and delivery. It was a very smooth transaction across the board, and I will definitely bre back.
Thanks again Daniel and keep up the good work!

Do not bother going to the store. Salesmen are pushy and outright lie. For example, telling us that if you buy from anyone other than an authorized dealer (e.g. on line) all warranties on TVs are voided. According to the manufacturers, this is not the case and the TVs all come with a 1 year warranty regardless where you purchase (in this case, Sharp). Another example is their claim that they price match — but when presented with Fry’s price for the same model ($ 150 less), claiming that they do not price match with Fry’s because Fry’s prices are «exhorbitant». When we let him know that «exhorbitant» means high prices, he could only stumble over himself.
Too bad they had to be morons — I wanted to buy my hubby an 80″ LCD.

If they tell you the sky is blue, go check. Dishonest salesmen & nothing but straight retail pricing. I’ll pass!!!
They told me they’d price match any other retail store. Called Fry’s, who were $ 150 less. Then, it was «actually, we’ll price match any retailer except Fry’s…THEIR PRICES ARE TOO LOW.»
I LOL’d as I walked out, yelling «you’re all getting screwed!!!»
Maybe I’ll go back, just to screw with them. I hate dishonesty.