FedEx Ship Center

By the time you read this FedEx’s epic failure of Christmas 2015 is probably legend. But this particular shipment center deserves a special shoutout as one of the worst FedEx shipment centers around. My Xmas packages, which we’re already overdue, went «out for delivery» at 6:30 a.m. on ¹²⁄₂₄ only to be returned to the shipment center that evening at 6:00 p.m. «delivery not attempted». When I called the Amazon 800 number they were as confused as I was and explained that drivers should be delivering up to 8:00 p.m. while telling me that some were out even later to try and ensure Xmas delivery. The FedEx 800 phone rep didn’t understand either and apologized profusely. He even tried to call the Rancho Cordova shipment center to get an explanation but nobody there was answering the phone.
On ¹²⁄₂₅ I went to the RC shipment center to pick up my packages and get an explanation. The lady behind the counter never apologized, instead telling me simply «The driver had too many deliveries and not enough daylight.» I asked, «Since when do you stop delivering after sundown? Your own website says you deliver up to 8:00 p.m. and I saw your competitor delivering on my street at 9 last night.» Her response: «Well we’re not UPS. Here at FedEx we CARE about our employees.»
So I guess the Rancho Cordova shipment center has decided to buck corporate policy and have all their trucks return by sundown.
In the end I complained to Amazon and recommended they stop using FedEx. I certainly know I will. I also have contacted FedEx corporate and told them they have a rouge shipment center that’s employing their own delivery policies.

I wish 0 stars was allowed. I ordered a product on 12/​17/​2015. It was guaranteed to be here in 1 — 3 days, not business days. It arrived at this FedEx on ¹²⁄₁₉. ALWAYS in the past, this FedEx would deliver by the 21^st, even though the 20^th was a Sunday. On the 21^st, the tracking showed I would receive it on the 22^nd. According to the seller, FedEx took it upon themselves to change the delivery date to the 29^th. Unbelievable. Most online sites now use this retched company. How can I ever expect to order ANYTHING and pay for 1 — 3 day shipping and not receive it in the time period I was promised? I waited over one hour on the phone for FedEx customer service at 2am to try to get through. They NEVER answered, and in fact disconnected my call before I ever got to speak to anyone. How the H do we get around this one? This company has truly formed a monopoly and the gov’t should treat it as one and break it up.

Came here to pick up my package.
You will need ID & the tracking#.
I was told that the driver won’t be here until 6pm back with my package.
That was ok. I sat around & waiting.
There is no waiting room, so I waited in my car for 15 mins & then stood up inside for another 15.
My package was there @645.
The worker, forgot his name, was very helpful!
Looks like this is a drop off for FedEx as well.
I like this location because it’s easy to find & bonus: close to my job. WINNING!
The location does close @730. (I posted the hours).
If I miss fedex from delivering to my house, I seriously don’t mind coming here. PEACE OF MIND & they’re customer service is GREAT.
Keep it up!

I waited 12 hours for a package that had to be signed for because the tracking number and the shipper said delivery is for today. They never showed, and when I called they don’t really know where my package is, or when I will receive it. This wasted my entire day, being trapped, believing they are going to be here.
This is their job, and they have no clue as to where my package is?
Use UPS. They always show up, and it is usually in the morning!

Fast, polite service.

Not super easy to find but obvious once you do. Where you go if you miss your package drop off or want to ship from the source for faster shipping. The trucks o here to sleep. Great, fast, friendly service for drop offs. Picking up is slow mo but what do you expect as they look for your package out of thousands. Easier than the UPS store just because of the helpful staff. Easier than the post office cuz it’s faster for the same price and the lines move a lot faster. As of Jan 2013 the hours are;
Hours of Operation
Monday 8:00 AM — 7:30 PM Tuesday 8:00 AM — 7:30 PM Wednesday 8:00 AM — 7:30 PM Thursday 8:00 AM — 7:30 PM Friday 8:00 AM — 7:30 PM Saturday 8:00 AM — 5:00 PM Sunday Closed
Latest Express Drop-​Off Monday — Friday 5:30 PM Saturday 4:45 PM Sunday No Pickup
Latest Express Dropoff (Extended) Monday — Friday 7:30 PM Saturday 5:00 PM Latest Ground Drop-​Off Monday — Friday 5:00 PM Saturday No Pickup

I’ve never had to go pick up a package before. I am usually am home or can wait until the next day for the re-​delivery. However, seeing as how my iPad mini was being shipped, I just had to get it.
This FedEx is located behind the Taco Bell on Sunrise. There’s no real sign or board that tells you you are even close to the destination. It can be a little hard to find.
The place is small, and when I walked in there were two people in front of me and only one guy working in the front. I was a little worried as I was in a little bit of a time crunch.
However, the guy at the front (wish I got his name!) was very friendly and worked extremely quick. He helped multiple people at once but did not sacrifice the quality of care he gave each customer.
A lot of the works from the back that came up front were very engaging and friendly as well.

I usually use USPS for my shipping needs, but I had to send out a broken laptop and was instructed not to. I first drove to the Sunrise location, and realized that they were closed! This one was a minute away so I gave it a shot. I was a bit nervous because I wasn’t sure what to expect price– wise, but it was a lot cheaper than I expected. My box was 8 pounds and insured and it only cost me 15 dollars for 4 day ground shipping. I think that was a great deal. The worker took their time explaining all of the different options. Overall, good experience!