Sears Outlet

Don’t be fooled, there are no deals here.
The prices on the appliances are «marked down», as if you are getting a spectacular deal, but when we left there to go to the Sears at the mall (hoping we could at least get some service), we found it to be a giant lie. The «sales» prices at the main store are exactly the same on most of the products as they were at the outlet. Only at the main store they aren’t dented and scratched, and you might actually find some help (well, maybe).
I was so disappointed to see that the markdowns were bogus, and they the sales people (if you could find them), were not even a tiny bit knowledgeable about their products.
I am giving two stars because the store was surprisingly clean, and the parking was easy.

We found exactly what we wanted in a new washing machine, excellent experience all around. We were served by Bailey and Sandra, they were pleasant, didn’t pressure us, we’re knowledgable. All around excellent experience. We took the washing machine with us so had help loading it in the truck. Fast, pleasant transaction all around.

It all started on a delivery of a washer and dryer. First the delivery guy was very disrespectfully by telling inappropriate jokes. We were told that once the items were delivered that they would set up everything and make sure they work. Well this guys did not make sure they worked and to be honest, I wanted him out of my house. After 15 minutes we decided to check to make sure they both worked and right away there was an issue with the washer. At that time several calls where put into the store. It took many tries to get a hold of someone. First we were told that GE, who the washer and dryer both are made from, need to come out and fix the washer. We call GE, they stated no, Sears needed to send someone since it was still under the store warranty and then when on to tell us if they came out they would have to charge us. We called the Sears store manager Brian again who told us he would call us back with a time and date when a tech could come out and look at the washer.
Later that evening, and no call received another call was made to the manager Bryan who informed us that they go through a 3^rd party delivery service but has sent the company they go through an email about the concerns presented. Still no date or time for a repair was given. We ended up the following day contacting the corporate office due to no return calls or date and time provided when they would send someone out. We were told at that time there was a schedule tech to come out on Monday, May 23^rd and should receive a call to provide us with an ETA of when the tech should arrive. Through out the week we continued to try to get a hold of the store manager of the Sears Outlet. The one time we were able to get through we were told we would get a call back. That was as of Friday, May 20^th. Sunday, May 22^nd we received a call confirming the schedule appointment but the message left did not id them as Sears. Due to this we decided to call the company who left the message only to discover that it was the company who does the delivery for Sears Outlet in Rancho Cordova CA on Folsom Blvd. She stated that we were scheduled to have a service person come out to look at the washer but he was not qualified to fix any appliances.
Monday, May 23^rd we received a voice message from the service person stating he was not sure why he was being asked to go back out and asking what the issue we were having with the washer. He also stated he may have to reschedule the appointment due to a busy schedule. We tried to contact him several times at the number provided but each time it said the mailbox was full. When the individual showed up it was the very same guy that delivered the item. He was very quick to point out he is not able to fix the item since he is not a tech. At that time we again start trying to call the store and when we could not yet again get through we called the corporate number.
After being bounced around to many different departments, and people we were told yet again, «You need to talk to the store manager to get this resolved.» We again tried for several hours. Once we finally able to get through we were told the store manager Brian had been out of town for the last week so that was why he did had not returned out call. When asked to speak with him, first we were told he was on the line with his district manager, and would call us back. When we asked for the corporate number to file a complaint, the sale person came back on the line, gave us the number, stated «he will not be calling you back today but our district manager will be in tomorrow if you would like to come in and speak to her» and hung up.
Corporate was again contact, we were yet again told to call the store. It was explained that the manager is refusing to speak with us. We again bounced around from person to person. After being hung up on twice and no resolution after 9 days of having an item we cannot use, we were told «I’m sorry, you will have to call back tomorrow» so we can transfer you to GE so they can come out and fix the item or call back tomorrow and we will transfer you to our delivery department to have them either exchange or return the time.
I have a credit card through this company. Bought a bed, refrigerator and now a washer and dryer. If I could return every product I have ever bought through them, I would!
DO NOT go to the Sears OUT: LET on Folsom Blvd in Rancho Cordova CA!

If I wasn’t so furious this would actually be funny. My father tried to buy a Kenmore Range in the store, but when he wet to pick it up he was told that because we found it online, we had to purchase it online. Then after leaving, purchasing the unit online and returning to the store, it took 1.5 hours to process the order in the store, mostly due to poor customer service. We got it home and realized they sold us a range with no plug… what plug in appliance has no plug?
The district manager contacted me and explained that the power cords are not included. I am still not happy with our customer experience, but I did revise my review.

