Planet Fitness – Rancho Cordova

Been a member for a few months, thought it was about time to leave a review. I am a black card member which allows me access to the gym equipment, tanning, hydromassage, massage chairs, and personal training. It’s $ 20/​mo and I can bring a guest everyone I come. (They can only use the gym equipment, not the rest)
Overall the customer service is great. There is one employee who has slighted my mom on three different occasions, and I have seen this person be rude to coworkers and members personally. Other than that the service is awesome. They are very helpful if you have questions or interest in equipment you don’t know how to use.
The gym is very clean, every single time I’ve been there they are dusting the equipment, wiping the machines, and vacuuming around and under everything.
Great deal for the price! I miss the sauna and pool at 24hr fitness but their dues are outrageous now.

Great atmosphere and customer service. Steven answered all my questions and the week after I signed up Steven still came to my assistance with any other questions I had. All the staff members are great and the Manager Cassandra was professional and very sweet as well. Cassandra was very pleasant to deal with. I highly recommend this place. As a business owner I know how important it is to have a great staff that assists their customers as well.

My review isn’t for this particular location, rather for Planet Fitness policy and online services. You can easily sign up for the gym. But, should your circumstances necessitate that you cancel your membership, you cannot cancel online. In order to cancel, you must physically come onto the site and sign a document that you want to cancel, or send a CERTIFIED letter telling them you want to cancel. No phone help no Internet help. My story: After registering online, I went into the gym, but they were so busy that I chose to postpone finalizing whatever it was they needed. They already had my money and information and have now taken a second amount out. No problem – that was made clear up front. I originally went in at a busy time and chose to return when it was less hectic. Never made it back. Then my circumstances changed and I need to cancel. Sorry Planet Fitness, but your need to rethink your policy. Posting this to keep people informed.

Love this gym, it’s super affordable, nice perks for black card members, & the staff is awesome. There are a lot of different choices of machines & it is never crowded so you always have a machine to use. Quick turn around if it is being used though.

I don’t usually write a review but this is my first time writing one. The customer rep with the beard just became really annoying we are playing music but not loud at all compare to the country music playing at the gym. He told us to stop playing it even if it’s in low volume right in front of the people who is potential costumers but we are like regulars here already we come to the gym 4−5x a week we don’t play our music if there are people near us we’re literally just the people on that area no one at all. It’s just not nice that the customer rep tryna be anal about it. Will update this again

There are good experiences and there are bad experiences. Last night I had a kind of bad experience that left a bad taste in my mouth after talking to the staff. I went to the gym last night to join and start my workout same day. The lady at the counter explained me the rates and I agreed right way. I said ok, sign me up and she was like, what do you mean?. I said I want to pay and start my workout now as I was already in my gym clothes. Then she asks me if I have a blank check but unfortunately I don’t carry a check book with me so I said no. I offered to pay with a debit card or credit card and she said no. I offered to give her my bank account number and routing number and again she said no. I requested her if I can at least start my workout today and get her a check tomorrow and she said we don’t offer free workouts. Wtf??? I left after that with a bad taste in my mouth and decided not to enroll in such a place where the staff so inconsiderate. I wanted to join and because of their blank check policy they didn’t let me start until I give it to them. I don’t know if the staff is to blame because if the company does not allow even a single free workout session to a potential member, she was just doing her job. But if she had the authority to allow me a free session they she acted like a dick. Also PF, what’s up with your blank check policy? Cc and debit cards not good enough for you? You wasted my workout day. You lost my business forever. My wife is a PF black card member who is cancelling anytime now.

the staff was helpful and friendly and I love how everything is super clean all the time with the sprays and paper towels for each use. I love the HUGE ceiling fan they have. very cheap pick to pay $ 10 or $ 20 a month very cheap and with the 20 plan you can use tanning massage chairs and half off drinks. will come back if I am in the area otherwise I go to citrus heights.

I joined this gym in July as a «black card member». When I went to the gym to sign up, I received the full tour from an older woman with curly hair. She was nice and did a good job explaining, or so I thought.
The gym was nice and quiet during the lunch hour when I went. Plenty of machines to use, only a handful of people around. The trainer never approached me, but whatever.
Today is my last day at my current job and I will not be able to attend the gym during the day and the location by my house in Citrus Heights is horrible. So I drove over at my lunch to cancel my membership before the annual fee happened.
First I was told that I will have to pay a contract breaking fee of $ 58 that I was not aware of. The kid behind the counter said that this was explained when I signed up and was in the contract. It was never brought to my attention that I would have to pay this, otherwise I would not have signed up.
They didn’t care. I asked about the annual fee being charged as I was told that they would charge it in the middle of October, he said that it had already been charged. great.
I would not recommend this gym strictly based on the fact that the staff is not truthful and the manager that walks around wears those horrible shoes that look like feet.

Don’t allow any bags on floor and have a big problem worth theft in locker room. They are more concerned with harassing members than ensuring items are safe. Zero concern when I canceled my membership.

Clean, new equipment and a friendly staff… very different from what I was used to at 24. people come here to work out and that’s it! No younger teens just hanging out is a plus.

Really no complaints about this gym, I usually go in the early AM and the gym is nice and empty the way I like it. I wish there were a few more pieces of equipment but for $ 10 a month I can’t complain.

They don’t know what they’re doing here, and don’t seem to care
I was a member here for 2 months. I signed up to go on my lunch, and specifically signed up because they had showers. It was close enough to work to where I could go for a quick workout, shower, and head back to work. Well, out of the 2 months I went here, the showers were hot about 10% of the time. I told the front desk every time they were cold, hoping they would do something about it.
Butttt no. The staff could care less. To be honest, they weren’t «unfriendly», but the majority of them seemed to not care. They went through their corporate methods and steps to «greet» the guests. Usually got a, «Enjoy your workout» when I checked in. But when I left, I’d say 10% of the time, I got a «have a nice day!». And it was usually from the ‘older’ staff too. The younger staff seemed so blasé, it was a pretty big turn off.
I had already decided I was cancelling my membership, but when I did go to cancel, no one tried to stop me. Ask why. Ask what they could do. Thanks me for my membership and my time there. Nothing. Just fill out this carbon copy form and good riddance.
I would never recommend this location to anyone. Even when I share my experiences about this gym to others, all they say is, «well its $ 10». Ok… and??? I should at least get the functioning amenities you claim to have… But oh well, I’m done with you Rancho Planet Fitness. Take your non caring attitude and toil away
Sidenotes–
Their TV’s are never turned to the appropriate channels. They have a bunch in their cardio area, and even go to the length to list what channel its on above the TV. Well those are usually wrong. During big day time sports events, they have the «ESPN» channel, on Cartoon Network. Why would a channel in a gym (thats not in a babysitting club) ever have Cartoon Network on it? During NCAA Tournament games too, they don’t know what they’re doing here and don’t seem to care.
They claim to have «free» classes, multiple times a day, for multiple types of people. Well, you better call ahead. Even for their «No Need to Call Ahead!» classes. Their «trainers» aren’t even at the gym during their regularly schedules classes. They go to REAL classes during the week, and are in school. I don’t have a problem with that, go educate yourself! But don’t advertise yet another amenity, and half ass it like the rest of the gym.

I opened up a black card membership today and worked out shortly after. True to the other reviews the front desk is very very busy, you will have to wait for a couple of minutes if not longer to get help. I came to this gym at 4pm and worked out til 6pm which is the ultimate peak hours of workout! Even with this there were still PLENTY of cardio and weight lifting machines, I did not feel crowded nor have to bump elbows with anyone. I also used the hydromassage machine, they do not tell you when you sign up but there’s a limit of 7 minutes for the hydromassage and then you have to let someone else use it or resign up on the list! Overall I’m a fan =)
Pros:
— alot of machines
— no hardcore judgy people
— clean lockers/​shows/​bathrooms
Cons:
— Didn’t see anyone cute =(
— a long wait time potentially for black card member comfort options
— busy front desk
— you have to carry your membership card when working out
— a bit of an odd complex don’t know if id feel safe working out in the middle of the night

I tend to come to the gym at an ungodly hour and at other local gyms it can seem a bit intimidating for a single woman working out alone in what feels like the middle of the night. Not here though. It always has a nice amount of people, and the staff are friendly without being over the top. It’s always the same couple of people too which tells me the franchise owner can’t be horrible to work for.
The facilities themselves are great. The machines all work, and everything is always clean. In fact if you come in at four am you will see them cleaning everything down from top to bottom.
The tanning beds are nice but honestly that’s not why I come. The tootsie rolls are torture and I avoid the pizza and bagels they put out once a month. Drumming up return business I guess.
The showers are good. Ok water pressure, always clean and except for one time alway warm water.
My only suggestion to the owner… change the filter on the water bottle filler. Kinda gross that it’s been on red for months.

Good gym for the price. Nice workout equipment & not crowded.

Great place. Clean. I tried them on a trial basis and loved it!
They actually keep their appointments. Someone actually called me to say they wanted to reschedule well in advance of our appointment. I was impressed and surprised.
Some trainers at 24 Hour Fitness (Downtown) either think its cool to flake or just think you’re a piece of trash. There have been fitness classes scheduled at 24 Fitness (downtown) and the trainer will not give any notice that the class is cancelled or will give notice that’s a mere 2 hours before the MOTHER FUCKING class. I don’t expect a personal trainer to have the responsibility of a 14 year old or that of an addicted out of control rock star. I rely on times posted and find it disappointing when the instructor doesn’t give notice. That trainer’s name is Matt L. Fuck Matt L.
Once my term is up at 24 Hour Fitness I’m joining this clean club in a heartbeat.
The rates are better here.