Exceptional shopping experience!
Shopping to purchase a second refrigerator/​freezer for the garage. Sears outlet has a huge collection to choose from – many (like the one I purchased) had hardly a mark on them. Our salesperson (Bailey) was so personable & knowledgeable, and found every way possible to save us the most money. They were having an excellent sale plus another 20% AND another 5% for using your account! We will definitely be back here when we need to replace our washer/​dryer. We would definitely recommend Sears outlet to anyone looking for a great deal on any appliance. Oh – one more thing – in case you didn’t know — Sears carries many other name brands beside their own-​Fridgedaire, Amana. Whirlpool, etc

Waited for over 30 minutes for assistance, store only had two employees. Very bad customer service. Would not recommend. They’re probably racist.

Love visiting this brand new location. Everyone is always so cheerful and happy .
They have a huge assortment of Appliances. Refrigerators, stoves, dishwashers, sofas, microwaves, barbecues! You name it they can find it.
Spoke to Daniel the manager and she was really helpful.
It’s a brand new location with lots of parking. Good deals.

Stay away! I purchased a Dishwasher ADVERTISED AS A «Brand New» floor model on the internet when I got to the store they would not give me a receipt they said my receipt was my email! When I got home about an hour away I noticed about 8 or 9 stickers on it stating the date it was returned the date the repairs were completed and the date is was tested. I was home and decided to just hook it up and lick my wounds. First I noticed food in it from a previous owner then it started leaking water and would not fill either. Very pissed off I called the store they told me I would have to call for service I could not return it. After about a half an hour on the phone trying to schedule a service person to look at the dishwasher to see if in fact it was leaking I was disconnected. I called the store back and was told I would get a call back the next day by 11am. I never received a call back. I then called the main sears number?

Hello this is Debbie McGrath & Dwain Yearwood we are writing this Review because I was very happy with my last purchase the Seals Team were very helpful and knew what they were talking about I will always purchase from this Store because when you walk in this store everyone greets you with a smile and always ask if we need any help and if we say we are just looking right now the sales person told us that if and when we will need help just let them know, Your sales team are the best they make you feel comfortable while shopping We feel like family when we are there .
Thanks Debbie McGrath & Dwain Yearwood from Rancho Cordova, Ca

They contacted me after seeing my posts on social media and a message to the district manager. We scheduled for them to come into swap the handles but I had a friend do it. Thanks Sears Outlet for trying to make it right.

Your experience at Sears Outlet may range from one to five stars… it’s just the luck of the draw. I’ve found a $ 2,000 refrigerator for $ 1,000 and seen beat-​up floor models of stoves, washer/​dryers, refers, you name it, at prices that were way too high. I think it depends on the day you come in, the salesperson you get, and a little bit of luck thrown in… sometimes not so good but often serendipitous.
If saving money on your new appliances is important to you, Sears Outlet remains on the short list of stops you’ll want to make.

Recently purchased a new in the box Kenmore (LG manufactured) refrigerator. Price was way below what the Sears stores were selling the fridge for, and the warranty was the same as buying from any of the Sears retail stores. Delivery was available for $ 91, but we chose to pick it up ourselves. Probably one of the largest selections of appliances of any of the nearby Sears Outlet stores.
This location was recently changed back to a Sears managed corporate outlet store. Good service and knowledgeable answers to questions about the various refrigerators.
Prices are definitely lower across the board on all of the appliances sold here, but many are customer returns and some with minor damage. All carry a one year warranty. Prices are set for one price on the same model, meaning that if one is like new, the other with cosmetic damage, the price is always the same. Take your time and pick out the best of the litter and you will have a great value.
Sears has another outlet in the Sacramento area just west of Arden Mall. Between the two locations you are almost certainly going to find the appliance you are looking for. The Outlets keep their web sites up to date and you can check inventory and prices from the comfort of your laptop.
Great values if you do a little homework.

Great stock of appliances — hard to find someone to assist you, though. Happy with products, but they could use many more staff members here.