UPDATE: June 2014 – they finally installed toilet seat protection covers, nice! 4.5÷5 so ill round to 5.
— — — — — — — — — — — — — — — — — — — — — — — — — — — — — — -
«For $ 10/​month this isnt a bad club.»
As a former Spare Time Club member junkie (e.g. Gold River Racquet club, Johnson Ranch, Rio Del Oro, Broad stone) i have to say this gym isn’t that bad considering the price. Ive been a long time member for spare time for almost 10 – 15 years; California Family Fitness 3 – 4 years; 24 Hour Fitness 1 – 3 years; finally, Planet Fitness 1.5 months — present for a small amount of two subway foot longs ($ 10/​month) this isn’t that bad at all.
I’ve been spoiled by tennis courts (13-​years tennis veteran/​USTA/​College), racquetball/​squash courts, basketball courts, steam rooms, saunas, full-​therapy massages, etc. and as i’ve grown older i just like to keep things basic and CHEAP.
My fitness plan consists of the following: 2.5−3 miles of running @ 6.5/7mph; 34 – 36 flight of stairs; benching 3 reps, squats, back, oblique, abs, back, biceps, and then hit the locker drive back home, shower, and call it a day or night.
The gym is very spacious comparing to the 24 hour fitness at Micron; its almost like a small size Calfirona Family Fitness Gym @ sunrise but lacking free weight benches, pools, racquetball courts, private biking room, yoga/​workshop rooms etc. However, it does have showers, a small secluded dressing area that is seperated from the lockers area, and for some reason they lack toilet seat protection covers which i find EXTREMELY odd. Hopefully management is reading this and for hygiene reasons to include toilet seat protection covers. Please pay attention to hygiene, im not sure if the female lockers have toilet seat protection covers/​protection tissue.
Pros:
— Cheap
— ²⁴⁄₇
— All the cardio machines have an Ipod/​Iphone docking station (throw away those shoulder/​arm and whatever ipod clipons)
— Spacious
— Clean Locker Rooms
— Policy of cleaning equipment
— Thunk/​Clunk alarm rarely or never goes off
— Very festive and down to earth environment
Cons:
— Cleaning down your equipment seems to be more of a chore
— Sometimes when i bench i quietly grunt and subconsciously become afraid of the clunk/​lunk alarm
— NO FREE WEIGHT BENCH equipment – please incorporate free bench weight equipment soon
— Signing/​getting your Card scanned can be difficult due to hundreds of people signing up
— One water fountain area, BUT they do have a cool automatic water dispenser as you fill your water bottle it tells you you’ve «saved» water bottles. Please add another water fountain in the locker room.
Recommendation (s):
— Automated Membership scanner
— TOILET SEAT PROTECTION COVERS! (Management i hope you are reading this)
— Some kind of tissue Roller or Dispenser/​soap liquid making it easier for your members to get access and clean the equipment instead of holding the roll and dropping it sometimes.
— TOILET SEAT PROTECTION COVERS (Mens Bathroom)
— More Mats for the stretching area
— Please Planet Fitness — ELIMINATE PIZZA MONDAYS!!!- i mean its cool and all but make it healthier like smoothie/​fruit/​green magic bullet night!!! Having a healthy life style just doesnt end at every walk or last rep but at the kitchen as well.
— Management please put plants around the gym for aesthetic reasons.
Finally, I would give give it 5-​stars if they had toilet seat covers and maybe tissue-​roll/​soap dispenser making it easier for members to wash down equipment.
NOTE: By the way the reviewer that was upset about the bank account registration, i believe 80% of the gyms require a bank account (e.g. california family fitness, 24-​hour fitness, and Spare Time Tennis clubs).
NOTE II: i know a lot of my writing is redundant and repetitive, but the reason being, i believe this gym can succeed and the location can create a huge community boost within the local businesses and general area.

OMG. Planet Fitness, how do I love thee? Let me count the ways…
Over the last few years, I’ve been a member at Cal Family Fitness, 24 Hour Fitness, and Fitness 19. I was most recently a member of 24 Hour Fitness, but cancelled when I found this place was so much cheaper and close to my house. First of all, the cost: I pay $ 10 a month here (24 Hour, I was paying $ 40!, previously at Cal Fit, I was paying $ 50, and Fitness 19, I was paying $ 19), so you REALLY can’t beat that.
And everything else: brand NEW, perfect equipment! I love it. Everything is new and works perfectly. Rows and rows of machines. I haven’t had to wait for a machine to open up yet. 12-​Min Ab room is my favorite thing of all time — it times you on each machine, a light turns red and green letting you know when to switch machines. Genius idea. They also has a 30-​Min Workout routine, probably like Curves, which I haven’t tried out yet, but I love the idea. Also, the water bottle spout (I know this is dumb to be excited about) is the most GENIUS IDEA I have ever seen — why have other gyms not figured this out??? Usually, you have to tip your bottle and touch icky knobs, etc. I am WAY too excited about the water bottle spout. haha.
Finally, I have never received bad service from staff here, so some of the other reviews have me puzzled.
All in all, A+++++!! SO glad you guys are here! Welcome to Rancho Cordova! :D

Awesome Gym! Friendly staff, very clean, awesome hours!
I definitely recommend this gym. Reasonable price, lots of great equipment, large parking lot!

Great staff and a beyond beautiful gym. This place is free from judgment and if you’re a runner… Rows of treadmills!!!
Best $ 20 deal around. Get active and join! I’m in love!