Stay away from this place. Bought a Kenmore refrigerator 5 months ago. It just shut down. Lost all food in the freezer. When you call Sears to get warranty service they transfer you to another agent. Plenty of appointments in 1 day if you are paying for service, but have to wait a week if you are under warranty. When I reminded the agent that the refrigerator was only 5months old she actually responded «things are not made like they use to be», referring that 5 months for a refrigerator to function should be acceptable. Time for Sears to file bankruptcy again and this time fade away for good. Will never buy a product from Sears again.

Should of read Unilocal Reviews prior to buying anything. Although the prices are decent, Customer Service is HORRIBLE!!! Dealt with Brandy (I don’t think she knows how to put people on hold, multiple times she thought I was on hold and I heard her talking about me) and then there’s Wakeem, I think he may mean well but extremely incompetent. We purchased and an appliance and when installers delivered they informed us to 2 key pieces were missing. We spoke with staff and they confirmed the pieces needed to be ordered but go ahead and have appliance installed. I asked if appliance is installed will SEARS pay for install of other 2 items, response, NO my payment only covers one install visit. OK so why have something installed when I would have to pay another $ 120? Sears staff informed to call following Monday to confirm part would be ordered… Monday is when 3 weeks of hell with this place started. Wakeem couldn’t never confirm that the part was ordered he answer was always «I think it was ordered, then he would delegate to Brandy. Brandy stated that the part was ordered and it would take 7 – 21 days but could never give a confirmation # or tracking #, she stated «They don’t do that». This is supposed to be Sears, they don’t have tracking capability? Since no one could/​would give me a tracking/​confirmation # I called weekly for status report (since no one would ever give me a straight answer) finally after 17 days Brandy confirmed one part was received on day 21 part 2 came in… but wait for it… the first part that was delivered was the wrong one… hence she then stated it would take another 7 – 21 days for the part to come in. I tried giving Brandy a pep talk stating I had every confidence she could get the part overnighted from warehouse and that I knew she had the ability to provide the WOW customer service SEARS is branding, but she didn’t have faith in herself and I ended up calling SEARS Corporate and after being on the phone with them and talking to multiple staff I finally had someone that helped… and the part arrived 2 days later. It’s ashamed it takes me 3 hours on the phone to get a positive response. Needless to say I will never shop at SEARS OUTLET or SEARS, and although I saved a couple bucks… I learned a valuable lesson and hopefully no one else ever has to have the same experience… STAY AWAY FROM THIS PLACE!!!

Stay away!!! Purchased a high end washer Saturday evening came home installed it ran first and only laid and it sounded like the machine would explode. Shook so bad it almost came out if our laundry room. (was not off balanced) called the store we purchased if from the next day and they said the call for service repair. Called the service guys and told them about the sounds and they informed us to return it. And if we wanted then to come and repair it they could not make it out for 2 – 3 weeks and if it’s repaired we will have nothing but problems. We called the store back and the said we could not return it. We asked before we purchased the washer if they guarantee they work and they informed us they check all appliances. I’m thinking this one did not get checked. Needless to say we are stuck with a $ 800 washer we can’t use until they fix it and will always have trouble with. We had it less than 24 hrs very disappointed in the service.

My first couple of visits were just ok. But just recently, we were approached by Yvette and she was super helpful and provided outstanding customer service ! Thanks for all the help.

I didn’t have anyone going out of their way to help me but once the help came, everything was fantastic. Brian, store manager was awesome and convinced me to buy a 3 year warranty that is fully refundable if canceled within a year, what do I have to lose. He then really helped me with the delivery as well. I appreciated his service.

I did get a good deal from the Sears Outlet but when the installer came with my dishwasher a key part wasn’t there. He had to argue with the store how essential the part was. So, they are now ordering it. My impression is that the sales people don’t know as much as they should and make certain all the parts are there if you take it off their showroom floor

This was great experience, and salesperson was professional and helpful (ask for Donovan!). I bought a Kenmore Elite frontload washer that generally is $ 1100+, and I paid $ 589 and used extra money to purchase a 3-​year warranty. The warranty allows either exact replacement from Outlet or, if unavailable, equivalent make/​model at $ 1100 at Sears main store. Can’t beat that! The only exception is that an operator’s manual did not come with the washer. I was told I needed to go online to access it. Having just moved with no Internet hookup, I pressed for a manual, and the manager (Steve) said he’d print one off Internet to mail to me. Good customer awareness.